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Solved: windows running slow after boot

Discussion in 'Windows XP' started by shelley, Aug 26, 2010.

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  1. shelley

    shelley Thread Starter

    Joined:
    Nov 14, 1999
    Messages:
    596
    Hi! My daughter has a DELL Dimension DM051, P4 3.0GHz with 512 RAM. Heaven only knows what she does on it but it takes around 30 minutes to settle down after Windows boots up. In the meantime the hard drive churns away without apparently doing anything and any application works in super slo-mo. Browsing in either Firefox or IE is impossible because the pages take so long to appear. She has scanned with AVG and ZoneAlarm. I've also run Malwarebyte's Anti-Malware (log attached) and SUPERAntiSpyware (curiously, I wasn't offered a log but I think it only found spyware cookies). I also run HiJack This (log attached). I know this thread is similar to others but they all differ in the cause of their problems and I don't know if this is the same problem as any of those. Any help much appreciated :) .

    ~~~~~~~~~~~~~~~~~~~

    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 4483

    Windows 5.1.2600 Service Pack 2
    Internet Explorer 6.0.2900.2180

    26/08/2010 16:05:36
    mbam-log-2010-08-26 (16-05-36).txt

    Scan type: Quick scan
    Objects scanned: 154499
    Time elapsed: 14 minute(s), 29 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 3
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 1
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\Interface\{2e9937fc-cf2f-4f56-af54-5a6a3dd375cc} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    HKEY_CLASSES_ROOT\Interface\{741de825-a6f0-4497-9aa6-8023cf9b0fff} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    C:\Program Files\premieropinion (Trojan.Agent) -> Quarantined and deleted successfully.

    Files Infected:
    C:\Program Files\premieropinion\pmservice.exe (Trojan.Agent) -> Quarantined and deleted successfully.

    ~~~~~~~~~~~~~~~~~~

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 17:25:01, on 26/08/2010
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\AVG\AVG9\avgchsvx.exe
    C:\Program Files\AVG\AVG9\avgrsx.exe
    C:\Program Files\AVG\AVG9\avgcsrvx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\AVG\AVG9\avgwdsvc.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\Program Files\AVG\AVG9\avgnsx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\NETGEAR\Wireless Smart Configuration\Utility\NetgearAG.exe
    C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
    C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Program Files\Logitech\QuickCam\Quickcam.exe
    C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    C:\Program Files\NETGEAR\WN311B\Utility\WN311B.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\Program Files\Logitech\SetPoint\SetPoint.exe
    C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://loginnet.passport.com/ppsecure/md5auth.srf?lc=1033
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [AS00_Netgear] C:\Program Files\NETGEAR\Wireless Smart Configuration\Utility\NetgearAG.exe -hide
    O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [AS00_WN311B] C:\Program Files\NETGEAR\WN311B\Utility\WN311B.exe -hide
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
    O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-GB/a-UNO1/GAME_UNO1.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E6187999-9FEC-46A1-A20F-F4CA977D5643} (ZoneChess Object) - http://messenger.zone.msn.com/binary/Chess.cab57176.cab
    O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O16 - DPF: {F8C5C0F1-D884-43EB-A5A0-9E1C4A102FA8} (GoPetsWeb Control) - https://secure.gopetslive.com/dev/GoPetsWeb.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O20 - Winlogon Notify: avgrsstarter - C:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 8983 bytes
     
  2. Ent

    Ent Trusted Advisor

    Joined:
    Apr 11, 2009
    Messages:
    5,467
    First Name:
    Josiah
    I've reported this thread for moving to the malware section, since that is definitely the issue. Please follow the remaining instructions in this link to aid your helper in speeding up the removal. If the computer still has issues after the viruses are removed we can look at them later.
     
  3. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,253
    First Name:
    Derek
    Ent

    what are you seeing that tells you it definitely is a malware issue
     
  4. Ent

    Ent Trusted Advisor

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    Files infected.
    Quarantined and Deleted.
    Etc.

    Do you disagree?
     
  5. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,453
    First Name:
    Frank
    Shelley:

    Look at the sticker on the case and advise what the 7-character "service tag number" is of that computer. That'll allow us to determine how much RAM it supports and what type RAM module it uses. It could use at least another 512 MB.

    ------------------------------------------------------

    Windows XP needs to be upgraded to SP3 and Internet Explorer needs to be upgraded to 8.0. Without the SP3 and IE8 upgrades installed, that computer will be unable to stay up-to-date with the regularly-released security-related updates and enhancements.

    ------------------------------------------------------

    I see at least 10 startup entries in your log that don't need to auto-load and run. Some of them don't need to auto-load and run at all, and others can be manually when needed. The smaller the startup is kept, the quicker that computer will startup and settle down, the faster it'll run, and the less chance it'll have of freezes and conflicts.

    --------------------------------------------------------
     
  6. shelley

    shelley Thread Starter

    Joined:
    Nov 14, 1999
    Messages:
    596
    Ok, many thanks for the replies! Ent - do you still want this thread moved to the malware section? flavalee - (1) I heard a lot of bad things about SP3 affecting drivers, etc, hence took advice not to upgrade. She does regularly upgrade security-related issues though. She never uses Internet Explorer so she never upgraded, even uninstalled it once, but that's less of an issue to update if required. (2) I'll get back to you with the service tag number. (3) Happy to go through the unnecessary auto-load entries you mention.
     
  7. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    Shelly:

    You MUST update to SP3 and to IE8 and we will not offer any help,or advice if you don't

    ENT:

    because an antimalware program has removed an adware program doesn't automatically mean that there is a need to move to malware or that there is malware on the computer

    I am not saying that there might be some hidden malware but it is more likely to be other casuses with an out of date system & they should be addresed first
     
  8. Ent

    Ent Trusted Advisor

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    Apr 11, 2009
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    First Name:
    Josiah
    DVK01: I had understood that any evidence of malware should be moved to that forum before doing anything else, in case other changes removed the clues to the malware. I thank you for your clarification.

    Shelly: Follow DVK01's advice, as he is the one qualified to make a judgement on malware. Upgrade those programs immediately.
     
  9. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
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    Messages:
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    First Name:
    Derek
    Ent:

    that is generally true but the "malware" was what is called a "potentialy unwanted program" and although treated as malware by some antiviruses & antispywares

    It is normally not stealthily installed but needs your approval to install and has an entry in add/remove programs to remove it that does work. For those reasons it can't really be classed as out & out malware but a potentially unwanted program with possibly undesirable features

    It is always safer to report it & let a moderator make a decision but please don't make comments like "malware is the cause"
     
  10. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Shelley:

    Let's see what's installed in that computer that may need to be uninstalled, updated, or replaced.

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere. It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ----------------------------------------------------------------

    Go here to download and save the full 316 MB SP3 upgrade.

    Just download and save it for now.

    If that desktop has a CD burner, you might also want to burn and save it on a CD-R.

    ----------------------------------------------------------------
     
  11. shelley

    shelley Thread Starter

    Joined:
    Nov 14, 1999
    Messages:
    596
    Phew, a lot of conversation there!

    Ent / dvk01 - I was only explaining the reasons why the programs were out of date. I'm quite happy to follow your advice and upgrade them. No problem.

    Ent - I posted in this section because I didn't know what the problem was, only what I was experiencing. I'd run various anti-malware tools and the problem persisted, so I assumed malware wasn't the problem. I considered it may be due to some corruption to the Windows OS. Sorry if that was wrong but I hope you can now see why I posted here. Anyway (if I looked at the correct label) the serial number is DLY1Y1J.

    flavalee - ok, I'll follow your instructions and report back.
     
  12. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Shelley:

    According to service tag number DLY1Y1J, your computer is a Dell Dimension 5150/E510 desktop and is almost 5 years old.

    Here is the support and software update site for it. I highly suggest that you add and save this site to your browser favorites/bookmarks list so you can refer to it when needed.

    According to its system configuration section, it came with 2 - 256 MB modules of RAM. It uses DDR2 PC2-3200 modules and it supports up to 4096 MB of RAM. Since 2 of the 4 slots are currently empty, I highly suggest that you add 2 - 256 MB modules or 2 - 512 MB modules in the empty slots.

    ----------------------------------------------------------------
     
  13. shelley

    shelley Thread Starter

    Joined:
    Nov 14, 1999
    Messages:
    596
    Ok, here's the uninstall log ~

    Ad-aware 6 Personal
    Adobe AIR
    Adobe AIR
    Adobe Download Manager
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 7.0
    Adobe Shockwave Player 11.5
    ATI Control Panel
    ATI Display Driver
    AVG Free 9.0
    BBC iPlayer Desktop
    BBC iPlayer Desktop
    CorelDRAW Graphics Suite 12
    Critical Update for Windows Media Player 11 (KB959772)
    Dell Driver Reset Tool
    Disc2Phone
    DivX Setup
    Google Update Helper
    High Definition Audio Driver Package - KB835221
    HijackThis 2.0.2
    Hitman Pro 3.5
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB914440)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Deskjet 5700
    HP Document Viewer 7.0
    HP Photosmart Premier Software 6.5
    HP Photosmart, Officejet and Deskjet 7.0.A
    HP Software Update
    Intel(R) PRO Network Connections Drivers
    Intel(R) PROSet for Wired Connections
    Internet Explorer Default Page
    Java 2 Runtime Environment, SE v1.4.2_03
    Java(TM) 6 Update 19
    Lame ACM MP3 Codec
    Lernout & Hauspie TruVoice American English TTS Engine
    LimeWire 5.6.1
    Logitech QuickCam
    Logitech QuickCam Driver Package
    Logitech SetPoint
    Logitech Updater
    Malwarebytes' Anti-Malware
    Messenger Plus! 3 & Sponsor
    Messenger Plus! Live
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Choice Guard
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office XP Professional
    Microsoft Reader
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Works 7.0
    Mozilla Firefox (4.0b3)
    MSN
    MSVCRT
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6.0 Parser (KB933579)
    NETGEAR Wireless PCI Adapter
    OGA Notifier 2.0.0048.0
    Photo Transport
    PowerDVD 5.5
    QuickTime
    RangeMax(tm) NEXT Wireless Adapter WN311B
    RealPlayer Basic
    SamsungMediaStudio
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893066)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB896688)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB905915)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913446)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB916281)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB918899)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922760)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB929969)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933566)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937143)
    Security Update for Windows XP (KB937894)
    Security Update for Windows XP (KB938127)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB939653)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB941644)
    Security Update for Windows XP (KB941693)
    Security Update for Windows XP (KB942615)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944338)
    Security Update for Windows XP (KB944533)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB947864)
    Security Update for Windows XP (KB948590)
    Security Update for Windows XP (KB948881)
    Security Update for Windows XP (KB950749)
    Security Update for Windows XP (KB950759)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956390)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958215)
    Security Update for Windows XP (KB958470)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960714)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB963027)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969897)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971032)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972260)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974455)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB976325)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB981350)
    Security Update for Windows XP (KB982381)
    Segoe UI
    Solid Edge 2D Drafting ST2
    Solid Edge V16
    Sonic RecordNow Audio
    Sonic RecordNow Copy
    Sonic RecordNow Data
    Sonic Update Manager
    Sony Ericsson PC Suite 1.20.173
    SUPERAntiSpyware Free Edition
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB936357)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update for Windows XP (KB942840)
    Update for Windows XP (KB946627)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB961503)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Update for Windows XP (KB976749)
    Update for Windows XP (KB978207)
    Update for Windows XP (KB980182)
    VC 9.0 Runtime
    VC 9.0 Runtime
    VC80CRTRedist - 8.0.50727.4053
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Essentials
    Windows Live Messenger
    Windows Live Sign-in Assistant
    Windows Live Upload Tool
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB885884
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890859
    WinRAR archiver
    XviD MPEG-4 Video Codec
    ZoneAlarm
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,453
    First Name:
    Frank
    Shelley:

    Uninstall these programs because they're outdated or not needed:

    Ad-Aware 6 Personal

    Adobe AIR

    Adobe Download Manager

    Adobe Reader 7.0

    Google Update Helper

    HP Software Update

    Java 2 Runtime Environment SE 1.4.2.03

    LimeWire 5.6.1

    Logitech Updater

    RealPlayer Basic
    - unless you're actually using it.

    If you're prompted to restart the computer to complete the uninstall of any of them, do so.

    After they've all been uninstalled, restart the computer.

    ------------------------------------------------------------

    Java(TM) 6 Update 19 needs to be updated. Go here and click the green icon to download and save Sun Java Runtime Environment 1.6.0.21(6 Update 21).

    After it's been downloaded and saved, close all open windows first, then install it. Uncheck and decline to install the extra crap it offers.

    Adobe Reader 9.3.3 or Foxit Reader 4.1.1.0805 are available so you can have a program for opening and viewing and printing PDF documents and manuals. Foxit is smaller and faster than Adobe, but it's your choice which one to install.

    Download and save it, close all open windows first, then install it. Uncheck and decline to install the extra crap it offers.

    After they've been installed, restart the computer.

    ------------------------------------------------------------

    Start HiJackThis, then click "Do a system scan and save a log file".

    Save the new log file that appears, then submit it here.

    ------------------------------------------------------------
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,453
    First Name:
    Frank
    Shelley:

    If Windows Live Messenger is being used in conjunction with a Logitech webcam in that computer, it's my guess it's bogging down or freezing up within a few minutes of being started.

    I've discovered from experience that the combination of both uses a lot of processing and memory and graphic power.

    ----------------------------------------------------------------
     
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