Solved: Windows updates

[pjstaley]

Windows Vista Home Edition

I am getting notifications that I have updates available, but when I click on the icon in the system tray to get updates, I get an error message stating:
"The page failed to load"
Please advise.
Thank you.

 

[Cheeseball81]

Have you tried going directly to the MS site and getting them there?

 

[pjstaley]

I tried doing that, and all I get are instructions on how to go to my Start button/Windows Update, which leaves me right back at square one.

 

[Cheeseball81]

Has this system been rebooted at all? or shut down? or is it left on all the time?

 

[pjstaley]

Yes, I do reboot it with the reset button just about every time I use it because the video drivers take forever to load when it comes out of sleep mode. The leave it on/turn it off controversy is inconclusive to my knowledge. So, yes, I do leave it on most of the time.

 

[Cheeseball81]

Does it also happen when you go through Control Panel?

 

[pjstaley]

yes

 

[Phantom010]

Try refreshing your DNS resolver cache by following these steps:

Press the Windows key + R to open a Run box. Type in CMD

In the Command Prompt, type: ipconfig /flushdns

Reboot.

 

[Phantom010]

If no luck, you might have a DNS hijacker or other malware blocking Windows Updates.

Please click here to download and install version 2.0.2 of the HijackThis Installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

 

[Jack Hackett]

Is your OS up to date with the latest service pack?
I ask as, .. quote "Support for Windows Vista without any service packs ended April 13th, 2010, and it is no longer able to get security updates."
LINK

If you have no service packs installed then you should do so.

 

[Phantom010]

Is your OS up to date with the latest service pack?
I ask as, .. quote "Support for Windows Vista without any service packs ended April 13th, 2010, and it is no longer able to get security updates."
LINK

If you have no service packs installed then you should do so.

Good point...

 

[Cheeseball81]

I'm gonna be gone for most of the day, so please follow Phantom's instructions. As well as Jack's.

 

[pjstaley]

Try refreshing your DNS resolver cache by following these steps:

Press the Windows key + R to open a Run box. Type in CMD

In the Command Prompt, type: ipconfig /flushdns

Reboot.

I got a message stating: The requested operation requires elevation

 

[pjstaley]

Is your OS up to date with the latest service pack?
I ask as, .. quote "Support for Windows Vista without any service packs ended April 13th, 2010, and it is no longer able to get security updates."
LINK

If you have no service packs installed then you should do so.

Which brings me right back to square one. I get the message "Page failed to load". If there is a place where i can download the service pack directly, I would be more than happy to do so.

 

[pjstaley]

If no luck, you might have a DNS hijacker or other malware blocking Windows Updates.

Please click here to download and install version 2.0.2 of the HijackThis Installer.

Run it and select Do a system scan and save a logfile.

The log will be saved in Notepad. Copy and paste the log in your next post.

Do not fix anything

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:55:27 AM, on 5/5/2010
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal

Running processes:
C:\Program Files\Norton AntiVirus\Engine\17.6.0.32\ccSvcHst.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Program Files\Qwest Personal Digital Vault\QwestPersonalDigitalVault.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Windows\System32\mobsync.exe
C:\Program Files\UltraMon\UltraMon.exe
C:\Program Files\UltraMon\UltraMonTaskbar.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\UltraMon\UltraMonUiAcc.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qwest.live.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Qwest
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: ToolbarURLSearchHook Class - {CA3EB689-8F09-4026-AA10-B9534C691CE0} - C:\Program Files\Search Toolbar\tbhelper.dll
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\17.6.0.32\IPSBHO.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: TBSB05974 - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Search Toolbar\tbcore3.dll
O3 - Toolbar: Search Toolbar - {0C8413C1-FAD1-446C-8584-BE50576F863E} - C:\Program Files\Search Toolbar\tbcore3.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [Windows Mobile Device Center] %windir%\WindowsMobile\wmdc.exe
O4 - HKLM\..\Run: [Qwest Personal Digital Vault] "C:\Program Files\Qwest Personal Digital Vault\QwestPersonalDigitalVault.exe" /m
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background (User 'Default user')
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: UltraMon.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\17.6.0.32\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\SupportSoft\bin\ssrc.exe
O23 - Service: Stardock WindowBlinds (WindowBlinds) - Stardock Corporation - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\VistaSrv.exe

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