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Solved: Windows update failing to install

Discussion in 'Windows XP' started by Aussie Shel, Apr 4, 2012.

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  1. Aussie Shel

    Aussie Shel Thread Starter

    Joined:
    Dec 26, 2007
    Messages:
    29
    Greetings TSG'ers


    The other night I had switched on automatic windows updates back on and received this.

    Error message advising could NOT install the following updates:

    Microsoft .NET Framework 3.5 SP1 Update for Windows Server 2003 and Windows XP x86 (KB982168)
    Microsoft .NET Framework 3.5 SP1 and .NET Framework 2.0 SP2 Update for Windows Server 2003 and Windows XP x86 (KB982524)
    Microsoft .NET Framework 3.5 Service Pack 1 and .NET Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86
    Security Update for Microsoft Office Outlook 2003 (KB980373)
    Security Update for .NET Framework 2.0 SP2 and 3.5 SP1 on Windows Server 2003 and Windows XP x86 (KB2518864)

    It keeps going to update the same and asking me to install with same result & message.

    I've turn it off for the moment.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
    Processor Count: 2
    RAM: 1023 Mb
    Graphics Card: RADEON 9200 SE Family (Microsoft Corporation), 128 Mb
    Hard Drives: C: Total - 117232 MB, Free - 43873 MB; D: Total - 38193 MB, Free - 4985 MB; G: Total - 610328 MB, Free - 265480 MB;
    Motherboard: Gigabyte Technology Co., Ltd., GA-8S661FXM-775
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,806
    First Name:
    Frank
    You would probably be better off and find it less annoying if you set Automatic Updates to

    Notify me but don't automatically download and install them.

    This way, you have control over which updates get downloaded and installed.

    -----------------------------------------------------------

    Go to the Windows Updates site, then do a "Custom" scan.

    Once the scan is finished, see if those same 5 updates are displayed.

    If they are, attempt to download and install them.

    If you're met with the same error message, do a new "custom" scan.

    Select only 1 of them to download and install.

    If it successfully installs, restart the computer.

    Repeat the same steps for each of the others.

    Note: One of the other trusted advisors(DoubleHelix) here came up with those steps, and it has worked for some others here.

    ----------------------------------------------------------
     
  3. Aussie Shel

    Aussie Shel Thread Starter

    Joined:
    Dec 26, 2007
    Messages:
    29
    Thank you for your quick reply & thank DoubleHelix for me!

    I'll try that now.

    Cheers
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,806
    First Name:
    Frank
    You're welcome. :)

    Let us know what the outcome is.

    -------------------------------------------------------
     
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