Solved: Windows Installer/Office/Outlook 2000 issues

Yea, it's me again !!!

I have Office 2000 Premium Edition succesfully installed on my PC. I wanted to update the Service packs from Microsoft so I went through the proper microsoft channels to validate my office and confirm what updates were need starting with Office 2000 Service Release 1a (SR-1a) -

Before downloading it recommended that I install Windows Installer 2.0 Redistributable for Windows 95, 98, and Me first which I have done. I've checked and msiexec confirms version 2.0.2600.2 (and it confirms already installed if I try to reinstall)

When trying to upload release pack 1a it runs through until I get the following message Installed Terminated Prematurely referring me to a text file as listed at the bottom:

I've just done a harmless ME update from Microsoft succesfully (don't know if it uses the same installation method/software or a complete waste of your time )

Any thoughts ideas etc - are the recommendations in this thread this any good to try ?

http://forums.techguy.org/windows-nt-2000-xp/590082-windows-installer-service-wont-start.html?highlight=installer

Note I am now out for the rest of the day so I won't be picking up responses until the evening

TEXT FILE

Starting execution.
Command line: /c /L2
Opening the patch source file, C:\WINDOWS\TEMP\IXP001.TMP\source.ini.
Searching installed products.
Detected the following products for patching:
Microsoft Office 2000 Premium (9.0.2720), {00000409-78E1-11D2-B60F-006097C998E7}
Product is patchable.
{00010409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00020409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00030409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00100409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00110409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00120409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00130409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00160409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00170409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00180409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00040409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00140409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{004A0409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00150409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
Product is not installed.
The following patches are applicable:
Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-AED6-00C04F022C53}
Location: http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp
The version of IE installed on the computer is 6.0.2800.1106
IE has already been updated to the level of Office 2000 SR-1 or above
Copying the patch executable, C:\WINDOWS\TEMP\IXP001.TMP\SETUP.EXE, to C:\WINDOWS\TEMP\sr1patch\SETUP.EXE for post-reboot access.
Copying the patch source file, C:\WINDOWS\TEMP\IXP001.TMP\source.ini, to C:\WINDOWS\TEMP\sr1patch\source.ini for post-reboot access.
Restarting the process from local file
Starting execution.
Command line: /L2 "C:\WINDOWS\TEMP\sr1patch\Office 2000 SR-1 Setup(0004).txt" /t
Opening the patch source file, C:\WINDOWS\TEMP\SR1PATCH\source.ini.
Searching installed products.
Detected the following products for patching:
Microsoft Office 2000 Premium (9.0.2720), {00000409-78E1-11D2-B60F-006097C998E7}
Product is patchable.
{00010409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00020409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00030409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00100409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00110409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00120409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00130409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00160409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00170409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00180409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00040409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00140409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{004A0409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{00150409-78E1-11D2-B60F-006097C998E7}
Product is not installed.
{3C5E0FF2-BE09-11D1-998E-00A0C90A43B3}
Product is not installed.
The following patches are applicable:
Office 2000 SR-1 Core Update, {0DC0F122-1B1C-11D4-AED6-00C04F022C53}
Location: http://download.microsoft.com/download/office2000prem/Update/3821h/WIN98/EN-US/data1.msp
Starting the application of the patches.
Installing patch in product {00000409-78E1-11D2-B60F-006097C998E7}.
Command line: PATCH=C:\WINDOWS\TEMP\sr1patch\{0DC0F122-1B1C-11D4-AED6-00C04F022C53} REBOOT=ReallySuppress REINSTALLMODE=omus REINSTALL=FPSE,ASSISTANTFiles,ProductNonBootFiles,EXCELFiles,ProductFiles,FPWecCom,WebPublFiles,FPHtmlAdmin,FPClientNonBootFiles,FPClientFiles,GRAPHFiles,MSVisualDesignTool,ACCESSNonBootFiles,ACCESSFiles,OUTLOOKNonBootFiles,WORDNonBootFiles,EXCELNonBootFiles,PPTNonBootFiles,OfficeWebComponents,OSBShortCutFiles,OUTLOOKFiles,WebDiscussFiles,PPTFiles,WORDFiles,TCWord6ExportFiles,ACCESSSystemMdw_SR1Patch,ACCESSSnapshotFiles,AccessWizards,Address,Contacts,Inventory,AccessHelpFiles,BinderHelpFiles,VBAHelpFiles,ExcelHelpFiles,OutlookHelpFiles_SR1Patch,OutlookHelpFiles,PPTHelpFiles,WORDHelpFiles,ClipThumbnailsAutoShapes,ClipGalleryFiles,ClipThumbnailsThemesTypical,ClipThumbnailsThemesAdditional,CalendarControl,ProductNonBootFiles_SR1Patch,ExcelAddinATPFiles,ExcelAddinAutosaveFiles,ExcelAddInEuroToolFiles,PPTContentFilesAdditional,PPTContentFilesTypical,FPLangSupport,PhotoEditorFiles,GraphicsFiltersBMPFiles,GraphicsFiltersPCXFiles,IE3IE4Redist,IE3IE4Windows,OutlookMAPICONTAB,OutlookMAPIEMS,OutlookMAPIIMEP,OutlookMAPILDAP,OutlookMAPI,OutlookOMI,OutlookMAPIPST,OutlookMAPIPST95,OutlookMessaging,TCSearchTools,MsInfoFiles,OfficeCoreSupportFiles,NotInstalled,SetLanguageFiles,OutlookCcMailImporter,OutlookFolderPublishing,OutlookImpMailFiles,OutlookDVDbaseFiles,OutlookDVFiles,OutlookDVOrg21Files,OutlookVBScript,OutlookDVPabFiles,OutlookImportExportFiles,OutlookDVSchplusinterFiles,OutlookDVSchplus10Files,OutlookDVSchplus70Files,OutlookMessaging_SR1Patch,OutlookSecurity,OutlookWebPub,GrammarFiles,SpellingFiles,QueryFiles,WORDAddressBookFiles,TextConverters,TCWord2Files,WebScripting,HTMLSourceEditing,WinFax,FPHelpFiles,HyphenationFiles_FRA,OutlookNLST,PPTCastCoreFiles,OfficeExtendedSupportFiles,GrammarFiles_FRA,SpellingFiles_FRA,ThesaurusFiles_FRA,GrammarFiles_ESN,SpellingFiles_ESN UPGRADEWITHPATCH=TRUE
Patch applied (995).
Searching installed products.

 

Sorry, that gets me to exactly the same position I was with through getting the patches through Microsofts own site. Downloading is easy, but as soon as I try to install I hit the problems outlined in my original post.

I strongly suspect therefore that it is a problem with the installer itself - I "upgraded" to Windows Installer 2.

I have verified that I have version V2.00.2600.2 sitting on C:\Windows\System under MSIEXEC - (if I double click MSIEXEC I get a message saying incorrect command line parameters).

Any suggestions for next steps ?

 

Still unsolved - any thoughts please ?

 

Not really my field, but found these:

You receive an "Installer terminated prematurely" error message when you install Office 2000

I have read messages of success after renaming the ODBC Files.

May I suggest you start there?

Also found this one:

You receive an "Installation ended prematurely because of an error" error message when you run Office 2000 Setup

Hopefully they may help.

Zee

 

Thanks Zee,

I'd actually found quite a few of these premature installation threads myself on microsoft but none of them seemed to replicate the scenario I encountered (i.e. the specific error message first received after installer failed).

However I hadn't come across the ODBC file one and I'll give it a whirl.

Firstly I'm going to uninstall Office and IE6 - then reinstall Office, try the updates (and fix if it fails) then reinstall IE6 whether successful or not.

Initially I wanted the extra security patches for Outlook that came with SR-1 then Pack 3 - in the meantime I've installed Thunderbird 2 as my mail client which is much more userfriendly, safer and I was able to import all existing settings + accounts.

If it fails it fails, either way I'll post an update + mark solved if applicable. I've learned more about computers in the last week than I thought I knew in the last 15 years

Also networking is great when you have 80 Gig spare on a laptop with a desktop that needs backing up - a 4.5 gig C: Drive only took just over an hour to transfer across.

 

Not forgetting suitable restore point

 

Hmmmmmmm. now I think we're getting to the root of the problem. I've uninstalled IE6 but trying to uninstall Office brings up a 'Msiexec has caused an error in (unknown), Msiexec will now close' error.

I've come across this error during my investigations on this issue but I can't remember where. I think the solution is to rename the existing file and copy a new one but I could be wrong.

I'll start with Microsoft. Please let me know if you've come across this before and have a solution and I'll post if I have news this end.

 

Did a search on "Installer ME errors" and couldn't find an exact match - do you suggest I put this one through Microsoft forums ?

 

Found this to uninstall Office 2000:

1. Insert the first disk of your Office CD set in the CD-ROM drive.

2. From the Start menu or desktop, double-click My Computer.

3. Right-click the icon for your CD-ROM drive, and then click Open.

4. Double-click Pfiles, and then double-click MSOffice.

5. Double-click Office, and then double-click Offcln9.exe.

Zee

 

And this that I know works in most cases:

Description of the Windows Installer CleanUp Utility

Again following your idea of uninstalling Office.

Zee

 

well the removal thingy seems to have worked, will run the clean up and post back

 

No Siree !!!!!!!!!!! it's all gone pearshaped. Putting a system restore in place but why do I have a sneaking suspicion that a full reinstall is on the cards again

Bollox !

 

Not really?