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Solved: Windows XP Hanging.

Discussion in 'Windows XP' started by watergate528, Dec 28, 2012.

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  1. watergate528

    watergate528 Thread Starter

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    Hello........

    Have a DELL E521 Desktop that is running XP Home.
    Computer belongs to a lady friend.
    Recently she lost some emails from her Yahoo account & was able
    to get a hold of Yahoo & retrieve her emails.
    She said they talked her into some new type of anti-virus that she had to pay for.

    They claimed her Avast was no good. They tried to uninstall the Avast & install their anti-virus, which she can't remember the name of. Avast never did completely uninstall.

    After that failed deal, the computer ran slow & kept hanging up like 2 dogs in heat.
    They did remove their anti-virus & refund her money.
    I came in & was able to get most of it straightened out.

    What's happening is that when you Right click on a folder or icon & put the cursor on "Send To", you see the hourglass flash & the system hangs for about 30 seconds then the menu appears.
    When you double click on "My Computer", the page opens & the drive icons finally load after about 30 seconds or so.

    Same thing happens when clicking on "Camera & Scanners" in Control Panel.
    Watching task manager when this happens shows a 2% cpu movement in explorer.exe then it drops to 0 within a few seconds.
    I have scanned with Avast, Malwarebytes, Trojan Hunter, Emsisoft, Super Anti Spyware, Rkill, Spybot & a few others. No Trojans or root kits found.

    Have used CCleaner & dumped all Temp files.
    Ran scannow, never asked for the disk. Ran checkdisk, defragged, checked hard drive, system errors, event errors.
    Ran shell-ex program & shut down non-microsoft entries, no change.
    Also ran Security Task manager with no major threats noted.

    I did find that the HP web share icon on the desktop would hang the the system when you clicked on it.
    I deleted the HP Printer program through Revo & cleaned up the remaining bits.
    Again, no change.
    I have ran the computer in Safe Mode with no change.

    Removed all desktop icons, no change.
    Deleted all icons from "Send To" menu with no change.

    Computer is about 3 yrs. old.
    The computer has NEW memory, 1.5 gb. 80 gig hard drive. Plenty of free space.
    AMD Athlon™ 64 X2 dual-core processor. Chipset Nvidia GeForce 6150LE

    Running Avast 7.1, newest version out their.
    Zone Alarm PRO firewall. Anvir task manager.
    Internet is DSL with a wireless router connected to the modem that is no longer used for a laptop.
    Security updates are current.
    HP "wired" keyboard with Dell Premium mouse (wired).

    She did recently tell me that sometimes her keyboard will stop working & that she unplugs & plugs it back in to get it working. [​IMG]

    I am thinking something is corrupted seeing as how the 3 problems have a mouse click in common.
    I have googled this problem until my eyes hurt. [​IMG]
    Any ideas, thoughts or insight would be appreciated.
     
  2. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    first of all, I have edited the fonts, colors & sizes to make it more easily readable. The forum default is perfectly adequate, unless you want to highlight specific words or short phrases.

    Now on to your problem. That sounds like multiple antiviruses or parts of antiviruses still installed
    lets see what this shows us
    Download to Desktop: DDS by sUBs from one of the below locations

    http://download.bleepingcomputer.com/sUBs/dds.com
    http://download.bleepingcomputer.com/sUBs/dds.exe

    double click DDS to run it
    Make sure there is a check mark in DDS txt
    place a check mark in the attach.txt box and then press start

    Do not select any other options unless specifically told to

    When complete, DDS.txt will openand attach.txt will be minimized on your taskbar, click on it to open it

    Save both reports to your desktop.
    DDS.txt
    Attach.txt

    post the contents of both logs back here.
     
  3. watergate528

    watergate528 Thread Starter

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    Hope to have the info for you this afternoon. Thanks.
     
  4. watergate528

    watergate528 Thread Starter

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    Derek..............Here are the scans you requested.
     

    Attached Files:

  5. dvk01

    dvk01 Moderator Malware Specialist

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    First Name:
    Derek
    I can't see anything there and have no ideas. Sorry, probably the safest & quickest cure will be to format & reinstall
     
  6. watergate528

    watergate528 Thread Starter

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    Derek. That's the last thing I want to do. I do appreciate your input.
     
  7. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    You have tried most if not all, of what we might have suggested

    Open Task Manager.
    Click on Mem Usage - at the top.
    That should bring System Idle Process to the top of the list.
    Click on View [top toolbar] - Select Columns.
    Make sure that CPU Usage - Memory Usage - Peak Memory Usage are Ticked.
    Click Ok.
    Post a Screenshot of the above.
    http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    But as suggested by Derek - a re-install may be the best bet.
     
  8. watergate528

    watergate528 Thread Starter

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    Blues...........I will do that later today or tomorrow.
     
  9. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  10. watergate528

    watergate528 Thread Starter

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    :) Blues................... Hope you see something I don't.
     

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  11. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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    My suggestion was a shot in the dark - nothing of interest showing Task Manager.
    Sometimes the last thing that we want to do - is the easiest thing to do!
    I'd re-install Xp.
     
  12. watergate528

    watergate528 Thread Starter

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    Blues, I appreciate the "look see". Hate the idea of not being able to find the problem & repair it.
    Oh well....probably do the repair.
    APPRECIATE ALL THE INPUT!
     
  13. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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  14. watergate528

    watergate528 Thread Starter

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    After much searching, still unable to find problem.
    I did do a Repair Install & so far everything is back to "normal".
    One weird quirk, on occasion, when booting up.
    As the desktop populates, the Start menu will pop up on it's own. :confused:

     
  15. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

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