Solved: Windows XP cannot Shutdown...

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hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
Okay, the problem I am facing right now is I cannot shutdown my HP Pavilion dv5000 (4 years old).

It shutdown very fast and smoothly in SAFEMODE but froze at "Windows is shutting down" for more than 13 hrs. I have tried START>RUN>MSCONFIG> DISABLE ALL under START UP tab with no success. Any suggestion? Also, I believed I have the same or similar problem with Cangri76.
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:44:37 AM, on 11/23/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WTouch\WTouchService.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\WTouch\WTouchUser.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fsgk32st.exe
C:\Program Files\Cbeyond Secure Desktop\Common\FSMA32.EXE
C:\Program Files\Cbeyond Secure Desktop\Common\FSHDLL32.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Cbeyond Secure Desktop\FWES\Program\fsdfwd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\FSGK32.EXE
C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fssm32.exe
C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fsav32.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com?SearchSource=10&ctid=CT2786678
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - URLSearchHook: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\prxtbuTor.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~3\Office14\GROOVEEX.DLL
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~3\Office14\URLREDIR.DLL
O2 - BHO: uTorrentBar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\prxtbuTor.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: ShopAtHomeIEHelper - {E8DAAA30-6CAA-4b58-9603-8E54238219E2} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
O2 - BHO: Yontoo Layers - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\PageRage\YontooIEClient.dll
O3 - Toolbar: ShopAtHome Toolbar - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: uTorrentBar Toolbar - {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files\uTorrentBar\prxtbuTor.dll
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~3\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - Unknown owner - C:\Program Files\Cbeyond Secure Desktop\Anti-Virus\fsgk32st.exe
O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Cbeyond Secure Desktop\FWES\Program\fsdfwd.exe
O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Cbeyond Secure Desktop\Common\FSMA32.EXE
O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Cbeyond Secure Desktop\ORSP Client\fsorsp.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

--
End of file - 8456 bytes
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,449
Hi and welcome.
You have Avast Anti-Virus and Cbeyond Secure Desktop\Anti-Virus installed, which will not help.
And PC Tools\sMonitor\StartManSvc.exe - their Start up monitor.

Wait for a Trusted Advisor to check your Hjt log.
If they miss it - I will allert them to your post.
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
Thanks, I tried to remove Avast and cBeyond but my Add/Remove program is not responding.
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,449
While waiting for a Hjt log expert.
Post the Uninstall Log from the Hjt log.
Start HijackThis.
At the bottom right hand corner>Under Others stuff.
Click on Config.
Then Misc Tools.
Then Uninstall Manager.
Save List>paste the list in your next post.

Also..
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
µTorrent
7-Zip 9.20
ACDSee 10 Photo Manager
Adobe AIR
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 9.4.4
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Bamboo
Broadcom 802.11 Wireless LAN Adapter
Cbeyond Secure Desktop
Conexant AC-Link Audio
Driver Magician 3.49
Final Fantasy XI Theme Installer
F-Secure PSC Prerequisites
fsonline 1.0.1.5
Google Chrome
Google Update Helper
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
iTunes
Java(TM) 6 Update 20
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Office Access MUI (English) 2010 (Beta)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Beta)
Microsoft Office Excel MUI (English) 2010 (Beta)
Microsoft Office Groove MUI (English) 2010 (Beta)
Microsoft Office InfoPath MUI (English) 2010 (Beta)
Microsoft Office Mondo 2010
Microsoft Office Mondo 2010 (Beta)
Microsoft Office MondoOnly MUI (English) 2010 (Beta)
Microsoft Office OneNote MUI (English) 2010 (Beta)
Microsoft Office Outlook MUI (English) 2010 (Beta)
Microsoft Office PowerPoint MUI (English) 2010 (Beta)
Microsoft Office Project MUI (English) 2010 (Beta)
Microsoft Office Proof (English) 2010 (Beta)
Microsoft Office Proof (French) 2010 (Beta)
Microsoft Office Proof (Spanish) 2010 (Beta)
Microsoft Office Proofing (English) 2010 (Beta)
Microsoft Office Publisher MUI (English) 2010 (Beta)
Microsoft Office Shared MUI (English) 2010 (Beta)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Beta)
Microsoft Office SharePoint Designer MUI (English) 2010 (Beta)
Microsoft Office Visio MUI (English) 2010 (Beta)
Microsoft Office Word MUI (English) 2010 (Beta)
Microsoft Silverlight
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox 7.0.1 (x86 en-US)
MSN
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
PC Tools Registry Mechanic 11.0
Ragnarok Online
Safari
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
ShopAtHome SelectRebates
Soft Data Fax Modem with SmartCP
Synaptics Pointing Device Driver
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB955759)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
uTorrentBar Toolbar
Windows Internet Explorer 8
Windows Rights Management Client Backwards Compatibility SP2
Windows Rights Management Client Backwards Compatibility SP2
Windows Rights Management Client with Service Pack 2
Windows Rights Management Client with Service Pack 2
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
Thanks blues,

After couple of searches, I did trampled with MSCONFIG and REGEDIT in attempt to make it run faster. Right now, it run pretty fast (compare to before). What I noticed right now is the "running" blinking light start flashing time to time but still won't shut down. Before this, the light won't even blink. Anyway... I will be polite and patient as much as it takes :) Thanks guys.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,300
Depending on how long you've been using PC Tools Registry Mechanic 11.0 and what you've allowed it to "fix" or "clean", it's possibly damaged Windows and broken some programs.

------------------------------------------------------------

Your computer appears to be infested with malware, spyware, etc., so that needs to be dealt with.

Download and SAVE the free version of

Malwarebytes Anti-Malware 1.51.2.1300

SUPERAntiSpyware 5.0.0.1136

then close all open windows first, then install them, then restart the computer.

Make sure to update their definition files during the install process.

After that's done, do the following carefully and completely, and don't use your computer while the scans are in progress.

Start Malwarebytes Anti-Malware.

Click "Scanner(tab) - Perform quick scan - Scan".

If infections or problems are found during the scan, the number of them will be highlighted in red.

When the scan is finished, click "Show Results".

Make sure that EVERYTHING is selected, then click "Remove Selected".

If you're prompted to restart to finish the removal process, click "Yes".

Start Malwarebytes Anti-Malware again.

Click "Logs"(tab).

Highlight the scan log entry, then click "Open".

When the scan log appears in Notepad, copy-and-paste it here.

Start SUPERAntiSpyware.

Select the "Quick Scan" option, then click "Scan your Computer".

If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

When the scan is finished and the scan summary window appears, click "Continue".

Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

Click "OK - Finish".

If you're prompted to restart to finish the removal process, do so.

Start SUPERAntiSpyware again.

Click "View Scan Logs".

Highlight the scan log entry, then click "View Selected Log".

When the scan log appears in Notepad, copy-and-paste it here.

------------------------------------------------------------
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
BLUE: From what Blue said earlier that Avast and cBeyond is useless, then what A/V should I use?

FLAVALLEE: I'll do that and see what's the out come. Thanks for the reply. :)
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,449
BLUE: From what Blue said earlier that Avast and cBeyond is useless, then what A/V should I use?
My point was that running two Anti-virus programs together will cause problems, as they try to protect your system.
You only need on Anti-virus program - Cbeyond, I have never heard of.
Avast has been around for years and I in fact use it.
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
According to MalwareByte's result, it is indeed infected with trojan. The problem is, in order to successfully remove the threat, I have to restart it, which I can't
 

blues_harp28

Moderator
Joined
Jan 9, 2005
Messages
19,449
flavallee asked to see the MalwareBytes log.
Can you post it?

Try Task Manager - Ctrl-Alt-Delete - Click on shutdown in top bar and then Restart.
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
Can I run MalwareByte in SAFEMODE? will that give the same result ?
 

hoogoo

Thread Starter
Joined
Nov 23, 2011
Messages
18
Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8226

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

11/23/2011 3:49:51 PM
mbam-log-2011-11-23 (15-49-51).txt

Scan type: Quick scan
Objects scanned: 182324
Time elapsed: 7 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\Temp\0.540817461032548.exe (Exploit.Drop.2) -> Quarantined and deleted successfully.
 
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