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Solved: Windows Vista won't install Windows Update

Discussion in 'Windows Vista' started by wolfgang1, May 20, 2012.

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  1. wolfgang1

    wolfgang1 Thread Starter

    Joined:
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    The Vista on my machine has stopped allowing updates. I had the automatic update on but have also tried to manually install them to no avail. After I try to update, I receive these error messages. Code 641 and Code 80070641. Any help is appreciated.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
    Processor Count: 4
    RAM: 6132 Mb
    Graphics Card: Intel(R) G33/G31 Express Chipset Family, 320 Mb
    Hard Drives: C: Total - 608375 MB, Free - 453904 MB; D: Total - 2047 MB, Free - 0 MB;
    Motherboard: Dell Inc., 0FM586
    Antivirus: System Shield, Updated and Enabled
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

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  3. wolfgang1

    wolfgang1 Thread Starter

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    Thanks Blues, I had already went to the link you pasted before.... I tried the fix it tool and it didn't work. I was afraid to mess around with the registry. I was hoping (praying) for a simpler fix. I have also read something about the iolo system shield that I am running may be the problem. I'm going to read your link very carefully once again. Thanks.
     
  4. blues_harp28

    blues_harp28 Trusted Advisor

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  5. wolfgang1

    wolfgang1 Thread Starter

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    Thanks Blue but I already tried the auto fix tool and it didn't work. You can go to different places and ask 100 people and they will disagree about an A/V program....when I was shopping around for one I couldn't find one that was really recommended. If one was it was a halfhearted recommendation.
     
  6. blues_harp28

    blues_harp28 Trusted Advisor

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    You said that the iolo system shield may be a problem - is that no longer the case?
    I'd run system files checker.
    Start > Search Box > Type
    cmd
    Run as administrator.
    You might be asked for the administrator password.

    Type the following.
    sfc /scannow

    Press Enter.

    I am not a Vista user but this log may help us.
    C:\Windows\Logs\CBS\CheckSUR.persist.log
    If you can find it and post it here.
     
  7. wolfgang1

    wolfgang1 Thread Starter

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    Blue I did a backup in the Registry, saved to my desktop and completed the restore point. I tried the auto fix again but it didn't work. Can I save the instructions to manual edit the registry on notepad and follow the instructions from there or do I need to print them out and do it. My printer is out of ink so I would like to follow the notepad route if I can.
     
  8. blues_harp28

    blues_harp28 Trusted Advisor

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    Strange that the auto fix did not work.
    You should be able to save to notepad, because you will be working in the command prompt window.
    But I would try all other options first - as the Windows article said, one mistake in where you put the
    Ren %systemroot%system32\catroot2*.bak etc etc could cause serious problems.

    Try SFC mentioned above and I will find other possible solutions.

    Any luck finding - C:\Windows\Logs\CBS\CheckSUR.persist.log
     
  9. blues_harp28

    blues_harp28 Trusted Advisor

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    Have you scanned for Malware - with programs like Malwarebytes and Superantispyware?
     
  10. wolfgang1

    wolfgang1 Thread Starter

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    Blues I ran Malwarebytes and it found a few things yesterday. I removed what it found but still the updates don't work. I ran the cmd like you recommended. It says Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files but was unable to fix some of th
    em.
    Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
    C:\Windows\Logs\CBS\CBS.log

    C:\Windows\system32>

    Do I use search to find those files?
     
  11. wolfgang1

    wolfgang1 Thread Starter

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    I have to go out for a short while. If post anything else it will be and hour or so before I respond. Thanks for all you time and patience Blues.
     
  12. blues_harp28

    blues_harp28 Trusted Advisor

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    First post the log from Malwarebytes - checking what it found may mean, you need to run other malware scans.
    If that is the case - I would need to pass you over to one of our Malware Experts.

    Start Malwarebytes again.
    Click on the Logs Tab.
    Highlight the scan log entry.
    Click - Open.
    The scan log will appear in Notepad.
    Copy and paste it in your next post.

    ----

    Download - SuperAntiSpyware to your desktop.
    Download the Free version
    Once it is downloaded to your desktop.
    Close all open browser windows.

    SuperAntiSpyware

    SuperAntiSpyware
    Click on the install icon - allow it to update during the install process.
    Select the Quick Scan option.
    Click Scan your Computer.
    Any infections or problems will be highlighted in red.
    After the scan is finished.
    Click Continue.
    Check that everything is listed.
    Click Remove Threats.
    Click OK - then click Finish
    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start SuperAntiSpyware again.
    Click View Scan Logs.
    Highlight the scan log entry.
    Click - View Selected Log.
    The scan log will appear in Notepad.
    Copy and paste in your next post.
     
  13. wolfgang1

    wolfgang1 Thread Starter

    Joined:
    Apr 16, 2003
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    Malwarebytes Anti-Malware 1.61.0.1400
    www.malwarebytes.org

    Database version: v2012.05.23.01

    Windows Vista Service Pack 2 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Steve :: STEVE-PC [administrator]

    5/23/2012 11:49:17 AM
    mbam-log-2012-05-23 (11-56-10).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 203597
    Time elapsed: 5 minute(s), 13 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 4
    HKCR\Interface\{66666666-6666-6666-6666-660066226658} (Adware.GamePlayLab) -> No action taken.
    HKCR\TypeLib\{44444444-4444-4444-4444-440044224458} (Adware.GamePlayLab) -> No action taken.
    HKLM\SOFTWARE\Google\Chrome\Extensions\mpfapcdfbbledbojijcbcclmlieaoogk (PUP.GamesPlayLab) -> No action taken.
    HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\mpfapcdfbbledbojijcbcclmlieaoogk (PUP.GamesPlayLab) -> No action taken.

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    (end)
     
  14. wolfgang1

    wolfgang1 Thread Starter

    Joined:
    Apr 16, 2003
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    SUPERAntiSpyware Scan Log
    http://www.superantispyware.com

    Generated 05/23/2012 at 12:07 PM

    Application Version : 5.0.1150

    Core Rules Database Version : 8636
    Trace Rules Database Version: 6448

    Scan type : Quick Scan
    Total Scan Time : 00:02:55

    Operating System Information
    Windows Vista Home Premium 64-bit, Service Pack 2 (Build 6.00.6002)
    UAC On - Limited User

    Memory items scanned : 477
    Memory threats detected : 0
    Registry items scanned : 53330
    Registry threats detected : 0
    File items scanned : 10041
    File threats detected : 6

    Adware.Tracking Cookie
    .serving-sys.com [ C:\USERS\STEVE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\7PBTZ3EU.DEFAULT\COOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\STEVE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\7PBTZ3EU.DEFAULT\COOKIES.SQLITE ]
    accounts.google.com [ C:\USERS\STEVE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\7PBTZ3EU.DEFAULT\COOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\STEVE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\7PBTZ3EU.DEFAULT\COOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\STEVE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\7PBTZ3EU.DEFAULT\COOKIES.SQLITE ]
    .serving-sys.com [ C:\USERS\STEVE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\7PBTZ3EU.DEFAULT\COOKIES.SQLITE ]
     
  15. wolfgang1

    wolfgang1 Thread Starter

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    I ran the Malwarebytes again and removed the 4 entries it found.
     
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