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Solved: Windows XP Won't Let Me Log Off !!!!!!

Discussion in 'Windows XP' started by kyle7119@juno, May 6, 2008.

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  1. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    We have a Dell XPS with XP Media Center and when I try to log off or turn off the computer, it will just sit there and do nothing. It doesn't even show the hourglass. I have to turn off the computer with the power buttorn. What is wrong?
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Will it turn off normally if you boot into safemode, and shut down from there?
     
  3. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    Yes, it shuts down and logs off normally in safe mode. It also logs of normally from the screen where you choose what user you want to log on as (I forgot what that screen is called : > )
     
  4. jnibori

    jnibori

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    Long-shot, but what about disabling the log-off sound file?
     
  5. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    How do I disable it?
     
  6. Elvandil

    Elvandil

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  7. jnibori

    jnibori

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    Again, a long shot, but it's easy to check.

    Start > Control Panel (classic view) > Sounds and Audio Devices, then hit the Sounds tab.

    Scroll down to where it says Windows Log off in the Program Events area, select it and choose "none" for the sound.

    My understanding is a bad sound file can cause a system to hang.
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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    Go the start menu, run, type msconfig, and hit enter. Go to the startup tab. Something there that is starting is NOT shutting down correctly. I'd experiment unchecking whatever is there, then add things back one by one until you can replicate the shut down problem.

    As to the sound issue, that was a HUGE problem with WIndows 98 shutdown, I can't say that I've seen it in XP though.
     
  9. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    I ran the msconfig and unchecked all of the boxes. Windows shut down then. Now I just need to figure out what program is not working correctly. I'll post again when I get an answer.
     
  10. ~Candy~

    ~Candy~ Retired Administrator

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    Look for something that goes online to update, liveupdate for Norton, updates for Adobe, printer software, something that tries to connect to a website to update......that's my guess :D
     
  11. ~Candy~

    ~Candy~ Retired Administrator

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    Any progress?
     
  12. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    I am sitting here in study hall, and I think that it just hit me. We just installed McAfee on our home computer. We have a dial-up internet client called Juno which doesn't cooperate with McAfee. In other words, McAfee won't let Juno connect to the internet. However, McAfee tries to automatically update and cannot do so since we aren't on the interent. I think that it is the McAfee update program that won't shut down. I don't have time to try to fix the computer right now, but I'll try when school gets out next week. Right now, the computer is running in diagnostic mode where it doesn't load any of programs under the startup tab in the msconfig window. It makes my mom and dad happy for the minute. Check back here in two weeks.
     
  13. ~Candy~

    ~Candy~ Retired Administrator

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    Ok, thanks for the follow up. Keep in mind if their anti virus is disabled from starting up, they need to be extra, extra careful on where they go and what they download ;) Even email wise, from supposedly trusted people.
     
  14. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    The anti-virus software isn't disabled. I only disabled the update process. Thanks for the concern, though.
     
  15. kyle7119@juno

    kyle7119@juno Banned Thread Starter

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    It's solved. Here is what the problem was. A few weeks ago, I had been having serious problems with the sound card, so I re-installed the driver. This fixed the sound card problem but created this problem. Using msconfig, I discovered that the process called CTHELPER.exe was not shutting down. A quick google search revealed that this was related to my sound card. I just disabled the CTHELPER.exe process and everything runs fine now. Some websites advise against disabling this process, but in reality, disabling it doesn't harm anything.
     
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