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Solved: Windows Explorer crashes when closing window.

Discussion in 'Windows Vista' started by cmp1988, May 22, 2008.

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  1. cmp1988

    cmp1988 Thread Starter

    Joined:
    Apr 18, 2008
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    The window in question is the Windows Explorer one. Everytime I click close, I get a message telling me that Windows Explorer stopped working or something. Anyway, it restarts on its own. This happens every time that I click close on a Windows Explorer windows. I have a feeling it's the new Windows Update that just finished installing. I've attached the Update History copy below.

    Code:
    Update for Microsoft XML Core Services 4.0 Service Pack 2 (KB941833)
    
    Installation date: ‎22/‎05/‎2008 12:07 AM
    
    Installation status: Successful
    
    Update type: Recommended
    
    This update resolves reliability and application compatibility issues in Microsoft XML Core Services 4.0 Service Pack 2. By installing this update, you can achieve better reliability and application compatibility. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.
    
    More information: 
    http://go.microsoft.com/fwlink/?LinkId=100281
    
    Help and Support: 
    http://support.microsoft.com
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    The easiest way to test would be to uninstall the update or just do a System Restore.

    Using System Restore will not cause you to lose any data and could be undone if desired.
     
  3. cmp1988

    cmp1988 Thread Starter

    Joined:
    Apr 18, 2008
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    Uninstalling update didn't work, and I don't have any restore points from before. Antivirus and AntiSpyware keep coming up clean. I'm using SP1 if it helps.
     
  4. cmp1988

    cmp1988 Thread Starter

    Joined:
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    This problem doesn't happen in Safe Mode, now I'll have to find out what it is that's causing this. HJT comes up clean as well, as in nothing out of the ordinary.
     
  5. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
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    Try "Clean Boot" Troubleshooting:

    Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

    See this link for detailed information:


    http://support.microsoft.com/kb/929135 << for Vista, but applies equally to XP, and better written.

    Now restart and test the issue at hand

    If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

    If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

    Get the idea? You want to isolate the problem to a specific startup if possible.

    Note: if you already have items unchecked under msconfig > startups and are in &#8220;selective&#8221; startup mode &#8211; you should note what these are before beginning. They will need to be de-selected again.
     
  6. cmp1988

    cmp1988 Thread Starter

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    problem still occurs on the clean boot, making every other step null and void.
     
  7. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
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    What hardware do you have attached to the system that would be disabled in Safe Mode but not in a clean boot?

    Also, post a HijackThis scanlog -- not all startups visible there are disabled in a clean boot:

    Download and install HijackThis. Run it and select "do a system scan and save the log file". Then copy/paste the contents of the log to a reply

    http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis


    Finally run eventvwr.msc and open both the System and Applications logs (Explorer errors witll be in the Applications log).

    View the details of the repeating errors and copy representative samples to the clipboard for pasting here.
     
  8. cmp1988

    cmp1988 Thread Starter

    Joined:
    Apr 18, 2008
    Messages:
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    HJT Log

    Code:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:01:02 AM, on 24/05/2008
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal
    
    Running processes:
    C:\Windows\Explorer.EXE
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\vVX1000.exe
    C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
    C:\Program Files\Spyware Terminator\SpywareTerminatorShield.Exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\System32\mobsync.exe
    C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Digsby\digsby.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Windows\System32\mspaint.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.ca/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
    O1 - Hosts: ::1 localhost
    O2 - BHO: (no name) - {1CB20BF0-BBAE-40A7-93F4-6435FF3D0411} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O3 - Toolbar: &Crawler Toolbar - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
    O4 - HKLM\..\Run: [VX1000] C:\Windows\vVX1000.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [SpywareTerminator] "C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe"
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
    O4 - HKLM\..\Run: [amd_dc_opt] C:\Program Files\AMD\Dual-Core Optimizer\amd_dc_opt.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O8 - Extra context menu item: Crawler Search - tbr:iemenu
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O13 - Gopher Prefix: 
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O18 - Protocol: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} - C:\PROGRA~1\Crawler\Toolbar\ctbr.dll
    O22 - SharedTaskScheduler: Windows DreamScene - {E31004D1-A431-41B8-826F-E902F9D95C81} - C:\Windows\System32\DreamScene.dll
    O23 - Service: Acronis OS Selector Reinstall Service (AcronisOSSReinstallSvc) - Unknown owner - C:\Program Files\Common Files\Acronis\Acronis Disk Director\oss_reinstall_svc.exe (file missing)
    O23 - Service: Avira AntiVir Personal &#8211; Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
    O23 - Service: Avira AntiVir Personal &#8211; Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: Spyware Terminator Realtime Shield Service (sp_rssrv) - Crawler.com - C:\Program Files\Spyware Terminator\sp_rsser.exe
    
    --
    End of file - 5074 bytes
    

    Log Entries

    Code:
    General: Faulting application Explorer.EXE, version 6.0.6001.18000, time stamp 0x47918e5d, faulting module ctbr.dll_unloaded, version 0.0.0.0, time stamp 0x2a425e19, exception code 0xc0000005, fault offset 0x062ab70e, process id 0x908, application start time 0x01c8bd54137f0d79.
    
    Details:Explorer.EXE 
       6.0.6001.18000 
       47918e5d 
       ctbr.dll_unloaded 
       0.0.0.0 
       2a425e19 
       c0000005 
       062ab70e 
       908 
       01c8bd54137f0d79 
    
    Looks like after seeing this I might know what it is. The Crawler TB install that came with Spyware Terminator.
     
  9. cmp1988

    cmp1988 Thread Starter

    Joined:
    Apr 18, 2008
    Messages:
    29
    Ladies and Gents, I have the solution!


    It was the Crawler Toolbar not working right with Explorer.exe. The solution? I uninstalled it, and it worked nicely. Case Closed. Ty for the help Rollin' Rog. Since I now know of the event viewer, I was able to pin point it out.
     
  10. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    Good to hear, yeah I guess if it was an IE problem the clean boot would not have gotten it. Had I known that I would just told you to try running IE in "no addons" mode and that would have have been the path to detection as well.

    You're most welcome for the help.
     
  11. action123

    action123

    Joined:
    Aug 28, 2005
    Messages:
    7
    i had the same problem.

    windows explorer (explorer.exe) crashed and restarted automatically whenever i closed the last open window like mycomputer, documents, folders etc.
    i dont have any malware in my comp, its a windows issue here.

    The following hotfix from micro$oft resolved the issue. just install it and the problem is gone.
    (for windows xp with sp2)

    direct link to hotfix

    information on problem and hotfix
     
  12. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    That solution would only be for Windows XP SP1

     
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