I have spent hours trying to get the updates to install. They download but that's as far as they go.
What I have done:
Disable ZoneAlarm & AVG
downloaded and installed Windows Installer 3.1 from
here: http://www.microsoft.com/downloads/d...DisplayLang=en
I was still having problems with updates installing so I did the following:
Step 1: Re-register the related Windows Update files:
================================
1. Click Start, Run, and input the following commands in the Run
textbox: (you can make this simpler by copy/pasting one line at a
time, then click OK after each one, then click Start, Run again and
repeat with the next command)
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
You will receive a message stating the process succeeded after you
input each command.
After that, visit the Windows Update site again. Is the issue
resolved?
No, even though each process succeeded.
I then renamed the corrupted files to see if that resolves the issue.
Step 2: Rename the temporary folders of Windows Update.
==================
This issue can occur if the temporary folders of Windows Update
have been corrupted. You can refer to these steps to rename these
folders. Be assured the folders will be created again when you visit
the Windows Update site again.
1. Click Start, Run, type: cmd and press Enter. Run the following
command in the opened window:
net stop wuauserv
2. Click Start, Run, type: %windir%\SoftwareDistribution and press
Enter to open the temporary folder of the Windows Update engine.
Then, rename the following two subfolders:
DataStore
Download
For example, rename DataStore to DataStore-old, and Download to
Download-old.
3. Click Start, Run, type: cmd and press Enter. Run the following
command in the opened window:
net start wuauserv
After I renamed the above folders I restarted the computer in
normal mode and visit the Windows Update site again. Is the issue
resolved?
No, download completes but will not install. The following is the error message I receive when I try to install.
The following updates were not installed:
Update for Microsoft Silverlight 1.0 (KB955305)
Security Update for Microsoft Works 8 (KB956483)
Security Update for Office 2003 (KB954478)
Security Update for Microsoft Office 2003 (KB953404)
Security Update for the 2007 Microsoft Office System (KB951944)
Security Update for the 2007 Microsoft Office System (KB954326)
Update for Outlook 2003 Junk E-mail Filter (KB956077)
Any help would be greatly appreciated.
What I have done:
Disable ZoneAlarm & AVG
downloaded and installed Windows Installer 3.1 from
here: http://www.microsoft.com/downloads/d...DisplayLang=en
I was still having problems with updates installing so I did the following:
Step 1: Re-register the related Windows Update files:
================================
1. Click Start, Run, and input the following commands in the Run
textbox: (you can make this simpler by copy/pasting one line at a
time, then click OK after each one, then click Start, Run again and
repeat with the next command)
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
You will receive a message stating the process succeeded after you
input each command.
After that, visit the Windows Update site again. Is the issue
resolved?
No, even though each process succeeded.
I then renamed the corrupted files to see if that resolves the issue.
Step 2: Rename the temporary folders of Windows Update.
==================
This issue can occur if the temporary folders of Windows Update
have been corrupted. You can refer to these steps to rename these
folders. Be assured the folders will be created again when you visit
the Windows Update site again.
1. Click Start, Run, type: cmd and press Enter. Run the following
command in the opened window:
net stop wuauserv
2. Click Start, Run, type: %windir%\SoftwareDistribution and press
Enter to open the temporary folder of the Windows Update engine.
Then, rename the following two subfolders:
DataStore
Download
For example, rename DataStore to DataStore-old, and Download to
Download-old.
3. Click Start, Run, type: cmd and press Enter. Run the following
command in the opened window:
net start wuauserv
After I renamed the above folders I restarted the computer in
normal mode and visit the Windows Update site again. Is the issue
resolved?
No, download completes but will not install. The following is the error message I receive when I try to install.
The following updates were not installed:
Update for Microsoft Silverlight 1.0 (KB955305)
Security Update for Microsoft Works 8 (KB956483)
Security Update for Office 2003 (KB954478)
Security Update for Microsoft Office 2003 (KB953404)
Security Update for the 2007 Microsoft Office System (KB951944)
Security Update for the 2007 Microsoft Office System (KB954326)
Update for Outlook 2003 Junk E-mail Filter (KB956077)
Any help would be greatly appreciated.