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Solved: wireless connection says connected but cant access the internet

Discussion in 'Networking' started by Unctarheel, Oct 6, 2008.

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  1. Unctarheel

    Unctarheel Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
    12
    My wireless Adapter says I'm connected to the Wirless Network and picks up the wirless router from downstairs, but i can not access the internet

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : preston
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : nc.rr.com

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Eth
    ernet NIC
    Physical Address. . . . . . . . . : 00-13-D3-06-08-EB

    Ethernet adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : nc.rr.com
    Description . . . . . . . . . . . : D-Link Airpremier DWL-AG530 Wireless PCI Adapter
    Physical Address. . . . . . . . . : 00-11-95-87-3D-AA
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.101
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 85.255.155.38
    Lease Obtained. . . . . . . . . . : Monday, October 05, 2008 1:53:47 PM
    Lease Expires . . . . . . . . . . : Tuesday, October 06, 2008 1:53:47 PM
     
  2. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    It appears to be connected to some wireless network, I'd like to see two things.

    Try these simple tests.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

    IPCONFIG /ALL

    PING <computer_IP_address>

    PING <default_gateway_address>

    PING 206.190.60.37

    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    <computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.

    <default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.


    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.




    Next, I'd like to see the IPCONFIG /ALL from a working computer on the network.
     
  3. Unctarheel

    Unctarheel Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
    12
    C:\Documents and Settings\Preston>PING 192.168.1.101

    Pinging 192.168.1.101 with 32 bytes of data:

    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.101: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.101:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Preston>PING 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
    Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 1ms, Average = 0ms

    C:\Documents and Settings\Preston>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Reply from 206.190.60.37: bytes=32 time=38ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=36ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=38ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=37ms TTL=52

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 38ms, Average = 37ms



    AND HERE IS A WORKING COMPUTER WITH ON THE NETWORK

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Sherlene>IPCONFIG/ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Sherlene
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : nc.rr.com

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : nc.rr.com
    Description . . . . . . . . . . . : Linksys Wireless-N PCI Adapter WMP30
    0N
    Physical Address. . . . . . . . . : 00-18-F8-30-94-F4
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.102
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 24.25.5.148
    24.25.5.147
    Lease Obtained. . . . . . . . . . : Monday, October 06, 2008 11:13:46 AM

    Lease Expires . . . . . . . . . . : Tuesday, October 07, 2008 11:13:46 A
    M

    PPP adapter {2CF3E7BE-0CBE-4DD2-8CA6-5CAA7BC0C9E7}:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
    Physical Address. . . . . . . . . : 00-53-45-00-00-00
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 172.168.218.253
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : 205.188.146.145
    NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Documents and Settings\Sherlene>PING 192.168.1.102

    Pinging 192.168.1.102 with 32 bytes of data:

    Reply from 192.168.1.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.102: bytes=32 time<1ms TTL=128
    Reply from 192.168.1.102: bytes=32 time<1ms TTL=128

    Ping statistics for 192.168.1.102:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

    C:\Documents and Settings\Sherlene>PING 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:

    Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=4ms TTL=64
    Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 4ms, Average = 3ms

    C:\Documents and Settings\Sherlene>PING 206.190.60.37

    Pinging 206.190.60.37 with 32 bytes of data:

    Reply from 206.190.60.37: bytes=32 time=40ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=38ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=42ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=39ms TTL=52

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 42ms, Average = 39ms
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    78,048
    First Name:
    Terry
    The both seem to be connected to the same router but have different DNS servers. Why? If you had shown the requested ping yahoo.com I suspect it would have shown a DNS problem on the "non-working" computer.

    What's the PPP connection on the "WORKING COMPUTER"?
     
  5. Unctarheel

    Unctarheel Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
    12
    The computer that cannot access the Internet, will not allow me to complete the PING yahoo.com

    It says: PING REQUEST COULD NOT FIND HOST YAHOO.COM



    Here is the ping yahoo.com on the working computer


    C:\Documents and Settings\Sherlene>PING yahoo.com

    Pinging yahoo.com [206.190.60.37] with 32 bytes of data:

    Reply from 206.190.60.37: bytes=32 time=40ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=42ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=40ms TTL=52
    Reply from 206.190.60.37: bytes=32 time=40ms TTL=52

    Ping statistics for 206.190.60.37:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 40ms, Maximum = 42ms, Average = 40ms


    and What and Where do you want me to go for the PPP connection
     
  6. Unctarheel

    Unctarheel Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
    12
    My firewall settings were off, thought maybe turning them back on will work, but that did nothing.

    I took the computer over to a friends house and the internet worked there.
     
  7. Unctarheel

    Unctarheel Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
    12
    actually i'm not sure, he "said" it worked but i don't know. Could it be the norton security that is messing it up? I'm not able to download the Live Updates and I also haven't been able to update, the windows updates that come up
     
  8. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    You appear to have overridden the DNS address on the failing computer. Please do this complete setup on the failing computer.


    Select Start > Settings > Network Connections.

    • Double-click the Connection icon of the connection you wish to modify to open the Local Area Connection Status window.
    • Click the Properties button to open the Local Area Connection Properties window.
    • Click to highlight Internet Protocol (TCP/IP).
    • Click the Properties button to open the Internet Protocol (TCP/IP) Properties window.
    • TCP/IP Properties window, IP Address tab
    • Select Obtain an IP address automatically.
    • Select Obtain DNS server address automatically.
    • Click OK to return to the Local Area Connection Properties window.
    • Click OK to return to the Network Connections window.
     
  9. Unctarheel

    Unctarheel Thread Starter

    Joined:
    Oct 6, 2008
    Messages:
    12
    wow and it worked, I really REALLY REALLY REALLY want to thank you for the help. I greatly appreciate it
     
  10. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    No problem, glad it all worked out. :)

    You can mark your own threads solved using the [​IMG] button at the top of the first page of the thread in the upper left corner.© :)
     
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