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Solved: Windows 8 Remote Assistance

Discussion in 'Windows 8' started by Silvers, Jan 21, 2013.

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  1. Silvers

    Silvers Thread Starter

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    Anyone happen to know if Windows 8 Remote Assistance will work with an XP machine over the web? In this case the XP user will be helping the Win 8 user. Thanks, Bob
     
  2. TerryNet

    TerryNet Moderator

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    I do not know of any reason why it wouldn't. The question is whether the XP user knows enough about Windows 8 to help. :)
     
  3. Silvers

    Silvers Thread Starter

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    Well, this XP user only knows enough to stay out of serious trouble :) I just returned home from setting up a new Lenovo with Win 8 but ran out of time with the user & she needs more help. Since I don't have Win 8 on any of my PCs it will be difficult to assist without seeing what she is seeing. Hence the question. Thanks for your response; I will learn Windows 8 as I go along & try not to do much damage along the way.
     
  4. TerryNet

    TerryNet Moderator

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    If you run into any trouble or limitations with Remote Assistance give TeamViewer a try.
     
  5. Silvers

    Silvers Thread Starter

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    OK, will do. Thanks again.
     
  6. TerryNet

    TerryNet Moderator

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    You're welcome. :)
     
  7. Triple6

    Triple6 Moderator

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    You may want to or even need to update your RDP client on Windows XP though, if you've been keeping up-to-date on your Microsoft Updates then it has been included as an optional update for older O/S's. Here's the article link: http://support.microsoft.com/kb/969084
     
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