1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Windows keeps crashing

Discussion in 'Hardware' started by apridham, Apr 5, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    Ok, so I just built a new pc, After I installed my video card driver, my computer randomly crashes (Freezes and sounds Stutters) and gives me the following info:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 4105

    Additional information about the problem:
    BCCode: 124
    BCP1: 0000000000000000
    BCP2: FFFFFA800D621038
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\040515-12870-02.dmp
    C:\Users\ADAM_CUSTOM_2015\AppData\Local\Temp\WER-25334-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt



    Here is some info on my PC:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD FX(tm)-8350 Eight-Core Processor, AMD64 Family 21 Model 2 Stepping 0
    Processor Count: 8
    RAM: 16366 Mb Crucial Ballistix Sport 2 x 8Gb
    Graphics Card: AMD Radeon R9 200 Series, -1 Mb (290X, 8GB)
    Hard Drives: C: Total - 238372 MB, Free - 178967 MB; E: Total - 476813 MB, Free - 384952 MB;
    Motherboard: ASUSTeK Computer INC., M5A78L-M/USB3
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
    PSU: Rosewill Lightning 1000W Modular


    Anyone have some insight?

    Thanks in advance
     
  2. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    Just an annotation; could this be a PSU issue?
     
  3. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    C:\Windows\Minidump\040515-12870-02.dmp

    is saying something is forcing a memory dump---
    not sure if from your memory cards or from the memory on board the
    video card itself
    if your motherboard has a integrated video monitor port I would hook up that port
    & see if your computer starts up without crashing ..
    if so delete your video card--- remove video card from computer
    try to reinstall the video card----

    do U have a spare computer U can try to install the video card in ?????
    the other line
    error message with WER-33197-0.sysdata.xml is for check disk & wants U to insert the
    windows install disk & click repair system----

    if U don't have a integrated video/monitor port---inserting the windows install disk at start up couldn't hurt,
    --see what U can see with it running----it won't make any changes until U tell it to.
    ooppss----that last bit was loopy---
    inserting the windows install disk at start up is just to see if your system will run stable with the disk in and no problems----
    can see the window install screen on your monitor.
    if it does---that means your problem is with the operating system on the hard drive , not the video card.
    then yes go ahead & click repair system button to see if it can detect & fix your problem

    hope some of this works for you
     
  4. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    Thanks for the reply. One thing I forgot to mention, is that i assembled most of the system and installed windows, prior to installing the video card. The system was stable this way. No issues whatsoever. After a few days, the video card arrived, and upon installing the driver, my issues began. If I uninstall the Catalyst Omega driver, the system runs stable, even while connecting the monitor to the 290X video card.

    I am going to do a fresh install of windows and install all the latest drivers, and see if that helps.
     
  5. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    Apridham---
    I would hold off on uninstalling windows----I looked in Google about your Catalyst Omega driver---
    there are whole forum pages from AMD devoted to Catalyst Omega driver problems----
    U need to tell us exactly what set up you are running. maybe
    somone more experencied with Catalyst will log on----
    some of the post talk about running a amd driver on a intel chip or running this driver in boot camp
    for mac os ------
    but anyway this looks like a complicated issue for which driver to install on your set up--
    need more information
    James
     
  6. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    Too late for that lol. I had nothing on the pc anyway, so nothing lost.

    Okay, so here is what I have, exactly.

    CPU: AMD FX-8350 Black Edition 8 Core @ 4Ghz per core
    MB: Asus M5A78L-M/USB3
    RAM: Crucial Ballistix Sport 2 X 8 GB
    SSD: Crucial 250 Gb Solid State HD
    PSU: Rosewill Lightning 1000 W Modular
    CPU Cooler: Enermax Liqmax 120S Liquid Cooler
    Case: Corsair Carbide 400R
    GPU: XFX R9 290X Double Dissipation
     
  7. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    my bad---not intel chip---but trying to run catalyst omega /amd video card driver on a
    motherboard that has a intel based intergrated gpu port built in

    just google catalyst omega driver problem & it shows pages & pages of returns
    sorry
     
  8. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    I had previously installed the Catalyst driver for the onboard GPU. Could that cause a conflict?
     
  9. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    lol lol--were cross posting---
    I'm more of a Nvidia person so will
    let the AMD people get back with U

    James
     
  10. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    Thanks so much for your help, James. :)
     
  11. jamesx121

    jamesx121

    Joined:
    Apr 22, 2008
    Messages:
    910
    no problem---it wouldn't hurt to leave the driver off for the integrated GPU port---

    I'm used to Intel just using the basic driver from windows for intergrated----
    I have a geforce card---so the integrated is just there--

    but I would still hold off untill U get some replys from AMD people for which
    driver to use with the video card
     
  12. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    Ok. I have completed the fresh install of windows and I am running stable without Catalyst. So I will wait to see what catalyst driver I can run.
     
  13. apridham

    apridham Thread Starter

    Joined:
    Apr 5, 2015
    Messages:
    8
    OK, so I've installed Catalyst Beta 15.3, and after an hour and a half, I'm still stable. So, fingers crossed, I believe this is solved.

    Thanks for your help. :)
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1146059

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice