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Solved: Windows explorer problem

Discussion in 'Windows Vista' started by adam1138, Feb 9, 2007.

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  1. adam1138

    adam1138 Thread Starter

    Joined:
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    I have just bought a new Dell P.C running Vista Home premium,my computer is now having the same problem my old one does.
    If I right click on a desktop icon,or certain items in folders,I get a message saying "Windows explorer has stopped working,please wait while we try to find a solution"
    Then it says "cannot find a solution,windows explorer must restart."
    I'm wondering whether it's a file or program that is causing this.
    To give you an idea,I have the following programs installed:-
    Norton internet security 2007
    Nero 7 reloaded
    Adaware SE plus
    Windows defender
    Ashampoo Winoptimizer 4
    Creatives mediasource
    Apple Quicktime
    Winrar
    Serif photoplus 10 (Doesn't currently work with Vista,waiting for update patch)
    I haven't used winoptimizer on the registry at all,I messed up the registry on my old PC so won't touch registry cleaners again,I've only used it to clear out internet clutter & temporary files,plus I've used to to tweak certain things like remove arrow on shortcut icons.
    I might try uninstalling Winoptimizer see if it is that that is causing the problem,
    but has anyone any other ideas?

    Thanks.
     
  2. crjdriver

    crjdriver Moderator

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    Messages:
    38,804
    Ok, I see two big problems.

    1 You have Norton installed. There are many apps that do a much better job [many of them are free] I would really dump norton and go with either nod32 or avast for an AV app. Use a router [hardware firewall] in addition to the vista firewall and you should be fine.

    2 You have two burning apps installed nero AND ashampoo. FWIW nero7 has a lot of "issues" most come from all of the extra items installed. If you just install nero burning rom and leave out the rest it works fine. I had problems when I installed nero 7 also. I had to remove it and reinstall just the burning rom part of the software. The nero scout seems to be the most problem prone.
     
  3. crjdriver

    crjdriver Moderator

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    Opps I see that you have ashampoo optimizer installed not the burning app. I would still uninstall it since there really is no need for an "optimizer"
     
  4. adam1138

    adam1138 Thread Starter

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    Thanks,I've been using Norton for over a year with no probs,trouble is I've paid for a years subscription now.
    As for nero,the only things I use on there are burning rom,express,nero vision & cover designer.
    I have a strong suspicion that win optimizer is the culprit as the same problems started on the old PC soon after installing that.
    I'll try removing it & see what happens.
     
  5. adam1138

    adam1138 Thread Starter

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    I have just restored all backups in win optimizer,removed the program & voila!
    It's cured the problem!
     
  6. crjdriver

    crjdriver Moderator

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    Good work. I am not a real fan of third party "Optimizers" You might want to uninstall all of the parts of nero7 you do not use. As I posted scout seems to cause many problems [at least with vista]
     
  7. leojairaj

    leojairaj

    Joined:
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    reg gwquvw.dll run this command and register on the command it will solve the prblem dear
     
  8. moni@inspiron

    [email protected]

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    Jan 4, 2008
    Messages:
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    LISTEN UP GUYS ! I HAVE THE SOLUTION HERE & IT WORKS !HERE IT IS DETAILED :
    ------------------------------------------------
    Download a file to modify the registry
    Download and run a file to modify the registry. To do this follow these steps.

    1. Visit the following Microsoft Web site:
    http://download.microsoft.com/download/c/8/3/c83b06ac-17bc-4677-9f9c-5a3701bc61b2/MSKB946758.exe (http://download.microsoft.com/download/c/8/3/c83b06ac-17bc-4677-9f9c-5a3701bc61b2/mskb946758.exe)
    2. Download the MSKB946758.exe file. Save the file to the desktop.
    3. Double-click the MSKB946758.exe file, accept the Microsoft Software License Terms, and then unzip the file to the desktop.
    4. Right-click the "Familysafety critical update_explorer crash.reg" file, select Open with, and then click Registry Editor. If you are prompted for an administrator password or for a confirmation User Account Control permission, type the password, or click Continue.
    5. When you will receive a message that asks whether you are sure that you want to add the information to the registry, click Yes.
    -------------------------------------------------
    RESTART THE MACHINE & VOILA ! THE PROBLEM'S GONE
    (y)
     
  9. rodeognome

    rodeognome

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    moni, do you have an info page from MS on this problem?
     
  10. rodeognome

    rodeognome

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  11. moni@inspiron

    [email protected]

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    did it work for you ?
     
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