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Solved: Windows Media Center + Xbox360 = no internet?

Discussion in 'Networking' started by Soph007, Sep 27, 2008.

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  1. Soph007

    Soph007 Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    5
    Hi everyone!

    My husband connected the laptop with the Xbox360 using Windows Media Center (on Vista Home Premium) without any problem, but then we realized that the Internet is no longer working (Firefox, Live Messenger, Internet Explorer, etc.) even though the WiFi network says it's connected (and it's working with the Xbox360). I tried searching the web to see how this can be corrected, but I couldn't find anything. :confused:

    Any help would be greatly appreciated! :)

    Sophie
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  3. Soph007

    Soph007 Thread Starter

    Joined:
    Sep 27, 2008
    Messages:
    5
    Well, finally my husband remembered that the system asked him something about 802.11a, b or g, so I deleted the wireless connection on the laptop, pressed the reset button on the router then re-entered the wireless connection and voilĂ ! The Internet is working again! :D

    Thanks for your willingness to help! :)

    Sophie
     
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