Solved: Windows 8 Remote Assistance

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Silvers

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Anyone happen to know if Windows 8 Remote Assistance will work with an XP machine over the web? In this case the XP user will be helping the Win 8 user. Thanks, Bob
 

TerryNet

Terry
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I do not know of any reason why it wouldn't. The question is whether the XP user knows enough about Windows 8 to help. :)
 

Silvers

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Well, this XP user only knows enough to stay out of serious trouble :) I just returned home from setting up a new Lenovo with Win 8 but ran out of time with the user & she needs more help. Since I don't have Win 8 on any of my PCs it will be difficult to assist without seeing what she is seeing. Hence the question. Thanks for your response; I will learn Windows 8 as I go along & try not to do much damage along the way.
 

Triple6

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You may want to or even need to update your RDP client on Windows XP though, if you've been keeping up-to-date on your Microsoft Updates then it has been included as an optional update for older O/S's. Here's the article link: http://support.microsoft.com/kb/969084
 
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