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Solved: wireless adaptor problems

Discussion in 'Hardware' started by Bumpster, Feb 7, 2015.

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  1. Bumpster

    Bumpster Thread Starter

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    So I'm having this issue with my wireless adaptor in my laptop. My OS is windows 8 if that matters and it's an HP 2000 series. The model is 2000-2b09WM and serial# 5CG2370HG2. Now for the issue I'm having, my adaptor will connect to the network but won't give me internet access, but everything else in the house works perfectly fine on the same router. I've never had this problem before and have tried all the trouble shooting steps I could think of and found on the internet. All the way down to doing a system restore and reinstalling the driver. Can someone please help?
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    please open a cmd prompt with admin rghts
    If it is windows 8
    windows key from desktop will get you to tiles screen
    type
    cmd
    when the words
    command prompt
    appears right click and click run as admin


    If it is in fact 8.1
    right click the white Microsoft flag icon - left of task bar and click cmd prompt admin




    then at cmd prompt type
    ipconfig /all


    press enter


    when you have results right click the top bar of the cmd window
    click edit
    click select all - the window will change to white background
    right click again edit and copy


    paste to reply please
     
  3. Bumpster

    Bumpster Thread Starter

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    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.
    C:\WINDOWS\system32>ipconfig /all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : DvG
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Wireless LAN adapter Local Area Connection* 11:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 16-E5-43-A6-C7-A3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wi-Fi:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Qualcomm Atheros AR9485 802.11b/g/n WiFi Adapter
    Physical Address. . . . . . . . . : 74-E5-43-A6-C7-A3
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::2d20:2220:d28a:ca5c%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.***.1.9(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Saturday, February 7, 2015 5:08:41 PM
    Lease Expires . . . . . . . . . . : Sunday, February 8, 2015 7:01:23 PM
    Default Gateway . . . . . . . . . : 192.***.1.1
    DHCP Server . . . . . . . . . . . : 192.***.1.1
    DHCPv6 IAID . . . . . . . . . . . : 326427971
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-35-F3-A8-78-E3-B5-7B-3F-AB
    DNS Servers . . . . . . . . . . . : 192.***.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Ethernet:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 78-E3-B5-7B-3F-AB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 13:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3cd3:2ffb:3f57:fef6(Preferred)
    Link-local IPv6 Address . . . . . : fe80::3cd3:2ffb:3f57:fef6%16(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    Tunnel adapter isatap.{9B937186-9F00-4BE9-99D7-2B2560B2A99B}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    C:\WINDOWS\system32>
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Go here
    http://ftp.hp.com/pub/softpaq/sp60501-61000/sp60642.exe


    download that and save it to your desktop
    Then follow this


    . Download the file by clicking the Download or Obtain Software button and saving the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved).

    2. Double-click the downloaded file and follow the on-screen instructions.

    3. If a message box titled Program Compatibility Assistant is displayed after the installation is complete, click This program installed correctly.

    4. Restart the notebook.

    NOTE: It is recommended to remove the previous driver before installing new driver.


    Do that in red by going device manager expand network adapters and then on the entry for the Qualcomm -
    right click
    properties
    driver tab
    uninstall


    ENSURE all apps and browser are closed and only device manager is open


    Then follow install instructions


    The reason for doing this is that there is a good chance that Windows has installed the wrong driver - I will explain that when you reply


    After installation REBOOT let it find the network and if necessary connect by clicking on the wireless bars on the right of the taskbar notification area


    NOTE Please
    original link to download for your computer is here
    http://h10025.www1.hp.com/ewfrf/wc/...c=en&lc=en&os=4132&productOid=5309523&sw_lang=


    but the HP site does not always go back to the right page
     
  5. Bumpster

    Bumpster Thread Starter

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    ok done and installed and rebooted. anything else I need to do?
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Well the 1000$ question is = do you have the internet


    Is Norton still on this computer
     
  7. Bumpster

    Bumpster Thread Starter

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    yes the internet is working and I never had Norton I have AVG. Why?
     
  8. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    You posted that you had a connection but no internet access
    I am asking if it is now OK after the installation of the driver

    The reason I asked about Norton is that HP say that the Norton trial was installed with the computer
     
  9. Bumpster

    Bumpster Thread Starter

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    yea it was but I uninstalled in first day and installed AVG and yes I have internet connection. I am on the laptop right now posting to you.
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    This is hard work mate

    as all I have to work with is what you tell me

    The reason I asked was to try and help you as Norton is possibly a good AV program but that aspect is NO WHERE near as good as its ability to cause problems - at least that is MHO







    Is it NOW all OK
     
  11. Bumpster

    Bumpster Thread Starter

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    haha yes my problem was solved haha thank you haha
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Do not go we have not finished if you want to ensure it does not happen again

     
  13. Bumpster

    Bumpster Thread Starter

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    haha ok what do I do now to ensure it doesn't happen again
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Go Control Panel Devices and Printers
    right click the computer icon - it may well have your name on it


    click device installation settings
    when that opens check and I think you will find that you have windows updates set to also install driver updates


    Good as I think 8 and 8.1 are - there is undoubted evidence that especially with wireless adapter drivers and to some extent graphic drivers - they do not always get it right
     
  15. Bumpster

    Bumpster Thread Starter

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    please explain what you mean by "Good as I think 8 and 8.1 are - there is undoubted evidence that especially with wireless adapter drivers and to some extent graphic drivers - they do not always get it right"
     
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