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Solved: Windows file protection system

Discussion in 'All Other Software' started by philtivvy, Dec 31, 2006.

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  1. philtivvy

    philtivvy Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    664
    I am running windows ME on a Packard Bell computer and am running out of hard drive.
    The package supplied with the computer includes a variety of software which is of no use to me but I am unable to remove it to make more space because P_B have managed to include it in the template used by the file protection system.
    How can I edit the template? Preferably without using DOS for I am not good in that area.
    phil
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Are you trying in Settings>Control Panel> Add and Remove Programs, you should be able to uninstall just about anything there, such as programs you downloaded and installed, or even some of those that came with the PB machine. There are some things, such as drivers or parts of Windows that may appear there that you do NOT want to touch.



    Here is a utility that will show us the entire list of installed software, in case you need help, if you run the utility, follow the steps I post carefully, and get us the list of software> then just copy and paste the list into your Reply here in your thread.

    Download Hijackthis.exe from>> www.radiosplace.com

    Just have it download to your desktop, then double click it, on the main page you see the Config button> hit that, then find the Misc Tools button, open the Uninstall Manager, Save the list as a text file to your desktop, from the open list of software, copy and paste the list to an open Reply and send it in.

    ((We use hijackthis utility mainly for killing worms and viruses but it is also useful to show us various things like the list of programs you have. If there is any malware showing, then we will also be able to help you with that))
     
  3. philtivvy

    philtivvy Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    664
    Thanks for the reply Byteman.
    I will do as you suggest but it may be a while. Owing to a difference of opinion as to the use of the dining room table the computer in question has been moved to the garage and for the moment is unaccessible.
    Best wishes for the new year
    phil
     
  4. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, I understand. :cool: ..they make longer wires, go to the hardware place w/ wife's credit card. :D
    You will need a wireless monitor, tho :D

    Cool idea, no one I know has one yet.
     
  5. philtivvy

    philtivvy Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    664
    I followed your advice and installed HijackThis but I cannot find the Uninstall Manager to which you refer. Following your instructions I arrived on a page containing references to Process Manager and Hosts File Manager but nothing about Uninstall.
    Should I check the garage to make sure the missing Manager has not made off on one of the bicycles?
     
  6. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
    8,684
    Config button> Misc Tools button, "open Uninstall Manager" button , "Save List" button

    By default is saves it as "uninstall_list.txt" in the folder where HJT runs from.

    After clicking save, the file will open in NotePad or Wordpad

    Edit > Select All
    Edit > Copy

    Exit HJT and Exit Notepad

    Come back here and "Post a Reply!" or "Quick Reply"

    In the Reply Area do Ctrl+V (hold down the Ctrl button and V key at the same time.
     
  7. philtivvy

    philtivvy Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    664
    Still cannot find Uninstall Manager but I have copied HijackThis.log and startuplist.log
    Do these have the info you need?
    Logfile of HijackThis v1.99.0
    Scan saved at 23:40:10, on 09/01/2007
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    StartupList report, 09/01/2007, 23:43:00
    StartupList version: 1.52.2
    Started from : C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE
    Detected: Windows ME (Win9x 4.90.3000)
    Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
    * Using default options
    ==================================================

    Running processes:

    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    C:\COMPUTER INTEGRITY\AVAST\ASHSERV.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\COMPUTER INTEGRITY\ZONE ALARM\ZONEALARM\ZLCLIENT.EXE
    C:\COMPUTER INTEGRITY\AVAST\ASHWEBSV.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\COMPUTER INTEGRITY\AVAST\ASHMAISV.EXE
    C:\INTEL\INTEL PSNCU\CPUNUMBER.EXE
    C:\PROGRAM FILES\SAGEM\SAGEM [email protected] 800-840\DSLMON.EXE
    C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

    --------------------------------------------------

    Listing of startup folders:

    Shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\Rarely Used\StartUp]
    DSLMON.lnk = C:\Program Files\SAGEM\SAGEM [email protected] 800-840\dslmon.exe

    User shell folders Startup:
    [C:\WINDOWS\Start Menu\Programs\Rarely Used\StartUp]
    DSLMON.lnk = C:\Program Files\SAGEM\SAGEM [email protected] 800-840\dslmon.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\Run

    ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
    TaskMonitor = C:\WINDOWS\taskmon.exe
    PCHealth = C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    SystemTray = SysTray.Exe
    Hidserv = Hidserv.exe run
    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    EM_EXEC = C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    autoclk = autoclk.exe
    RegistryMechanic =
    Zone Labs Client = C:\Computer Integrity\Zone alarm\ZoneAlarm\zlclient.exe
    avast! Web Scanner = c:\COMPUT~1\AVAST\ASHWEBSV.EXE
    ashMaiSv = C:\COMPUT~1\AVAST\ashmaisv.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

    LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    SchedulingAgent = mstask.exe
    SSDPSRV = C:\WINDOWS\SYSTEM\ssdpsrv.exe
    *StateMgr = C:\WINDOWS\System\Restore\StateMgr.exe
    TrueVector = C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    KB891711 = C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    avast! = c:\computer integrity\avast\ashServ.exe

    --------------------------------------------------

    Autorun entries from Registry:
    HKCU\Software\Microsoft\Windows\CurrentVersion\Run

    IntelProcNumUtility = "C:\Intel\Intel PSNCU\CpuNumber.exe" /nosplash

    --------------------------------------------------

    File association entry for .TXT:
    HKEY_CLASSES_ROOT\txtfile\shell\open\command

    (Default) = C:\WINDOWS\NOTEPAD.EXE %1

    --------------------------------------------------

    Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

    Shell=Explorer.exe
    SCRNSAVE.EXE=
    drivers=mmsystem.dll power.drv

    --------------------------------------------------

    C:\WINDOWS\WININIT.BAK listing:
    (Created 8/12/2006, 18:0:32)

    [rename]
    nul=c:\COMPUT~1\AVAST\SETUP\REBOOT.TXT
    c:\comput~1\avast\aavm4h.dll=c:\comput~1\avast\aav41.tmp
    c:\comput~1\avast\aavmguih.dll=c:\comput~1\avast\aav42.tmp
    c:\comput~1\avast\aavmrpch.dll=c:\comput~1\avast\aav0043.tmp
    c:\comput~1\avast\ahresmai.dll=c:\comput~1\avast\ahr42.tmp
    c:\comput~1\avast\ahresmes.dll=c:\comput~1\avast\ahr0043.tmp
    c:\comput~1\avast\ahresout.dll=c:\comput~1\avast\ahr0044.tmp
    c:\comput~1\avast\ahresp2p.dll=c:\comput~1\avast\ahr0045.tmp
    c:\comput~1\avast\ahresstd.dll=c:\comput~1\avast\ahr0046.tmp
    c:\comput~1\avast\ahresws.dll=c:\comput~1\avast\ahr0047.tmp
    c:\comput~1\avast\ahruimai.dll=c:\comput~1\avast\ahr0048.tmp
    c:\comput~1\avast\ahruimes.dll=c:\comput~1\avast\ahr0049.tmp
    c:\comput~1\avast\ahruiout.dll=c:\comput~1\avast\ahr43.tmp
    c:\comput~1\avast\ahruip2p.dll=c:\comput~1\avast\ahr004a.tmp
    c:\comput~1\avast\ahruistd.dll=c:\comput~1\avast\ahr004b.tmp
    c:\comput~1\avast\ahruiws.dll=c:\comput~1\avast\ahr004c.tmp
    c:\comput~1\avast\ashbase.dll=c:\comput~1\avast\ash44.tmp
    c:\comput~1\avast\ashcfgp.dll=c:\comput~1\avast\ash0045.tmp
    c:\comput~1\avast\ashcfgt.dll=c:\comput~1\avast\ash45.tmp
    c:\comput~1\avast\ashchest.dll=c:\comput~1\avast\ash0046.tmp
    c:\comput~1\avast\ashoutxt.dll=c:\comput~1\avast\ash0047.tmp
    c:\comput~1\avast\ashsha64.dll=c:\comput~1\avast\ash46.tmp
    c:\comput~1\avast\ashshell.dll=c:\comput~1\avast\ash50.tmp
    c:\comput~1\avast\ashsodbc.dll=c:\comput~1\avast\ash0051.tmp
    c:\comput~1\avast\ashssqlt.dll=c:\comput~1\avast\ash51.tmp
    c:\comput~1\avast\ashsxml.dll=c:\comput~1\avast\ash0052.tmp
    c:\comput~1\avast\ashtask.dll=c:\comput~1\avast\ash0053.tmp
    c:\comput~1\avast\ashuint.dll=c:\comput~1\avast\ash53.tmp
    c:\comput~1\avast\ashwsftr.dll=c:\comput~1\avast\ash0054.tmp
    c:\comput~1\avast\aswaux.dll=c:\comput~1\avast\asw54.tmp
    c:\comput~1\avast\aswidle.dll=c:\comput~1\avast\asw55.tmp
    c:\comput~1\avast\aswinteg.dll=c:\comput~1\avast\asw0056.tmp
    c:\comput~1\avast\aswmon9x.dll=c:\comput~1\avast\asw0057.tmp
    c:\comput~1\avast\aswmonth.dll=c:\comput~1\avast\asw0058.tmp
    c:\comput~1\avast\aswres.dll=c:\comput~1\avast\asw56.tmp
    c:\comput~1\avast\avcommex.dll=c:\comput~1\avast\avc60.tmp
    c:\comput~1\avast\avsshook.dll=c:\comput~1\avast\avs60.tmp
    c:\comput~1\avast\xt1922.dll=c:\comput~1\avast\xt170.tmp
    c:\comput~1\avast\ashavast.exe=c:\comput~1\avast\ash71.tmp
    c:\comput~1\avast\ashbug.exe=c:\comput~1\avast\ash72.tmp
    c:\comput~1\avast\ashchest.exe=c:\comput~1\avast\ash73.tmp
    c:\comput~1\avast\ashdisp.exe=c:\comput~1\avast\ash74.tmp
    c:\comput~1\avast\ashlogv.exe=c:\comput~1\avast\ash0075.tmp
    c:\comput~1\avast\ashmaisv.exe=c:\comput~1\avast\ash80.tmp
    c:\comput~1\avast\ashpopwz.exe=c:\comput~1\avast\ash81.tmp
    c:\comput~1\avast\ashquick.exe=c:\comput~1\avast\ash82.tmp
    c:\comput~1\avast\ashserv.exe=c:\comput~1\avast\ash0083.tmp
    c:\comput~1\avast\ashsimp2.exe=c:\comput~1\avast\ash83.tmp
    c:\comput~1\avast\ashsimpl.exe=c:\comput~1\avast\ash0084.tmp
    c:\comput~1\avast\ashskpcc.exe=c:\comput~1\avast\ash0085.tmp
    c:\comput~1\avast\ashskpck.exe=c:\comput~1\avast\ash84.tmp
    c:\comput~1\avast\ashupd.exe=c:\comput~1\avast\ash0086.tmp
    c:\comput~1\avast\ashwebsv.exe=c:\comput~1\avast\ash0087.tmp
    c:\comput~1\avast\aswupdsv.exe=c:\comput~1\avast\asw90.tmp
    c:\comput~1\avast\sched.exe=c:\comput~1\avast\sch90.tmp
    c:\comput~1\avast\visthaux.exe=c:\comput~1\avast\vis90.tmp
    c:\comput~1\avast\visthlic.exe=c:\comput~1\avast\vis0091.tmp
    c:\comput~1\avast\visthupd.exe=c:\comput~1\avast\vis0092.tmp
    c:\windows\system\avastss.scr=c:\windows\system\ava91.tmp
    c:\comput~1\avast\aswcmnb.dll=c:\comput~1\avast\aswa5.tmp
    c:\comput~1\avast\aswcmnos.dll=c:\comput~1\avast\aswb0.tmp
    c:\comput~1\avast\aswcmns.dll=c:\comput~1\avast\aswb2.tmp
    c:\comput~1\avast\aswengin.dll=c:\comput~1\avast\aswc0.tmp
    c:\comput~1\avast\aswscan.dll=c:\comput~1\avast\asw00c1.tmp

    --------------------------------------------------

    C:\AUTOEXEC.BAT listing:

    SET windir=C:\WINDOWS
    SET winbootdir=C:\WINDOWS
    SET COMSPEC=C:\WINDOWS\COMMAND.COM
    SET PATH=C:\WINDOWS;C:\WINDOWS\COMMAND
    SET PROMPT=$p$g
    SET TEMP=C:\WINDOWS\TEMP
    SET TMP=C:\WINDOWS\TEMP
    SET TVDUMPFLAGS=8

    --------------------------------------------------

    C:\WINDOWS\WINSTART.BAT listing:

    C:\WINDOWS\tmpcpyis.bat

    --------------------------------------------------


    Enumerating Task Scheduler jobs:

    Tune-up Application Start.job
    PCHealth Scheduler for Data Collection.job
    SBRegReminder.job

    --------------------------------------------------

    Enumerating ShellServiceObjectDelayLoad items:

    WebCheck: C:\WINDOWS\SYSTEM\WEBCHECK.DLL
    UPnPMonitor: C:\WINDOWS\SYSTEM\UPNPUI.DLL
    AUHook: C:\WINDOWS\SYSTEM\AUHOOK.DLL

    --------------------------------------------------
    End of report, 8,857 bytes
    Report generated in 0.080 seconds

    Command line options:
    /verbose - to add additional info on each section
    /complete - to include empty sections and unsuspicious data
    /full - to include several rarely-important sections
    /force9x - to include Win9x-only startups even if running on WinNT
    /forcent - to include WinNT-only startups even if running on Win9x
    /forceall - to include all Win9x and WinNT startups, regardless of platform
    /history - to list version history only



    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\WINDOWS\SYSTEM\SSDPSRV.EXE
    C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
    C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    C:\COMPUTER INTEGRITY\AVAST\ASHSERV.EXE
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\WINDOWS\SYSTEM\RPCSS.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\COMPUTER INTEGRITY\ZONE ALARM\ZONEALARM\ZLCLIENT.EXE
    C:\COMPUTER INTEGRITY\AVAST\ASHWEBSV.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\COMPUTER INTEGRITY\AVAST\ASHMAISV.EXE
    C:\INTEL\INTEL PSNCU\CPUNUMBER.EXE
    C:\PROGRAM FILES\SAGEM\SAGEM [email protected] 800-840\DSLMON.EXE
    C:\PROGRAM FILES\HIJACKTHIS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://google.co.uk/
    O3 - Toolbar: &Kangaroo - {663C7429-E454-11D3-B9AE-0000B4C32B4D} - C:\IDC\WEBKA.DLL
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
    O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] C:\WINDOWS\taskmon.exe
    O4 - HKLM\..\Run: [PCHealth] C:\WINDOWS\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
    O4 - HKLM\..\Run: [autoclk] autoclk.exe
    O4 - HKLM\..\Run: [Zone Labs Client] C:\Computer Integrity\Zone alarm\ZoneAlarm\zlclient.exe
    O4 - HKLM\..\Run: [avast! Web Scanner] c:\COMPUT~1\AVAST\ASHWEBSV.EXE
    O4 - HKLM\..\Run: [ashMaiSv] C:\COMPUT~1\AVAST\ashmaisv.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [SSDPSRV] C:\WINDOWS\SYSTEM\ssdpsrv.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [TrueVector] C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
    O4 - HKLM\..\RunServices: [KB891711] C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
    O4 - HKLM\..\RunServices: [avast!] c:\computer integrity\avast\ashServ.exe
    O4 - HKCU\..\Run: [IntelProcNumUtility] "C:\Intel\Intel PSNCU\CpuNumber.exe" /nosplash
    O4 - Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM [email protected] 800-840\dslmon.exe
    O4 - User Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM [email protected] 800-840\dslmon.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: MSN Messenger Service - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\PROGRA~1\MESSEN~1\MSMSGS.EXE
    O9 - Extra button: Kangaroo - {06A18DC1-FE86-11d3-B9AF-0000B4C32B4D} - http://knowledge-assistant.com/webka/toolbar/tbie.asp (file missing)
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
    O12 - Plugin for .mts: C:\Program Files\MetaCreations\MetaStream\npmetastream.dll



    regards
    phil
     
  8. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, On the first screen that opens when you run hijackthis.exe

    "Open Misc Tools" then find "Open Uninstall Manager" hit Save List> copy and paste the list.


    If on first screen you see "Main" look up at top right, hit "Open Misc Tools" etc
     
  9. WhitPhil

    WhitPhil Gone but never forgotten Trusted Advisor

    Joined:
    Oct 4, 2000
    Messages:
    8,684
    You are running an old version.

    Uninstall must have recently been added.

    Download, install and run this one
     
  10. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Yes Whitphil, I posted that standalone version during the time HJTSetup was not available from Derek's sites.

    He has them working again now.

    Hmmm the one I posted available at radiosplace.com is 1.99.1 so they must have had an older 1.99.0 around.
     
  11. philtivvy

    philtivvy Thread Starter

    Joined:
    Dec 31, 2006
    Messages:
    664
    Hi again
    I have replaced the old version of HijackThis with the later version (thanks everybody) and have finally found Undelete Manager right where you said it would be.
    Looking at the programs listed I can see nothing that I wish to lose, None of the unused programs are there e.g. Britannica, Norton Antivirus, liquid audio, Norton rescue, Top studio. I have started to delete all of these but have not completed the action because I get a dialogue box saying that if they are deleted other programs may not work.
    Other programs which I dont think I use and which are not shown in the add/remove programs are Messenger, Microsoft Office, Microsoft Money, Movie Maker, Real (jukebox), NetMeeting, Symantec (this appears to be the updates for norton antivirus which I no longer use).
    Finally there are the programs that I cannot guess what they do and dont know if I need them or not:-ActivSupport, FIO (this is very small and not worth worrying about), MetaCreations, Netropa (this looks as if it might be something to do with the keyboard) Netscape, SBAps (this is full of files about registration for the computer etc and I dont know if it can be safely removed), Top Studio (I do not want the encryptation program here but it includes shared files).
    Anyway, if someone can provide guidance as to the things which must be kept to keep the computer working properly I can then start worrying about what is left.
    Best wishes
    phil
     
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