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Solved: Windows XP cannot Shutdown...

Discussion in 'Windows XP' started by hoogoo, Nov 23, 2011.

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  1. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    Okay, the problem I am facing right now is I cannot shutdown my HP Pavilion dv5000 (4 years old).

    It shutdown very fast and smoothly in SAFEMODE but froze at "Windows is shutting down" for more than 13 hrs. I have tried START>RUN>MSCONFIG> DISABLE ALL under START UP tab with no success. Any suggestion? Also, I believed I have the same or similar problem with Cangri76.
     
  2. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 2:44:37 AM, on 11/23/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\WTouch\WTouchService.exe
    C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    C:\Program Files\WTouch\WTouchUser.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\AVAST Software\Avast\avastUI.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fsgk32st.exe
    C:\Program Files\Cbeyond Secure Desktop\Common\FSMA32.EXE
    C:\Program Files\Cbeyond Secure Desktop\Common\FSHDLL32.EXE
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Pen_Tablet.exe
    C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
    C:\WINDOWS\system32\Pen_Tablet.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Cbeyond Secure Desktop\FWES\Program\fsdfwd.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\FSGK32.EXE
    C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fssm32.exe
    C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fsav32.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT2786678
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R3 - URLSearchHook: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\prxtbuTor.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
    O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
    O2 - BHO: uTorrentBar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\prxtbuTor.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: ShopAtHomeIEHelper - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
    O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\PageRage\YontooIEClient.dll
    O3 - Toolbar: ShopAtHome Toolbar - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
    O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
    O3 - Toolbar: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\prxtbuTor.dll
    O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
    O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - Unknown owner - C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fsgk32st.exe
    O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Cbeyond Secure Desktop\FWES\Program\fsdfwd.exe
    O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Cbeyond Secure Desktop\Common\FSMA32.EXE
    O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Cbeyond Secure Desktop\ORSP Client\fsorsp.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
    O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

    --
    End of file - 8456 bytes
     
  3. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,834
    Hi and welcome.
    You have Avast Anti-Virus and Cbeyond Secure Desktop\Anti-Virus installed, which will not help.
    And PC Tools\sMonitor\StartManSvc.exe - their Start up monitor.

    Wait for a Trusted Advisor to check your Hjt log.
    If they miss it - I will allert them to your post.
     
  4. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    Thanks, I tried to remove Avast and cBeyond but my Add/Remove program is not responding.
     
  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,834
    While waiting for a Hjt log expert.
    Post the Uninstall Log from the Hjt log.
    Start HijackThis.
    At the bottom right hand corner>Under Others stuff.
    Click on Config.
    Then Misc Tools.
    Then Uninstall Manager.
    Save List>paste the list in your next post.

    Also..
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links
     
  6. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    µTorrent
    7-Zip 9.20
    ACDSee 10 Photo Manager
    Adobe AIR
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader 9.4.4
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    Bamboo
    Broadcom 802.11 Wireless LAN Adapter
    Cbeyond Secure Desktop
    Conexant AC-Link Audio
    Driver Magician 3.49
    Final Fantasy XI Theme Installer
    F-Secure PSC Prerequisites
    fsonline 1.0.1.5
    Google Chrome
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    iTunes
    Java(TM) 6 Update 20
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Office Access MUI (English) 2010 (Beta)
    Microsoft Office Access Setup Metadata MUI (English) 2010 (Beta)
    Microsoft Office Excel MUI (English) 2010 (Beta)
    Microsoft Office Groove MUI (English) 2010 (Beta)
    Microsoft Office InfoPath MUI (English) 2010 (Beta)
    Microsoft Office Mondo 2010
    Microsoft Office Mondo 2010 (Beta)
    Microsoft Office MondoOnly MUI (English) 2010 (Beta)
    Microsoft Office OneNote MUI (English) 2010 (Beta)
    Microsoft Office Outlook MUI (English) 2010 (Beta)
    Microsoft Office PowerPoint MUI (English) 2010 (Beta)
    Microsoft Office Project MUI (English) 2010 (Beta)
    Microsoft Office Proof (English) 2010 (Beta)
    Microsoft Office Proof (French) 2010 (Beta)
    Microsoft Office Proof (Spanish) 2010 (Beta)
    Microsoft Office Proofing (English) 2010 (Beta)
    Microsoft Office Publisher MUI (English) 2010 (Beta)
    Microsoft Office Shared MUI (English) 2010 (Beta)
    Microsoft Office Shared Setup Metadata MUI (English) 2010 (Beta)
    Microsoft Office SharePoint Designer MUI (English) 2010 (Beta)
    Microsoft Office Visio MUI (English) 2010 (Beta)
    Microsoft Office Word MUI (English) 2010 (Beta)
    Microsoft Silverlight
    Microsoft Silverlight
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Mozilla Firefox 7.0.1 (x86 en-US)
    MSN
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    PC Tools Registry Mechanic 11.0
    Ragnarok Online
    Safari
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476490)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2503665)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB2535512)
    Security Update for Windows XP (KB2536276)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB971961)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981349)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    ShopAtHome SelectRebates
    Soft Data Fax Modem with SmartCP
    Synaptics Pointing Device Driver
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 7 (KB980182)
    Update for Windows Internet Explorer 8 (KB2447568)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    uTorrentBar Toolbar
    Windows Internet Explorer 8
    Windows Rights Management Client Backwards Compatibility SP2
    Windows Rights Management Client Backwards Compatibility SP2
    Windows Rights Management Client with Service Pack 2
    Windows Rights Management Client with Service Pack 2
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,834
    Check and post
    TSG System Information Utility - found here.
    http://library.techguy.org/wiki/TSG_Valuable_links

    DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
    Not many members online at the moment - they will return.
     
  8. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    Thanks blues,

    After couple of searches, I did trampled with MSCONFIG and REGEDIT in attempt to make it run faster. Right now, it run pretty fast (compare to before). What I noticed right now is the "running" blinking light start flashing time to time but still won't shut down. Before this, the light won't even blink. Anyway... I will be polite and patient as much as it takes :) Thanks guys.
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,927
    First Name:
    Frank
    Depending on how long you've been using PC Tools Registry Mechanic 11.0 and what you've allowed it to "fix" or "clean", it's possibly damaged Windows and broken some programs.

    ------------------------------------------------------------

    Your computer appears to be infested with malware, spyware, etc., so that needs to be dealt with.

    Download and SAVE the free version of

    Malwarebytes Anti-Malware 1.51.2.1300

    SUPERAntiSpyware 5.0.0.1136

    then close all open windows first, then install them, then restart the computer.

    Make sure to update their definition files during the install process.

    After that's done, do the following carefully and completely, and don't use your computer while the scans are in progress.

    Start Malwarebytes Anti-Malware.

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections or problems are found during the scan, the number of them will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that EVERYTHING is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    Start SUPERAntiSpyware.

    Select the "Quick Scan" option, then click "Scan your Computer".

    If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

    When the scan is finished and the scan summary window appears, click "Continue".

    Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

    Click "OK - Finish".

    If you're prompted to restart to finish the removal process, do so.

    Start SUPERAntiSpyware again.

    Click "View Scan Logs".

    Highlight the scan log entry, then click "View Selected Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ------------------------------------------------------------
     
  10. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    BLUE: From what Blue said earlier that Avast and cBeyond is useless, then what A/V should I use?

    FLAVALLEE: I'll do that and see what's the out come. Thanks for the reply. :)
     
  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,834
    My point was that running two Anti-virus programs together will cause problems, as they try to protect your system.
    You only need on Anti-virus program - Cbeyond, I have never heard of.
    Avast has been around for years and I in fact use it.
     
  12. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    According to MalwareByte's result, it is indeed infected with trojan. The problem is, in order to successfully remove the threat, I have to restart it, which I can't
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,834
    flavallee asked to see the MalwareBytes log.
    Can you post it?

    Try Task Manager - Ctrl-Alt-Delete - Click on shutdown in top bar and then Restart.
     
  14. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    Can I run MalwareByte in SAFEMODE? will that give the same result ?
     
  15. hoogoo

    hoogoo Thread Starter

    Joined:
    Nov 23, 2011
    Messages:
    18
    Malwarebytes' Anti-Malware 1.51.2.1300
    www.malwarebytes.org

    Database version: 8226

    Windows 5.1.2600 Service Pack 3 (Safe Mode)
    Internet Explorer 8.0.6001.18702

    11/23/2011 3:49:51 PM
    mbam-log-2011-11-23 (15-49-51).txt

    Scan type: Quick scan
    Objects scanned: 182324
    Time elapsed: 7 minute(s), 0 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\WINDOWS\Temp\0.540817461032548.exe (Exploit.Drop.2) -> Quarantined and deleted successfully.
     
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