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Solved: Windows XP/Printer Issue

Discussion in 'Windows XP' started by ALI14, Feb 14, 2013.

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  1. ALI14

    ALI14 Thread Starter

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    I had a problem with my HP printer not scanning via the wireless network even thought it did in the past. I could print wirelessly. The ADD/REMOVE program wouldn't allow me uninstall it came up with an installation error when trying to do so.I then went onto a HP forum to try and get help and was directed towards deleting the HP files and downloading the HP driver from scratch. Afetr manually deleting the HP folders/files and downloading the relevant full HP driver I now get an installation error when trying to install the printer. I am now at a point that the PC doesn't even recognise the printer on the network and I can't install the driver. Is this something to do with the ADD/REMOVE program not being able to uninstall properly?
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    Trying to remove a program manually is always a bad idea. You can never find everything that needs to be removed, especially in the registry. The only thing it will accomplish, is prevent further installation of the software.

    If the software is still showing inside "Add or Remove Programs" chances are you might be able to remove leftovers with the free Revo Uninstaller, but I wouldn't bet on it. Still worth a try though.
     
  3. ALI14

    ALI14 Thread Starter

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    Right in one , after using Revo uninstaller it allowed me to uninstall the HP elements and re-install thanks a mil. I ran out of time so wasn't able to check if the original problem i.e. scan not working over wireless from the printer.
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    You're welcome! (y)
     
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