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Solved: Windows has encountered a problem...

Discussion in 'Windows XP' started by misspamela, Sep 28, 2007.

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  1. misspamela

    misspamela Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    43
    Hello =)

    I came across this message today,

    "Windows has encountered a problem and needs to close. We are sorry for the incovience".

    I clicked on the "To see what data this error report contains, click here"
    Here is the info I got from that:

    Error Signature App Name: explorer.exe ModVer : 1.0.0.5
    AppVer : 6.0.2.9.00.3156 Modname: mpegsplitter.ax Offset : 000249eb

    Im hoping someone can give me a few suggestions on how to get rid of this message.

    My Dats:
    Laptop - Toshiba Satelitte
    OS : Windows XP Home Edition 2002 Service Pack 2
    I use Internet Explorer 6

    I guess you probably need to know where Im encountering this problem... It only happens when I go to My Documents>My Videos>Veoh.

    Thank you in advance, and I'll be checking my question often, so please feel free to ask as many questions as you need, I will try to reply quickly.

    Pamela.
    ps. I came across this website due to another issue I had (actually two other issues I had) and now I am a loyal member...this is great to have access to people who know much much more than I do. Kudos to you all . (y)
     
  2. misspamela

    misspamela Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    43
    Ok, now its appearing when I go MyDocuments>My Videos.

    Seems to be getting worse, I really hope someone can help me....soon...

    Thank you.
     
  3. MikeSwim07

    MikeSwim07

    Joined:
    Apr 28, 2007
    Messages:
    4,629
    Download and Run HijackThis
    Download HJTInstall.exe to your Desktop.
    • Doubleclick HJTInstall.exe to install it.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Copy/Paste the log to your next reply please.
    Don't use the Analyse This button, its findings are dangerous if misinterpreted.
    Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
  4. misspamela

    misspamela Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    43
    Hi Mike,
    thanks for getting back to me. I got impatient, and started searching for other threads.... came across one under "mpeg-4". I ended up deleting K-Lite, and installing XPCodec Pack. Then I had to install Quicktime and ITunes.

    Got rid of my error, but i now cant play Mpeg-4 files... Actually QuickTime doesnt even open!!?? I'll take any advise :)

    here is my hijack this log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 11:31:08 AM, on 9/29/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\System32\DVDRAMSV.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    C:\WINDOWS\System32\nvsvc32.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\TOSHIBA\TME3\Tmesbs32.exe
    C:\WINDOWS\System32\00THotkey.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\system32\TPWRTRAY.EXE
    C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
    C:\Program Files\Toshiba\ConfigFree\NDSTray.exe
    C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE
    C:\WINDOWS\system32\TFNF5.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\Program Files\Picasa\Picasa2\PicasaMediaDetector.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\RAMASST.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
    C:\Program Files\OpenOffice.org 2.1\program\soffice.exe
    C:\Program Files\OpenOffice.org 2.1\program\soffice.BIN
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\OdHost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Player\Plugins\reg\VeohToolbar.dll
    O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
    O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\System32\00THotkey.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Tpwrtray] TPWRTRAY.EXE
    O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe /Type 28
    O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
    O4 - HKLM\..\Run: [NDSTray.exe] "C:\Program Files\Toshiba\ConfigFree\NDSTray.exe"
    O4 - HKLM\..\Run: [TMESBS.EXE] C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE /Client
    O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
    O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa\Picasa2\PicasaMediaDetector.exe
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\\Unload\hpqcmon.exe
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - Startup: OpenOffice.org 2.1.lnk = C:\Program Files\OpenOffice.org 2.1\program\quickstart.exe
    O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
    O4 - Global Startup: Wireless-G Notebook Adapter.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\Ultimate Bet Poker\UltimateBet\UltimateBet.exe (file missing)
    O9 - Extra 'Tools' menuitem: UltimateBet - {94148DB5-B42D-4915-95DA-2CBB4F7095BF} - C:\Program Files\Ultimate Bet Poker\UltimateBet\UltimateBet.exe (file missing)
    O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker\RunApp.exe (file missing)
    O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker\RunApp.exe (file missing)
    O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files\BoDog Poker\Bodog Poker\BPGame.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O16 - DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} (AxProdInfoCtl Class) - http://www.symantec.com/techsupp/activedata/nprdtinf.cab
    O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
    O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by115fd.bay115.hotmail.msn.com/activex/HMAtchmt.ocx
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    O23 - Service: Tmesbs32 (Tmesbs) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TME3\Tmesbs32.exe

    --
    End of file - 9816 bytes


    Since you're going through my log file, is there anything there you would reccomend to get rid of? I used to play alot of Online POker, but now only play on one site Pokerstars, I see there are many old poker site files...can i go ahead and just delete them? (Sorry, lets just stick to my initial problem, and then I'll look into the other stuff ;)

    TY
    pamela
     
  5. misspamela

    misspamela Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    43
    Hi again Mike,

    I just realised that my issue is solved, and that this is now a MultiMedia Issue. I have now posted a thread there, and will mark this as Solved. THank you , and I hope you can help me there.

    Pamela
     
  6. MikeSwim07

    MikeSwim07

    Joined:
    Apr 28, 2007
    Messages:
    4,629
    oh, thanks
     
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