1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Windows Fax and Scan

Discussion in 'All Other Software' started by phyljack1, Nov 4, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. phyljack1

    phyljack1 Thread Starter

    Joined:
    Nov 9, 2002
    Messages:
    570
    I'm having problems faxing using this program. I have a new WIN 7 PC without a telephone jack. I installed successfully a 56K Dial-up USB modem. I put names and fax numbers in "New Contacts" and scanned a document to a fax page using the program.
    Hitting SEND, I get the following message:

    THIS MESSAGE COULD NOT BE SENT. THERE IS NO ACCOUNT CONFIGURED IN WINDOWS FAX AND SCAN. SAVE THIS FAX AS DRAFT, CONFIGURE AN ACCOUNT IN WINDOWS FAX AND SAVE, OPEN THE DRAFT AND THEN TRY SENDING.

    How do I configured an account?
     
  2. phyljack1

    phyljack1 Thread Starter

    Joined:
    Nov 9, 2002
    Messages:
    570
    Is there another free faxing program that I should use rather than Windows FAx and Scan, which came with the PC
     
  3. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    In "Windows Scan & Fax" did you go to "Tools" and "Account Setup"?
     
  4. phyljack1

    phyljack1 Thread Starter

    Joined:
    Nov 9, 2002
    Messages:
    570
    The only settings under Tools are
    1. scan routing which I don't need
    2. scan settings which I chose Documents as default

    I've done the address book
    There is no "account setup" to click
     
  5. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    Are you sure you are in the right spot:
     

    Attached Files:

    • Fax.jpg
      Fax.jpg
      File size:
      187.8 KB
      Views:
      228
  6. phyljack1

    phyljack1 Thread Starter

    Joined:
    Nov 9, 2002
    Messages:
    570
    Since I am not in the right spot, do you know what I should do next?
     
  7. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Type, "Fax" in the search box and it will get you to Win Fax and Scan.
     
  8. phyljack1

    phyljack1 Thread Starter

    Joined:
    Nov 9, 2002
    Messages:
    570
    Hughv, thanks for your reply. The question is What does it mean to CONFIGURE AN ACCOUNT IN WINDOWS FAX AND SAVEk?
     
  9. Hughv

    Hughv

    Joined:
    Jul 22, 2006
    Messages:
    8,450
    Just begin the fax process and you should be prompted for Name, number, cover sheet, etc.
     
  10. phyljack1

    phyljack1 Thread Starter

    Joined:
    Nov 9, 2002
    Messages:
    570
    thank you for your assistance. The fax machine is now in operation.
     
  11. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1025470

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice