Solved: Windows Media Center + Xbox360 = no internet?

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Soph007

Thread Starter
Joined
Sep 27, 2008
Messages
5
Hi everyone!

My husband connected the laptop with the Xbox360 using Windows Media Center (on Vista Home Premium) without any problem, but then we realized that the Internet is no longer working (Firefox, Live Messenger, Internet Explorer, etc.) even though the WiFi network says it's connected (and it's working with the Xbox360). I tried searching the web to see how this can be corrected, but I couldn't find anything. :confused:

Any help would be greatly appreciated! :)

Sophie
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,429
Please supply the following info, exact make and models of the equipment please.

Name of your ISP (Internet Service Provider).
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
The Internet Browser in use, IE, Firefox, Opera, etc.




Please give an exact description of your problem symptoms, including the exact text of any error messages.



  • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
  • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
  • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
  • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

Type the following commands:

PING 206.190.60.37

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
 

Soph007

Thread Starter
Joined
Sep 27, 2008
Messages
5
Well, finally my husband remembered that the system asked him something about 802.11a, b or g, so I deleted the wireless connection on the laptop, pressed the reset button on the router then re-entered the wireless connection and voilà! The Internet is working again! :D

Thanks for your willingness to help! :)

Sophie
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top