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Solved: Windows Live Mail Error 0x800CCC0E

Discussion in 'Windows Vista' started by larguy, Jan 2, 2009.

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  1. larguy

    larguy Thread Starter

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    I have Windows Vista Home Premium and I am using Windows Live Mail with Comcast as my ISP. Recently I received the following error message: "Server: 'smtp.comcast.net', 'Windows Live Mail Error ID: 0x800CCC0E,' 'Protocol: SMTP,' 'PORT:25,' 'Secure (SSL):No,' 'Socket Error 100060' "

    I can receive emails and go to web sites; however, I cannot send emails. They all go to Outbox. This is a new problem which has never previously occurred in over one year of use.

    Does anyone have a suggested fix?

    Thanks
     
  2. EAFiedler

    EAFiedler Moderator

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    Messages:
    14,005
    Hi larguy

    Windows Mail and Windows Live Mail error codes
    Troubleshooting error messages that you receive when you try to send and receive e-mail in Outlook and Outlook Express

    Have you verified your mail server settings are correct?
    Deleted and rekeyed the server settings?
    If required, verify authentication for the outgoing server is enabled.

    Can you login in to your Comcast web mail server?
    Do you have plenty of storage remaining on the Comcast web mail server?

    What anti-virus program are you using? Is it configured to scan incoming and outgoing e-mails?
    What firewall are you using? Verify it is not blocking internet to the application or SMTP.


    Let us know what you find.
     
  3. larguy

    larguy Thread Starter

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    Thanks for info from EAFielder.

    I verified my mail server settings and deleted and rekeyed. I enabled authentication (it was not previously on).

    I can login to Comcast web mail and can send and receive. I also can send and receive from Windows Mail -- but still cannot send from Windows Live Mail even with all of the above suggestions.

    I am using AVG (free) anti-virus program. It is configured to scan both incoming and outgoing message (the latter was not checked, but is now). I assume AVG is also my firewall?? If so, I am nor sure how to verify it is not blocking internet to the application or SMTP. Apparently, it is not doing so when I use Window Mail.

    I have not yet tried to get help from Comcast.

    What is suggested now?

    Thanks
     
  4. DaveA

    DaveA David Trusted Advisor

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    With the account settings open, go to the Advance tab, and change the SMTP port to 587
     
  5. larguy

    larguy Thread Starter

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    I changed SMTP to 587 and that emptied my Outbox: however, when I attempted to send a new message it still went to Outbox with same error message as before -- except Socket error is 10061 rather than previous 10060.

    Making progress - but not quite there.
     
  6. DaveA

    DaveA David Trusted Advisor

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    Did you shut down Outlook and then restart it?
    This helps some times after making a port change.
     
  7. larguy

    larguy Thread Starter

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    DaveA

    I switched port back to 25 from 587 for Port and also closed Windows Live Mail (not Outlook) and opened again. Now, it appears I am OK again to send without problems and without being sent to Outbox.

    Many Thanks & Happy New Year.
     
  8. DaveA

    DaveA David Trusted Advisor

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    You should now select the "Solved" button that YOU have on this thread, to mark it "Solved".
     
  9. larguy

    larguy Thread Starter

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    DaveA

    Will do.
     
  10. larguy

    larguy Thread Starter

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    DaveA & others:

    The issue IS NOT yet resolved. My send messages are not any longer going into the Outbox and do show as having been sent. However, in fact they have not been sent or received.

    I need some more help and work.

    larguy
     
  11. larguy

    larguy Thread Starter

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    Great news!!

    Problem is solved. It did require SMTP setting to be 587 and did require Authentication to be enabled. In addition, I made an error while re-entering the output server address by omitting one letter which complicated the correction process.

    largguy
     
  12. EAFiedler

    EAFiedler Moderator

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    Thanks for posting back and letting us know your solution! :)
     
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