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Solved: Windows Installer/Office/Outlook 2000 issues

Discussion in 'Earlier Versions of Windows' started by Tony1966, Jul 4, 2007.

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  1. Tony1966

    Tony1966 Thread Starter

    Joined:
    Jul 16, 2006
    Messages:
    109
    Yea, it's me again !!! :eek:

    I have Office 2000 Premium Edition succesfully installed on my PC. I wanted to update the Service packs from Microsoft so I went through the proper microsoft channels to validate my office and confirm what updates were need starting with Office 2000 Service Release 1a (SR-1a) -

    Before downloading it recommended that I install Windows Installer 2.0 Redistributable for Windows 95, 98, and Me first which I have done. I've checked and msiexec confirms version 2.0.2600.2 (and it confirms already installed if I try to reinstall)

    When trying to upload release pack 1a it runs through until I get the following message Installed Terminated Prematurely referring me to a text file as listed at the bottom:

    I've just done a harmless ME update from Microsoft succesfully (don't know if it uses the same installation method/software or a complete waste of your time :p )

    Any thoughts ideas etc - are the recommendations in this thread this any good to try ?

    http://forums.techguy.org/windows-nt-2000-xp/590082-windows-installer-service-wont-start.html?highlight=installer

    Note I am now out for the rest of the day so I won't be picking up responses until the evening

    TEXT FILE

    Starting execution.
    Command line: /c /L2
    Opening the patch source file, C:\WINDOWS\TEMP\IXP001.TMP\source.ini.
    Searching installed products.
    Detected the following products for patching:
    Microsoft Office 2000 Premium (9.0.2720), {00000409-78E1-11D2-B60F-006097C998E7}
    Product is patchable.
    {00010409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00020409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00030409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00100409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00110409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00120409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00130409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00160409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00170409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00180409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00040409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00140409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {004A0409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00150409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
    Product is not installed.
    The following patches are applicable:
    Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-AED6-00C04F022C53}
    Location: http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp
    The version of IE installed on the computer is 6.0.2800.1106
    IE has already been updated to the level of Office 2000 SR-1 or above
    Copying the patch executable, C:\WINDOWS\TEMP\IXP001.TMP\SETUP.EXE, to C:\WINDOWS\TEMP\sr1patch\SETUP.EXE for post-reboot access.
    Copying the patch source file, C:\WINDOWS\TEMP\IXP001.TMP\source.ini, to C:\WINDOWS\TEMP\sr1patch\source.ini for post-reboot access.
    Restarting the process from local file
    Starting execution.
    Command line: /L2 "C:\WINDOWS\TEMP\sr1patch\Office 2000 SR-1 Setup(0004).txt" /t
    Opening the patch source file, C:\WINDOWS\TEMP\SR1PATCH\source.ini.
    Searching installed products.
    Detected the following products for patching:
    Microsoft Office 2000 Premium (9.0.2720), {00000409-78E1-11D2-B60F-006097C998E7}
    Product is patchable.
    {00010409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00020409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00030409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00100409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00110409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00120409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00130409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00160409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00170409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00180409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00040409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00140409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {004A0409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {00150409-78E1-11D2-B60F-006097C998E7}
    Product is not installed.
    {3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
    Product is not installed.
    The following patches are applicable:
    Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-AED6-00C04F022C53}
    Location: http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp
    Starting the application of the patches.
    Installing patch in product {00000409-78E1-11D2-B60F-006097C998E7}.
    Command line: PATCH=C:\WINDOWS\TEMP\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53} REBOOT=ReallySuppress REINSTALLMODE=omus REINSTALL=FPSE,ASSISTANTFiles,ProductNonBootFiles,EXCELFiles,ProductFiles,FPWecCom,WebPublFiles,FPHtmlAdmin,FPClientNonBootFiles,FPClientFiles,GRAPHFiles,MSVisualDesignTool,ACCESSNonBootFiles,ACCESSFiles,OUTLOOKNonBootFiles,WORDNonBootFiles,EXCELNonBootFiles,PPTNonBootFiles,OfficeWebComponents,OSBShortCutFiles,OUTLOOKFiles,WebDiscussFiles,PPTFiles,WORDFiles,TCWord6ExportFiles,ACCESSSystemMdw_SR1Patch,ACCESSSnapshotFiles,AccessWizards,Address,Contacts,Inventory,AccessHelpFiles,BinderHelpFiles,VBAHelpFiles,ExcelHelpFiles,OutlookHelpFiles_SR1Patch,OutlookHelpFiles,PPTHelpFiles,WORDHelpFiles,ClipThumbnailsAutoShapes,ClipGalleryFiles,ClipThumbnailsThemesTypical,ClipThumbnailsThemesAdditional,CalendarControl,ProductNonBootFiles_SR1Patch,ExcelAddinATPFiles,ExcelAddinAutosaveFiles,ExcelAddInEuroToolFiles,PPTContentFilesAdditional,PPTContentFilesTypical,FPLangSupport,PhotoEditorFiles,GraphicsFiltersBMPFiles,GraphicsFiltersPCXFiles,IE3IE4Redist,IE3IE4Windows,OutlookMAPICONTAB,OutlookMAPIEMS,OutlookMAPIIMEP,OutlookMAPILDAP,OutlookMAPI,OutlookOMI,OutlookMAPIPST,OutlookMAPIPST95,OutlookMessaging,TCSearchTools,MsInfoFiles,OfficeCoreSupportFiles,NotInstalled,SetLanguageFiles,OutlookCcMailImporter,OutlookFolderPublishing,OutlookImpMailFiles,OutlookDVDbaseFiles,OutlookDVFiles,OutlookDVOrg21Files,OutlookVBScript,OutlookDVPabFiles,OutlookImportExportFiles,OutlookDVSchplusinterFiles,OutlookDVSchplus10Files,OutlookDVSchplus70Files,OutlookMessaging_SR1Patch,OutlookSecurity,OutlookWebPub,GrammarFiles,SpellingFiles,QueryFiles,WORDAddressBookFiles,TextConverters,TCWord2Files,WebScripting,HTMLSourceEditing,WinFax,FPHelpFiles,HyphenationFiles_FRA,OutlookNLST,PPTCastCoreFiles,OfficeExtendedSupportFiles,GrammarFiles_FRA,SpellingFiles_FRA,ThesaurusFiles_FRA,GrammarFiles_ESN,SpellingFiles_ESN UPGRADEWITHPATCH=TRUE
    Patch applied (995).
    Searching installed products.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,726
    First Name:
    Frank
    I just recently installed Microsoft Office 2000 Professional Edition in one of my Windows XP SP2 desktops. I obtained and installed SP1a, SP3, and KB877977 from here:

    http://www.softwarepatch.com/office/index.html

    SP2 is not needed. SP3 will install after SP1 has been installed.

    --------------------------------------------------------------------------------------------------------
     
  3. Tony1966

    Tony1966 Thread Starter

    Joined:
    Jul 16, 2006
    Messages:
    109
    Sorry, that gets me to exactly the same position I was with through getting the patches through Microsofts own site. Downloading is easy, but as soon as I try to install I hit the problems outlined in my original post.

    I strongly suspect therefore that it is a problem with the installer itself - I "upgraded" to Windows Installer 2.

    I have verified that I have version V2.00.2600.2 sitting on C:\Windows\System under MSIEXEC - (if I double click MSIEXEC I get a message saying incorrect command line parameters).

    Any suggestions for next steps ?
     
  4. Tony1966

    Tony1966 Thread Starter

    Joined:
    Jul 16, 2006
    Messages:
    109
    Still unsolved - any thoughts please ?
     
  5. Blue Zee

    Blue Zee

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    1,759
  6. Tony1966

    Tony1966 Thread Starter

    Joined:
    Jul 16, 2006
    Messages:
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    Thanks Zee,

    I'd actually found quite a few of these premature installation threads myself on microsoft but none of them seemed to replicate the scenario I encountered (i.e. the specific error message first received after installer failed).

    However I hadn't come across the ODBC file one and I'll give it a whirl.

    Firstly I'm going to uninstall Office and IE6 - then reinstall Office, try the updates (and fix if it fails) then reinstall IE6 whether successful or not.

    Initially I wanted the extra security patches for Outlook that came with SR-1 then Pack 3 - in the meantime I've installed Thunderbird 2 as my mail client which is much more userfriendly, safer and I was able to import all existing settings + accounts.

    If it fails it fails, either way I'll post an update + mark solved if applicable. I've learned more about computers in the last week than I thought I knew in the last 15 years :D

    Also networking is great when you have 80 Gig spare on a laptop with a desktop that needs backing up :D :D :D - a 4.5 gig C: Drive only took just over an hour to transfer across.
     
  7. Tony1966

    Tony1966 Thread Starter

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    Jul 16, 2006
    Messages:
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    Not forgetting suitable restore point :p :p :p
     
  8. Blue Zee

    Blue Zee

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    (y) :D
     
  9. Tony1966

    Tony1966 Thread Starter

    Joined:
    Jul 16, 2006
    Messages:
    109
    Hmmmmmmm. now I think we're getting to the root of the problem. I've uninstalled IE6 but trying to uninstall Office brings up a 'Msiexec has caused an error in (unknown), Msiexec will now close' error.

    I've come across this error during my investigations on this issue but I can't remember where. I think the solution is to rename the existing file and copy a new one but I could be wrong.

    I'll start with Microsoft. Please let me know if you've come across this before and have a solution and I'll post if I have news this end.
     
  10. Tony1966

    Tony1966 Thread Starter

    Joined:
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    Did a search on "Installer ME errors" and couldn't find an exact match - do you suggest I put this one through Microsoft forums ?
     
  11. Blue Zee

    Blue Zee

    Joined:
    May 18, 2007
    Messages:
    1,759
    Found this to uninstall Office 2000:

    1. Insert the first disk of your Office CD set in the CD-ROM drive.

    2. From the Start menu or desktop, double-click My Computer.

    3. Right-click the icon for your CD-ROM drive, and then click Open.

    4. Double-click Pfiles, and then double-click MSOffice.

    5. Double-click Office, and then double-click Offcln9.exe.

    Zee
     
  12. Blue Zee

    Blue Zee

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  13. Tony1966

    Tony1966 Thread Starter

    Joined:
    Jul 16, 2006
    Messages:
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    well the removal thingy seems to have worked, will run the clean up and post back :D :D
     
  14. Tony1966

    Tony1966 Thread Starter

    Joined:
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    No Siree !!!!!!!!!!! it's all gone pearshaped. Putting a system restore in place but why do I have a sneaking suspicion that a full reinstall is on the cards again :(

    Bollox !
     
  15. Blue Zee

    Blue Zee

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    :eek:

    Not really?
     
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