Solved: Windows updates will not install

I have spent hours trying to get the updates to install. They download but that's as far as they go.

What I have done:
Disable ZoneAlarm & AVG

downloaded and installed Windows Installer 3.1 from
here: http://www.microsoft.com/downloads/d...DisplayLang=en

I was still having problems with updates installing so I did the following:

Step 1: Re-register the related Windows Update files:
================================
1. Click Start, Run, and input the following commands in the Run
textbox: (you can make this simpler by copy/pasting one line at a
time, then click OK after each one, then click Start, Run again and
repeat with the next command)
regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 atl.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wuweb.dll
regsvr32 wups2.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml2.dll
regsvr32 qmgr.dll
regsvr32 qmgrprxy.dll
You will receive a message stating the process succeeded after you
input each command.
After that, visit the Windows Update site again. Is the issue
resolved?
No, even though each process succeeded.

I then renamed the corrupted files to see if that resolves the issue.
Step 2: Rename the temporary folders of Windows Update.
==================
This issue can occur if the temporary folders of Windows Update
have been corrupted. You can refer to these steps to rename these
folders. Be assured the folders will be created again when you visit
the Windows Update site again.
1. Click Start, Run, type: cmd and press Enter. Run the following
command in the opened window:
net stop wuauserv
2. Click Start, Run, type: %windir%\SoftwareDistribution and press
Enter to open the temporary folder of the Windows Update engine.
Then, rename the following two subfolders:
DataStore
Download
For example, rename DataStore to DataStore-old, and Download to
Download-old.
3. Click Start, Run, type: cmd and press Enter. Run the following
command in the opened window:
net start wuauserv
After I renamed the above folders I restarted the computer in
normal mode and visit the Windows Update site again. Is the issue
resolved?
No, download completes but will not install. The following is the error message I receive when I try to install.

The following updates were not installed:
Update for Microsoft Silverlight 1.0 (KB955305)
Security Update for Microsoft Works 8 (KB956483)
Security Update for Office 2003 (KB954478)
Security Update for Microsoft Office 2003 (KB953404)
Security Update for the 2007 Microsoft Office System (KB951944)
Security Update for the 2007 Microsoft Office System (KB954326)
Update for Outlook 2003 Junk E-mail Filter (KB956077)

Any help would be greatly appreciated.

 

Do Windows Updates themselves install?
This is a problem I have seen many times and many solutions, none of which ever solved the problems. My advice to you is that you can go to Microsoft.com and download these updates or the most recent Service Pack for Office as I have found on systems that did not have the service packs this can happen and sometimes that is the cure but unfortunately not all the time.

 

I've had similar issues on a bunch of systems. It looks like you've found the right steps to fix it, but maybe you overlooked something or missed one of the files to re-register.
I've got a script on my server you can try HERE

It actually sounds to me like corrupted WU Temp folders, but you say you've tried that. In any case, the script file on my server (regwinupd.bat) will re-register all WU components, then purge and recreate the WU temp files.

Good luck!

 

Try running the .bat file I have attached. I have come across multiple problems that have caused Windows Updates to fail and merged most of the fixes into this file. You will need to re-install Microsoft Update after running this if you do use that, but should fix this up for you.

 

Rich-M
Do Windows Updates themselves install?
No. They download but will not install.
==================================
ich
I tried the script but got the following error:
KB935448 Setup Error
Setup has detected that the Service Pack version of this system is newer than the update you are applying.

There is no need to install this update.
====================================
thebrownone
I ran the .bat file & re-installed Microsoft Update and again got the following:
The following updates were not installed:
Update for Microsoft Silverlight 1.0 (KB955305)
Security Update for Microsoft Works 8 (KB956483)
Security Update for Office 2003 (KB954478)
Security Update for Microsoft Office 2003 (KB953404)
Security Update for the 2007 Microsoft Office System (KB951944)
Security Update for the 2007 Microsoft Office System (KB954326)
Update for Outlook 2003 Junk E-mail Filter (KB956077)
=======================================

Any other suggestions?
Thanks.

 

Not a fix, but a workaround, and a check if the problem is with the installer...
Go to the Windows Catalog website:
http://catalog.update.microsoft.com/v7/site/DownloadInformation.aspx

Type the update KB number in the search box, e.g. KB954478

After the search completes, click the Add button
Repeat for other items.
Click the 'View basket' link.
Click the Download button.
Click the Browse button and choose a download folder.
Click the Continue button.

Install from the downloaded file(s).

 

Ok which Windows Updates won't install? You are only showing Ms Office and Works updates that won't install.

 

Claymore, your workaround worked, all have been installed.

Rich-M, the Office and Works updates were the only updates MS said I needed.

Many, many thanks to all of you that took time to reply. You have no idea how much I appreciate it. You can mark this problem "solved"!

Have a great week.