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Solved: Wired connection works but not wireless

Discussion in 'Networking' started by BTP, Jan 2, 2013.

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  1. BTP

    BTP Thread Starter

    Joined:
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    I have a Motorola Surfboard SB5120 Cable Modem hooked up to a Linksys Wireless-G Broadband Router Model WRT54GS and a Netgear Dual Speed Hub DS116.

    Two days ago I noticed significant lag issues with the wireless internet on my Xbox 360 and I thought our unprotected WiFi might be getting stolen. I put a WPA on it and continued playing, and it seemed to have helped. However, my family and I noticed that our iPhones began to have problems with the WiFi; even after putting in the WPA password, the phones were unable to access the internet. First I tried messing with the DNS address on the WiFi settings on the iPhone, then I changed from WPA to WPA2, then I took off the password completely and the problem persisted. I reset the modem and router, unplugging and reconnecting everything countless times, still to no avail.

    I'm using Windows 7 on my laptop, which I have directly connected to the router. The wireless signal is still in the air, and I can connect but I can't use it. None of these issues existed before I put the WPA password on the internet.

    Here's the ipconfig /all from this computer.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : MainComputer
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
    Physical Address. . . . . . . . . : 64-D4-DA-70-4D-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 40-25-C2-D8-77-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 40-25-C2-D8-77-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
    Physical Address. . . . . . . . . : 40-25-C2-D8-77-88
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 08-2E-5F-8C-C6-D0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6da3:adc1:912:c023%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 74.194.146.193(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.252.0
    Lease Obtained. . . . . . . . . . : Wednesday, January 02, 2013 11:16:01 AM
    Lease Expires . . . . . . . . . . : Thursday, January 03, 2013 11:16:01 AM
    Default Gateway . . . . . . . . . : 74.194.144.1
    DHCP Server . . . . . . . . . . . : 172.24.120.93
    DHCPv6 IAID . . . . . . . . . . . : 235417183
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-53-40-4A-08-2E-5F-8C-C6-D0

    DNS Servers . . . . . . . . . . . : 208.180.42.68
    208.180.42.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{A46862EB-6AA3-49A1-AAEA-16B856A01D55}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4ac2:92c1::4ac2:92c1(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    2002:c058:6301::1
    DNS Servers . . . . . . . . . . . : 208.180.42.68
    208.180.42.100
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{5C60DD7D-39E4-4DF1-A275-2A8B22AEC419}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{08EB5EF3-C17E-4A72-9E50-364B48C8C240}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:819:299d:b53d:6d3e(Prefe
    rred)
    Link-local IPv6 Address . . . . . : fe80::819:299d:b53d:6d3e%17(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{9351CBC3-D062-45B8-BA6F-A4A096B73DAC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{1F6111D3-9AAC-4A45-9EE0-2AE6509C56F4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. etaf

    etaf Moderator

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    Wayne
    what happens if you take wpa off and go backto an unsecure network
     
  3. BTP

    BTP Thread Starter

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    Messages:
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    I took it off yesterday and it still won't work. Only wired connections work.


    Also, I cannot access my router from the 192.168.1.1 address, so I can't edit any settings right now. It's almost as if my connection is bypassing the router entirely, even though the cable runs directly to it.

    EDIT: I should mention that the password is still off. The wireless network is unsecured.
     
  4. etaf

    etaf Moderator

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    does this mean a full factory reset on the router
     
  5. BTP

    BTP Thread Starter

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    Messages:
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    No, I mean I pushed the reset button on the back and unplugged and replugged the router several times.

    I would do a factory reset but I can't access the 192.168.1.1 menu.
     
  6. etaf

    etaf Moderator

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    First Name:
    Wayne
    that should also do a factory reset if held in for 30seconds
     
  7. BTP

    BTP Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
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    I just tried it. It didn't fix the problem, but now I can access my router's setup page.

    EDIT: I figured it out. I have to be connected to the wireless signal to access the setup page.
     
  8. etaf

    etaf Moderator

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    Wayne
    its more advisable to be connected by cable to the router
     
  9. BTP

    BTP Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
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    I also noticed the Status page of my router lists the IP Address, Subnet Mask and Default Gateway all as 0.0.0.0. Is this a problem?
     
  10. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    yes

    ------------------------------------------------------------------------
    Modified From a Johnwill post

    IP addresses of all zeros are normally caused by one of the following.

    Diagnosis:

    1. Firewall / security suite
    2. DHCP Service not running.
    3. Duplicate IP address on the network.
    4. Bad NIC card drivers.
    5. Defective NIC hardware.

    Resolution:

    1. What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc
    2. Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.
    3. Turn off ALL of the computers and other network connected devices, restart (power cycle) the router, then restart all the computers and other network devices.
    4. Check for upgraded drivers and/or reload the Network drivers.
    5. uninstall the adapter and restart PC - windows will re-install the drivers - I would goto device manager and right click on the adapter and uninstall/remove and then restart the PC and let windows re-detect the hardware and reinstall the driver

    ------------------------------------------------------------------------
     
  11. BTP

    BTP Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
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    I tried all of those steps but the problem isn't fixed.
     
  12. etaf

    etaf Moderator

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    Messages:
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    First Name:
    Wayne
    can we see the ipconfig /all
     
  13. BTP

    BTP Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
    9
    Here it is.

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : MainComputer
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : belkin

    Ethernet adapter Local Area Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6150
    Physical Address. . . . . . . . . : 64-D4-DA-70-4D-6F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 3:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    2
    Physical Address. . . . . . . . . : 40-25-C2-D8-77-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
    Physical Address. . . . . . . . . : 40-25-C2-D8-77-89
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : belkin
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 6150
    Physical Address. . . . . . . . . : 40-25-C2-D8-77-88
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::8c17:361b:a67c:55f2%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, January 02, 2013 2:26:14 PM
    Lease Expires . . . . . . . . . . : Thursday, January 03, 2013 2:34:04 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 322971074
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-53-40-4A-08-2E-5F-8C-C6-D

    DNS Servers . . . . . . . . . . . : 2605:6000:1704:400e:a86:3bff:fed4:d184
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Connection-specific DNS Suffix Search List :
    belkin

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : 08-2E-5F-8C-C6-D0
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::6da3:adc1:912:c023%11(Preferred)
    IPv4 Address. . . . . . . . . . . : 74.194.146.193(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.252.0
    Lease Obtained. . . . . . . . . . : Wednesday, January 02, 2013 2:25:40 PM
    Lease Expires . . . . . . . . . . : Thursday, January 03, 2013 2:25:39 PM
    Default Gateway . . . . . . . . . : 74.194.144.1
    DHCP Server . . . . . . . . . . . : 172.24.120.93
    DHCPv6 IAID . . . . . . . . . . . : 235417183
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-53-40-4A-08-2E-5F-8C-C6-D

    DNS Servers . . . . . . . . . . . : 208.180.42.68
    208.180.42.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter isatap.{A46862EB-6AA3-49A1-AAEA-16B856A01D55}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2002:4ac2:92c1::4ac2:92c1(Preferred)
    Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
    2002:c058:6301::1
    DNS Servers . . . . . . . . . . . : 208.180.42.68
    208.180.42.100
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{1F6111D3-9AAC-4A45-9EE0-2AE6509C56F4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{08EB5EF3-C17E-4A72-9E50-364B48C8C240}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1c1c:26a6:b53d:6d3e(Pre
    erred)
    Link-local IPv6 Address . . . . . : fe80::1c1c:26a6:b53d:6d3e%17(Preferred)
    Default Gateway . . . . . . . . . :
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{9351CBC3-D062-45B8-BA6F-A4A096B73DAC}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{5C60DD7D-39E4-4DF1-A275-2A8B22AEC419}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : belkin
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  14. etaf

    etaf Moderator

    Joined:
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    Messages:
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    First Name:
    Wayne
    where are the 0.0.0.0

    also you have a valid router IP on the wireless but not on the ethernet

    can you describe the setup - detail make and models , how connected and what ports used
     
  15. BTP

    BTP Thread Starter

    Joined:
    Jan 2, 2013
    Messages:
    9
    In the Router Status tab. I've attached a picture of it.
    Motorola Surfboard SB5120 Cable Modem connected to Port #4 of the Linksys Wireless-G Router Model WRT54GS, which is connected to the Ethernet.

    This laptop is wired to Port #2 of the router.
     

    Attached Files:

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