1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.
Thread Status:
Not open for further replies.
Advertisement
  1. Sponsor

  2. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Will it turn off normally if you boot into safemode, and shut down from there?
     
  3. jnibori

    jnibori

    Joined:
    Jul 21, 2002
    Messages:
    1,226
    Long-shot, but what about disabling the log-off sound file?
     
  4. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
  5. jnibori

    jnibori

    Joined:
    Jul 21, 2002
    Messages:
    1,226
    Again, a long shot, but it's easy to check.

    Start > Control Panel (classic view) > Sounds and Audio Devices, then hit the Sounds tab.

    Scroll down to where it says Windows Log off in the Program Events area, select it and choose "none" for the sound.

    My understanding is a bad sound file can cause a system to hang.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Go the start menu, run, type msconfig, and hit enter. Go to the startup tab. Something there that is starting is NOT shutting down correctly. I'd experiment unchecking whatever is there, then add things back one by one until you can replicate the shut down problem.

    As to the sound issue, that was a HUGE problem with WIndows 98 shutdown, I can't say that I've seen it in XP though.
     
  7. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Look for something that goes online to update, liveupdate for Norton, updates for Adobe, printer software, something that tries to connect to a website to update......that's my guess :D
     
  8. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Any progress?
     
  9. I am sitting here in study hall, and I think that it just hit me. We just installed McAfee on our home computer. We have a dial-up internet client called Juno which doesn't cooperate with McAfee. In other words, McAfee won't let Juno connect to the internet. However, McAfee tries to automatically update and cannot do so since we aren't on the interent. I think that it is the McAfee update program that won't shut down. I don't have time to try to fix the computer right now, but I'll try when school gets out next week. Right now, the computer is running in diagnostic mode where it doesn't load any of programs under the startup tab in the msconfig window. It makes my mom and dad happy for the minute. Check back here in two weeks.
     
  10. ~Candy~

    ~Candy~ Retired Administrator

    Joined:
    Jan 27, 2001
    Messages:
    103,706
    Ok, thanks for the follow up. Keep in mind if their anti virus is disabled from starting up, they need to be extra, extra careful on where they go and what they download ;) Even email wise, from supposedly trusted people.
     
  11. It's solved. Here is what the problem was. A few weeks ago, I had been having serious problems with the sound card, so I re-installed the driver. This fixed the sound card problem but created this problem. Using msconfig, I discovered that the process called CTHELPER.exe was not shutting down. A quick google search revealed that this was related to my sound card. I just disabled the CTHELPER.exe process and everything runs fine now. Some websites advise against disabling this process, but in reality, disabling it doesn't harm anything.
     
  12. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/710171