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Solved: Windows updates will not install

Discussion in 'Windows XP' started by BamaFan, Sep 23, 2008.

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  1. BamaFan

    BamaFan Thread Starter

    Joined:
    Sep 23, 2008
    Messages:
    3
    I have spent hours trying to get the updates to install. They download but that's as far as they go.

    What I have done:
    Disable ZoneAlarm & AVG

    downloaded and installed Windows Installer 3.1 from
    here: http://www.microsoft.com/downloads/d...DisplayLang=en

    I was still having problems with updates installing so I did the following:

    Step 1: Re-register the related Windows Update files:
    ================================
    1. Click Start, Run, and input the following commands in the Run
    textbox: (you can make this simpler by copy/pasting one line at a
    time, then click OK after each one, then click Start, Run again and
    repeat with the next command)
    regsvr32 wuapi.dll
    regsvr32 wuaueng.dll
    regsvr32 atl.dll
    regsvr32 wucltui.dll
    regsvr32 wups.dll
    regsvr32 wuaueng1.dll
    regsvr32 wucltui.dll
    regsvr32 wups.dll
    regsvr32 wuweb.dll
    regsvr32 wups2.dll
    regsvr32 msxml.dll
    regsvr32 msxml3.dll
    regsvr32 msxml2.dll
    regsvr32 qmgr.dll
    regsvr32 qmgrprxy.dll
    You will receive a message stating the process succeeded after you
    input each command.
    After that, visit the Windows Update site again. Is the issue
    resolved?
    No, even though each process succeeded.

    I then renamed the corrupted files to see if that resolves the issue.
    Step 2: Rename the temporary folders of Windows Update.
    ==================
    This issue can occur if the temporary folders of Windows Update
    have been corrupted. You can refer to these steps to rename these
    folders. Be assured the folders will be created again when you visit
    the Windows Update site again.
    1. Click Start, Run, type: cmd and press Enter. Run the following
    command in the opened window:
    net stop wuauserv
    2. Click Start, Run, type: %windir%\SoftwareDistribution and press
    Enter to open the temporary folder of the Windows Update engine.
    Then, rename the following two subfolders:
    DataStore
    Download
    For example, rename DataStore to DataStore-old, and Download to
    Download-old.
    3. Click Start, Run, type: cmd and press Enter. Run the following
    command in the opened window:
    net start wuauserv
    After I renamed the above folders I restarted the computer in
    normal mode and visit the Windows Update site again. Is the issue
    resolved?
    No, download completes but will not install. The following is the error message I receive when I try to install.

    The following updates were not installed:
    Update for Microsoft Silverlight 1.0 (KB955305)
    Security Update for Microsoft Works 8 (KB956483)
    Security Update for Office 2003 (KB954478)
    Security Update for Microsoft Office 2003 (KB953404)
    Security Update for the 2007 Microsoft Office System (KB951944)
    Security Update for the 2007 Microsoft Office System (KB954326)
    Update for Outlook 2003 Junk E-mail Filter (KB956077)

    Any help would be greatly appreciated.
     
  2. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Do Windows Updates themselves install?
    This is a problem I have seen many times and many solutions, none of which ever solved the problems. My advice to you is that you can go to Microsoft.com and download these updates or the most recent Service Pack for Office as I have found on systems that did not have the service packs this can happen and sometimes that is the cure but unfortunately not all the time.
     
  3. ich

    ich

    Joined:
    Aug 11, 1999
    Messages:
    403
    I've had similar issues on a bunch of systems. It looks like you've found the right steps to fix it, but maybe you overlooked something or missed one of the files to re-register.
    I've got a script on my server you can try HERE

    It actually sounds to me like corrupted WU Temp folders, but you say you've tried that. In any case, the script file on my server (regwinupd.bat) will re-register all WU components, then purge and recreate the WU temp files.

    Good luck!
     
  4. thebrownone

    thebrownone

    Joined:
    Sep 23, 2008
    Messages:
    14
    Try running the .bat file I have attached. I have come across multiple problems that have caused Windows Updates to fail and merged most of the fixes into this file. You will need to re-install Microsoft Update after running this if you do use that, but should fix this up for you.
     

    Attached Files:

  5. BamaFan

    BamaFan Thread Starter

    Joined:
    Sep 23, 2008
    Messages:
    3
    Rich-M
    Do Windows Updates themselves install?
    No. They download but will not install.
    ==================================
    ich
    I tried the script but got the following error:
    KB935448 Setup Error
    Setup has detected that the Service Pack version of this system is newer than the update you are applying.

    There is no need to install this update.
    ====================================
    thebrownone
    I ran the .bat file & re-installed Microsoft Update and again got the following:
    The following updates were not installed:
    Update for Microsoft Silverlight 1.0 (KB955305)
    Security Update for Microsoft Works 8 (KB956483)
    Security Update for Office 2003 (KB954478)
    Security Update for Microsoft Office 2003 (KB953404)
    Security Update for the 2007 Microsoft Office System (KB951944)
    Security Update for the 2007 Microsoft Office System (KB954326)
    Update for Outlook 2003 Junk E-mail Filter (KB956077)
    =======================================

    Any other suggestions?
    Thanks.
     
  6. Claymore

    Claymore

    Joined:
    May 20, 2005
    Messages:
    2,548
    Not a fix, but a workaround, and a check if the problem is with the installer...
    Go to the Windows Catalog website:
    http://catalog.update.microsoft.com/v7/site/DownloadInformation.aspx

    Type the update KB number in the search box, e.g. KB954478

    After the search completes, click the Add button
    Repeat for other items.
    Click the 'View basket' link.
    Click the Download button.
    Click the Browse button and choose a download folder.
    Click the Continue button.

    Install from the downloaded file(s).
     
  7. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    Ok which Windows Updates won't install? You are only showing Ms Office and Works updates that won't install.
     
  8. BamaFan

    BamaFan Thread Starter

    Joined:
    Sep 23, 2008
    Messages:
    3
    Claymore, your workaround worked, all have been installed.

    Rich-M, the Office and Works updates were the only updates MS said I needed.

    Many, many thanks to all of you that took time to reply. You have no idea how much I appreciate it. You can mark this problem "solved"!

    Have a great week.
     
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