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Solved: Windows can't communicate with DNS server

Discussion in 'Networking' started by prodda, Nov 30, 2011.

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  1. prodda

    prodda Thread Starter

    Joined:
    Dec 30, 2008
    Messages:
    16
    Hi guys, you've always come through previously, I'm hoping you can help this time too please.

    My friend and I bought Acer Aspire 5741's about 9 months ago and neither of us has had any problems until now. My friend went to connect to the internet via wireless router yesterday to find that there was limited connectivity (no internet access). We assumed it was a router issue and I gave her a number of things to check but all seemed ok with it. I went to her house to look at it today and when I ran the connection troubleshooter got "windows can't communicate with.......... (DNS server)". I connected my laptop via her router and everything was fine. I brought her laptop back to my house and tried to connect to the internet via my router and got exactly the same 'DNS' message - my laptop again connected without any problem.

    I have re-booted the routers, laptops, network adapters etc and also checked the wireless adapter settings on both laptops, which appear to be the same. I have re-set the TCP/IP stack and have also tried ipconfig /release and /renew - none of which seems to have made any difference. The results of ipconfig/all are:-

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Debbie-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : WAG160N

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C4-46-19-13-B6-D8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : WAG160N
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : C4-46-19-13-B6-D8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c1ab:b10c:ed2:42e5%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 30 November 2011 21:11:43
    Lease Expires . . . . . . . . . . : 01 December 2011 21:11:43
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 398738969
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C4-E2-CF-88-AE-1D-60-18-24

    DNS Servers . . . . . . . . . . . : 212.159.6.10
    212.159.6.9
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 88-AE-1D-60-18-24
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.WAG160N:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : WAG160N
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{CF1C6892-61D2-470E-BAFD-587A3F1E0AB0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F35C271F-6FA1-4C71-9346-8A08679F0F04}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    The only noticeable difference between this laptop and the ipconfig on the laptop that will connect is the following entry that doesn't appear on the non-connecting laptop:-


    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:73b8:2cc4:277e:3f57:fe98(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::2cc4:277e:3f57:fe98%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled


    Any help much appreciated
     
  2. TerryNet

    TerryNet Moderator

    Joined:
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    Messages:
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    First Name:
    Terry
    Try these pings in a Command window and post the results ...

    ping 192.168.1.104 (or whatever the current IPv4 address is)

    ping 192.168.1.1

    ping 8.8.8.8

    ping yahoo.com
     
  3. prodda

    prodda Thread Starter

    Joined:
    Dec 30, 2008
    Messages:
    16
    Results as requested:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>ping 192.168.1.104

    Pinging 192.168.1.104 with 32 bytes of data:
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Windows\system32>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Debbie-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : WAG160N

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C4-46-19-13-B6-D8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : WAG160N
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : C4-46-19-13-B6-D8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::c1ab:b10c:ed2:42e5%12(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.104(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 30 November 2011 22:01:19
    Lease Expires . . . . . . . . . . : 01 December 2011 22:01:19
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 398738969
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C4-E2-CF-88-AE-1D-60-18-24

    DNS Servers . . . . . . . . . . . : 212.159.6.10
    212.159.6.9
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 88-AE-1D-60-18-24
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.WAG160N:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : WAG160N
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{CF1C6892-61D2-470E-BAFD-587A3F1E0AB0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{F35C271F-6FA1-4C71-9346-8A08679F0F04}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1c3c:1719:3f57:fe97(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1c3c:1719:3f57:fe97%13(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Windows\system32>ping 192.168.1.104

    Pinging 192.168.1.104 with 32 bytes of data:
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.104: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Windows\system32>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 1ms, Average = 1ms

    C:\Windows\system32>ping 8.8.8.8

    Pinging 8.8.8.8 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Windows\system32>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.
     
  4. prodda

    prodda Thread Starter

    Joined:
    Dec 30, 2008
    Messages:
    16
    As an update, I've also hard wired the laptop but it's made no difference. I've also manually changed the DNS server details - the 'defective' laptop still won't connect but the other one connects immediately
     
  5. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,819
    First Name:
    Terry
    There is communication with the router, but then no internet access. That usually means no other computer can get internet access through the same router. Perhaps a mis-configured or corrupted non-Windows firewall could cause this (if the router is OK).

    Please show an ipconfig /all for the PC that does have internet access.
     
  6. prodda

    prodda Thread Starter

    Joined:
    Dec 30, 2008
    Messages:
    16
    The ipconfig /all shown below is the laptop that works on both mine and my friends router. I did try the non-connecting laptop with firewall/AV disabled but didn't make any difference:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Phil>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Phil-laptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : WAG160N

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : C4-46-19-39-DD-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : WAG160N
    Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
    Physical Address. . . . . . . . . : C4-46-19-39-DD-BD
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a0c5:e177:8295:96d7%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 30 November 2011 19:23:51
    Lease Expires . . . . . . . . . . : 02 December 2011 00:36:11
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 432293401
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-C7-8E-65-88-AE-1D-61-90-B1

    DNS Servers . . . . . . . . . . . : 212.159.6.10
    212.159.6.9
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
    Physical Address. . . . . . . . . : 88-AE-1D-61-90-B1
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{384DE8D1-28ED-4AF4-8C7A-BF0580309A10}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:1c7d:1bd4:3f57:fe98(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1c7d:1bd4:3f57:fe98%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{228E1F5B-786C-4170-8075-76352A1A6C25}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.WAG160N:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : WAG160N
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  7. TerryNet

    TerryNet Moderator

    Joined:
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    79,819
    First Name:
    Terry
    What firewall or security suite is on Debbie-PC? Does it get internet access with an ethernet connection?
     
  8. prodda

    prodda Thread Starter

    Joined:
    Dec 30, 2008
    Messages:
    16
    It's Webroot (that came with the laptop). I tried to connect with an ethernet cable but got the same result (no internet access)
     
  9. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,819
    First Name:
    Terry
  10. prodda

    prodda Thread Starter

    Joined:
    Dec 30, 2008
    Messages:
    16
    Thank you sooooo much. Have uninstalled Webroot and then cleaned up with the removal tool. hey presto, immediate internet access. I won't bother to re-install Webroot but will use Comodo instead, which I have on my own laptop. Again, thank you so very much.
     
  11. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,819
    First Name:
    Terry
    You're welcome. :)

    By the way, when Comodo gets corrupted you'll need to do the same dance with it. :) They all get corrupted eventually.
     
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