Solved: Windows Installer

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justin1988

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Sep 24, 2008
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59
Every time I try to install something using windows installer, I get the "preparing to install" screen and then it says that windows installer couldn't be accessed. I'm not running in safe mode, and I didn't do anything to change this. I looked online and it said to go into the registry and check the msiexec file to make sure its in the system folder, and it is. I've tried re installing and even though it says it successfully reinstalled, it still wont work. Please help!
 

justin1988

Thread Starter
Joined
Sep 24, 2008
Messages
59
Hello,

Take a look at Microsoft's Troubleshooter here:

http://support.microsoft.com/kb/555175

Also this possible fix:

http://www.kellys-korner-xp.com/xp_tweaks.htm
Line 94 - Left
I'm not sure I understand the second link. I've tried all the things on the first link. Ungregistering and reregistering, I went into the ms dos and removed the installer completely and downloaded it again too. it still wont work. And I can't install the windows installer cleanup tool because it requires WINDOWS INSTALLER to install. :(
 
Joined
May 20, 2005
Messages
2,548
Hello again,

You click on "Windows Installer Fix". It downloads a .reg file. Double-click on this file and allow to Merge the contents. Restart.
 

justin1988

Thread Starter
Joined
Sep 24, 2008
Messages
59
how do I know that it downloads? All I get is a screen full of text. It doesn't show that anything was downloaded. At the top it says windows registry editor 5.00 and then a bunch of registry text. but there's nothing that says it downloaded. There's nothing to click it's just a bunch of text.
 
Joined
May 20, 2005
Messages
2,548
OK.

Go to this site:

http://dougknox.com/xp/file_assoc.htm

From the list, click and download each of these in this order:

REG File association fix
EXE File association fix
MSI File association fix

Then try the .reg file again (it seems it is opening with Notepad, and not the Registry Editor).
 

justin1988

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Joined
Sep 24, 2008
Messages
59
When I click on the link to the kellys korner website i get an error message. it says "The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression."
 

justin1988

Thread Starter
Joined
Sep 24, 2008
Messages
59
Ok its working now but am I supposed to extract the 3 zip files and add them to the registry before doing the kellys korner thing?
 
Joined
May 20, 2005
Messages
2,548
OK Justin,
There may also be a problem with .exe files. You download the 3 .zip files and extract the contents of each. You get 3 .reg files. But, since your .reg file association is also borked, you need to go through the following routine:

Press CTRL-ALT-DEL and open Task Manager.
File, then hold down the CTRL key and click New Task (Run). This will open a Command Prompt window.
Enter REGEDIT.EXE and press Enter.
The Registry Editor opens.
Go to File => Import and navigate to each of the 3 downloaded .reg files and Import each in turn.
You should get a notification that the contents have been Merged.

Now, go back to the original Installer Fix .reg file that you previously downloaded and double-click on it.

Restart and try the installer again.
 

justin1988

Thread Starter
Joined
Sep 24, 2008
Messages
59
Sorry to be such a clutz here, but I'm not following. I added the three files to the registry like you said, but then you said go back to the installer fix that you previously downloaded? You mean the kellys korner thing? I went there and when I click on the 94 link I still just get a window full of text. its a reg file but what do I do with it? Here's what I get when the new window opens up:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
"DisableMSI"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"ImagePath"=-
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,\
00,73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,\
56,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Wmi]
"Description"="Provides systems management information to and from drivers."
"DisplayName"="Windows Management Instrumentation Driver Extensions"
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"ObjectName"="LocalSystem"
"Start"=dword:00000003
"Type"=dword:00000020

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Wmi\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
61,00,64,00,76,00,61,00,70,00,69,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,00,\
00
"ServiceMain"="WdmWmiServiceMain"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Wmi\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer]
"Type"=dword:00000020
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,4e,00,54,00,5c,00,73,00,\
79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,73,00,69,00,65,00,78,\
00,65,00,63,00,2e,00,65,00,78,00,65,00,20,00,2f,00,56,00,00,00
"DisplayName"="Windows Installer"
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,00,00
"DependOnGroup"=hex(7):00,00
"ObjectName"="LocalSystem"
"Description"="Adds, modifies, and removes applications provided as a Windows Installer (*.msi) package. If this service is disabled, any services that explicitly depend on it will fail to start."

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security]
"Security"=hex:01,00,14,80,90,00,00,00,9c,00,00,00,14,00,00,00,30,00,00,00,02,\
00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
00,00,02,00,60,00,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\
05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\
20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,\
00,18,00,fd,01,02,00,01,02,00,00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,\
00,00,00,00,00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Enum]
"0"="Root\\LEGACY_MSISERVER\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
 
Joined
May 20, 2005
Messages
2,548
No clutziness at all.

If you have that text and can open it in Notepad, save the complete text as "installer.reg". Make sure that the default .txt file extension doesn't appear in the file name. Now double-click on installer.reg and allow the Merge.

If the .reg file will still not behave properly and you installed the association fixes I outlined, restart the computer and try again.
If that doesn't work, try Importing the installer fix .reg file the way you did already with the Ctrl-Alt-Del thingy.
 

justin1988

Thread Starter
Joined
Sep 24, 2008
Messages
59
ok i copy pasted the text, including the header windows registry editor version 5.00, which im not sure needed to be there, and saved it and added it to the registry. now do I restart my computer?
 
Joined
May 20, 2005
Messages
2,548
Yes, restart just to be sure. And, Yes, you absolutely needed the header, otherwise it wouldn't work (Merge).

Hope this fixes something.
 
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