1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Windows Wireless Service cant start (Vista)

Discussion in 'Networking' started by jodaboda, Sep 27, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    I had a couple viruses, removed them with a few different software applications. But not before my wireless internet connection had stopped. See the sequence in the attachment for the messages I'm getting.

    [​IMG]

    Windows says "identifying the problem", then "the Windows Wireless Service is not running on this computer", then when I click "Start Windows Wireless Service" it says "Windows cannot resolve the problem".

    I've tried starting the service (Wlan Autoconfig), but i get "error 1068: the dependency service or group failed to start".

    I've seen the question asked before in other forums, but with no answer. The OP ended up doing a format/reinstall, which I'd rather not do.

    Wired connection still works. I've tried two different wireless adapters, both with new and old drivers-- no good.
     

    Attached Files:

  2. Shaldares

    Shaldares

    Joined:
    Sep 26, 2007
    Messages:
    126
    Have you tried connecting to your router through ethernet or another laptop at all? what kind of router do you have?
     
  3. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    It's a linksys router. I'm connected to it via ethernet cable currently. The router is fine, as are the two wireless adapters. I can connect the USB wireless adapter to a laptop and connect to the router just fine.
     
  4. Shaldares

    Shaldares

    Joined:
    Sep 26, 2007
    Messages:
    126
    Are you able to get on when you're connected through ethernet? If not, can you repair the connection through network connections?
     
  5. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    I am currently connected via ethernet port on the Linksys, and am able to connect to the internet (I'm on the "problem" computer right now). It's just the wireless that doesn't work, presumably because Windows Wireless Service won't start (apparently because its dependency service or group won't start.)
     
  6. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    [​IMG]
     

    Attached Files:

  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    TCP/IP stack repair options for use with Windows Vista.

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

    Reboot the machine.
     
  8. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    I did all three then restarted. Problem persists. I wasn't supposed to restart between each default reset, I assume.
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Nope, one restart will do.

    Did you look at the dependencies for WZC and track down which one is preventing it from starting? Did you then look at those to see why they couldn't start? There may be entries in the System Event Log for the failing service.
     
  10. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    Extensible Authentication Protocol... started
    CNG key isolation... started
    Remote procedure call... started
    DCOM server process launcher... started

    i guess the dependencies are all starting fine.

    I don't know how to use the SEL, but I played with it and it seems the last log of any kind for Wlan Autoconfig was from 7 days ago (the day it stopped working). How should I go about looking for a failing service in SEL?
     
  11. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    i don't know about the "Native WiFi Filter" or the "NDIS Usermode I/O Protocol" components. I don't know what they are, where they are, or how to check to see if they work.
     
  12. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    If all the dependencies are starting, did you look at WZC's startup mode in Services? It should be set to automatic.
     
  13. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    i don't think there is a WZC since it's Vista. I have Wlan Autoconfig and Wired Autoconfig, which are set to Automatic. But it isn't starting automatically or manually (when I click "start").
     
  14. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,409
    Right Vista, I have to re-adjust my thinking. :)
     
  15. jodaboda

    jodaboda Thread Starter

    Joined:
    Sep 27, 2007
    Messages:
    23
    um... thinking adjusted yet?
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/630190