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Solved: Wireless connection problems

Discussion in 'Networking' started by Nrbromert, Dec 30, 2010.

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  1. Nrbromert

    Nrbromert Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
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    I just returned home to my parents house for the holidays and was met with them explaining that they no longer can get on the internet wirelessly, thinking that it must be the router I plugged in my computer and it works perfectly. Their computer shows they are getting full bars of coverage but when I go into network sharing it shows it is connected to the router but not the internet. The router is working correctly as other people are using it and it's working fine. When i try and diagnose problems it says:

    Cannot communicate with primary DNS server (168.94.0.15)
    (Network diagnostics pinged the remote host but did not receive a response)

    Then there is an option to reset the network adaptor and when clicked it trys repairing it and then it says:

    Windows tried a repair but a problem still exists. Cannot communicate with primary DNS server(168.94.0.15)

    Again there is an option to reset the network adaptor. It just goes round in circles.
    I have googled the problem but the solutions I have tried seem not to help.
    Any help will be very much appreciated.

    Thanks,
    Nick



    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Owner-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Broadcast
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : kc.rr.com

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : kc.rr.com
    Description . . . . . . . . . . . : LAN-Express AS IEEE 802.11g PCI-E
    Adapter

    Physical Address. . . . . . . . . : 00-1D-D9-78-C1-3F
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::a0be:a74a:89b9:e93e%9(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, December 30, 2010
    10:35:20 AM
    Lease Expires . . . . . . . . . . : Friday, December 31, 2010 10:35:20 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 234888665
    DHCPv6 Client DUID. . . . . . . . :
    00-01-00-01-0F-6F-3B-1C-00-1A-80-B4-2B-0D

    DNS Servers . . . . . . . . . . . : 168.94.0.15
    168.94.0.14
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : kc.rr.com
    Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast
    Ethernet
    Controller
    Physical Address. . . . . . . . . : 00-1A-80-B4-2B-0D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::188c:be6c:4347:20e3%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Thursday, December 30, 2010
    11:05:21 AM
    Lease Expires . . . . . . . . . . : Friday, December 31, 2010 11:05:21 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 201326682
    DHCPv6 Client DUID. . . . . . . . :
    00-01-00-01-0F-6F-3B-1C-00-1A-80-B4-2B-0D

    DNS Servers . . . . . . . . . . . : 76.85.229.110
    76.85.229.111
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : kc.rr.com
    Description . . . . . . . . . . . : isatap.kc.rr.com
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 02-00-54-55-4E-01
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. Frank4d

    Frank4d Retired Trusted Advisor

    Joined:
    Sep 10, 2006
    Messages:
    9,126
    According to my lookup, IP addresses 168.94.0.15 and 168.94.0.14 are assigned to BestBuy, which doesn't make any sense for them to be listed for the DNS servers; especially if the ISP is Roadrunner.

    I would look in TCP/IP properties for the wireless adapter, and the router, to see if those IP addresses are being set manually there.
     
  3. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,246
    First Name:
    Terry
    And the DNS servers assigned to the ethernet connection are Road Runner. It's gotta be what Frank said.

    Did they recently have the Geek Squad fix something?
     
  4. Nrbromert

    Nrbromert Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    they took it in to them to check the connection but the computer seemed to hook up wirelessly there. So they brought it home. I don't believe they had anything installed or fixed though
     
  5. Nrbromert

    Nrbromert Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    How would i go about finding the TCP/IP properties for the wireless adapter, and the router, to see if those IP addresses are being set manually there.
     
  6. Nrbromert

    Nrbromert Thread Starter

    Joined:
    Dec 30, 2010
    Messages:
    10
    Thanks, i looked at the the IP address and the DNS server and sure enough they had entered the DNS server manually. After clicking obtain automatically it seems to be working like a charm.

    Thanks for the help.

    Nick
     
  7. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,246
    First Name:
    Terry
    I don't have Vista handy, so can't remember what works to get to Network Connections. I think you can get there from Network and Sharing Center and then clicking on something like "manage connections." Also try

    Hold the Windows logo key and press r. In the Run box type (w/o the quotes) "control netconnections" and hit Enter.

    Once in Network Connections right click the wireless - Properties - TCP/IPv4 - Properties - 'obtain DNS auto.'

    I've seen (in threads here) some cases where people have had their PC serviced at Best Buy and when they get it home the wireless or ethernet connection has a static IP configuration that worked in the store, but of course doesn't work at home. I'm guessing they partially set it back to a dynamic but forgot the DNS part.

    Should have said before--good catch Frank!
     
  8. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,246
    First Name:
    Terry
    Took me too long to type that. :)

    You can mark this solved using the [​IMG] button at the upper left of the page.
     
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