I put new memory into a friends computer. She has an HP Pavilion 511w. It came with 128 MB and can hold up to 512. I got the right memory because even the company I bought it from says it is right oemworld. I put in 2 sticks of 256. No problems putting it in and the computer recognizes it because it shows 512 now. Here is the problem.
When I started the computer back up everything was fine then an error message came up saying I needed to update the video driver I assumed because of more memory and as far as I no she had never updated it and it is at least 4 years old. I first went to the HP Site and looked under her computer the 511w and it had a driver update there for a Intel Extreme Graphics Driver update 02/2005 version 6.14.10.3943 6.36MB, the one in her computer matched that except for the extreme part so I downloaded it and thought that was it. It worked ok for a while then started freezing up and the monitor would go to a black screen. I got looking and hers was an 810E (I think I remember that?s what it was) anyway I went to the Intel site and found the driver that should have been put in it was for the 810E chip set. I have an extra computer here at home that is also the 511w so I downloaded that driver into mine and everything works fine. Anyway I went to her place and was going to roll back the extreme driver I had put in and then put the one in from Intel. I went into device driver and open the adapter and double clicked on it and went to the driver and clicked on roll back and it came up and said there was no backup. Why I don?t know. So I went ahead and downloaded the Intel driver into her computer and the little graphics icon appeared in her tray area just like on mine and I thought everything was solved. I played around on her computer, went into some games she plays on pogo and everything seemed to work fine so I thought I had it.
Then I was walking the dogs today and she hollered at me and said it froze again last night. The mouse pointer quits working and the screen freezes and the after a little while the screen would go black. She was into her e-mail when this happened. I think maybe the extreme driver I had put in first needs to be deleted out of there and maybe that would make it alright. I didn?t uninstall it the last time before I put the Intel driver in cause I didn?t no how I should go about it. If I uninstall it then the video card wouldn?t work so the monitor would nt work so I would I have put the Intel driver in them? Anyway I need some help here bad, she thought she was going to be so happy with the extra ram and should have been but not it?s a problem and she is getting upset . Can you Help me??Please
When I started the computer back up everything was fine then an error message came up saying I needed to update the video driver I assumed because of more memory and as far as I no she had never updated it and it is at least 4 years old. I first went to the HP Site and looked under her computer the 511w and it had a driver update there for a Intel Extreme Graphics Driver update 02/2005 version 6.14.10.3943 6.36MB, the one in her computer matched that except for the extreme part so I downloaded it and thought that was it. It worked ok for a while then started freezing up and the monitor would go to a black screen. I got looking and hers was an 810E (I think I remember that?s what it was) anyway I went to the Intel site and found the driver that should have been put in it was for the 810E chip set. I have an extra computer here at home that is also the 511w so I downloaded that driver into mine and everything works fine. Anyway I went to her place and was going to roll back the extreme driver I had put in and then put the one in from Intel. I went into device driver and open the adapter and double clicked on it and went to the driver and clicked on roll back and it came up and said there was no backup. Why I don?t know. So I went ahead and downloaded the Intel driver into her computer and the little graphics icon appeared in her tray area just like on mine and I thought everything was solved. I played around on her computer, went into some games she plays on pogo and everything seemed to work fine so I thought I had it.
Then I was walking the dogs today and she hollered at me and said it froze again last night. The mouse pointer quits working and the screen freezes and the after a little while the screen would go black. She was into her e-mail when this happened. I think maybe the extreme driver I had put in first needs to be deleted out of there and maybe that would make it alright. I didn?t uninstall it the last time before I put the Intel driver in cause I didn?t no how I should go about it. If I uninstall it then the video card wouldn?t work so the monitor would nt work so I would I have put the Intel driver in them? Anyway I need some help here bad, she thought she was going to be so happy with the extra ram and should have been but not it?s a problem and she is getting upset . Can you Help me??Please