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Solved: Windows Photo Viewer won't print

Discussion in 'All Other Software' started by kirkmiller, May 5, 2015.

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  1. kirkmiller

    kirkmiller Thread Starter

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    I can print files / documents from all other applications (Word, Excel, WordPerfect, etc.), but not from Windows Photo Viewer. I use Windows Photo Viewer to open a JPG file, select Print from the menu bar, and click the Print button; a "getting ready to print" message is displayed for a split-second, but nothing is sent to my printer. Windows Photo Viewer never has worked since I got this computer a few months ago. It works fine on my old computer (Windows XP) with the same printer.
    Windows 7, PowerSpec desktop PC (from Micro Center); Samsung ML-2955DW printer
     
  2. texasbullet

    texasbullet

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    Have you tried using Crtl+P
     
  3. kirkmiller

    kirkmiller Thread Starter

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    Yes, CTRL+P brings up the same screen that Print brings up. In fact, the Print screen lists CTRL+P as the same as selecting Print.
     
  4. plodr

    plodr

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    Open Devices and Printers. Make sure the Samsung is set as the default and then click See What's Printing up near the menu.
    Anything stuck in the printer queue?
     
  5. kirkmiller

    kirkmiller Thread Starter

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    Yes, the Samsung printer is the default printer. No, nothing is in the print queue.
     
  6. texasbullet

    texasbullet

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    check with the samsung website. Maybe there may be some updates for your printer.
     
  7. kirkmiller

    kirkmiller Thread Starter

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    I checked. Everything is up to date on my printer.
     
  8. donetao

    donetao Banned

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  9. texasbullet

    texasbullet

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    You may also want to download the drivers for your printer from samsung if not done so and use that installation download instead of using your disc.

    Have you tried on changing the compatability mode for your printer program to XP.
     
  10. kirkmiller

    kirkmiller Thread Starter

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    I re-installed the printer and downloaded everything from Samsung's website instead of using the CD that came with the printer. What puzzles me is that the printer works with all other applications -- Microsoft Word, Excel, WordPerfect, screen prints, Print To PDF (Firefox add-on), etc. It just doesn't work with Windows Photo Viewer. When I try to print something from Windows Photo Viewer, it doesn't put anything in the printer's print queue.
     
  11. donetao

    donetao Banned

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  12. plodr

    plodr

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    Do you get a dialog box like this after you select print?
    If not, perhaps Windows Photoviewer is damaged.
     

    Attached Files:

  13. texasbullet

    texasbullet

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  14. plodr

    plodr

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    Good thread find texasbullet. Amazing how this glitch has been around since 2010!
    For some reason mine works. Of course, I tested it on a 32 bit version of Win 7. I'll have to see if my 64 bit version works or misbehaves.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    No problem on my 64 bit Win 7 sent to a networked printer.

    Normally I open pictures in IrfanView portable and print through there so that's why I was unaware that there was a problem with Windows Photo Viewer and printing.
     
  15. kirkmiller

    kirkmiller Thread Starter

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    Thanks, everybody, for your suggestions. I've been out of town, so now I'll reply to the suggestions that you made while I was gone.

    Donetao: I already did several Google searches before I posted the problem in this forum. I read and tried every suggestion that is pertinent to my problem, but without success.

    Plodr: Yes, I get the dialog box similar to the one that you attached. I click the Print button and nothing happens. Nothing is put in the print queue.

    Texasbullet: This is one of the items that I found in my earlier Google searches. The suggestions didn't solve my problem.

    To recap the problem: I open a .JPG file in Windows 7 Photo Viewer, and the picture is displayed. I choose Print at the top of screen, and choose Print again form the drop-down menu. A new window opens. I click the Print button and nothing happens. Nothing is put in the print queue.

    Any other suggestions? (besides re-installing Windows 7)
     
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