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Solved: Wireless driver update made wireless stop working

Discussion in 'Hardware' started by Saki, Jun 12, 2014.

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  1. Saki

    Saki Thread Starter

    Joined:
    Oct 28, 2007
    Messages:
    44
    Earlier today I ran Windows Update, which included the following update:

    [​IMG]

    The update failed, resulting in this error message:

    [​IMG]

    Since then, I've been unable to get my laptop to connect through the wireless. Right now I'm running it with an ethernet cable, and I've tried to uninstall the driver and download/reinstall with a driver downloaded from Intel's website, but I end up with the same error message. I was going to try a system restore, but I don't have any restore points to use. Does anyone have any advice?

    SysInfo log:

     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,198
    First Name:
    Wayne
    ------------------------------------------------------------------------
    Device Manager

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    If the above does not work then

    For Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager
    For Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
    Once you are in device manager then navigate to:

    network adaptors, click on the + >

    Right click on the Wireless Adapter
    Properties>
    Driver (tab)>
    Roll back Driver (button)>

    see if that works
     
  3. Saki

    Saki Thread Starter

    Joined:
    Oct 28, 2007
    Messages:
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    Thanks for the help, but the "Roll Back Driver" button is greyed out, so I can't select it.
     
  4. crjdriver

    crjdriver Moderator

    Joined:
    Jan 2, 2001
    Messages:
    38,577
    Have you tried a system restore to a date prior to running windows update?

    FWIW, I never install windows driver update; when a driver update is necessary, install the driver from the hardware vendor's site.
     
  5. Saki

    Saki Thread Starter

    Joined:
    Oct 28, 2007
    Messages:
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    I don't have any restore points from before the update.
     
  6. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    whats the make and model of the PC
    we will un-install the driver and re-install from the manufacturers website
     
  7. Saki

    Saki Thread Starter

    Joined:
    Oct 28, 2007
    Messages:
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    I don't know what I did, but I just solved this somehow. I poked around both the Windows Update history and the Device Manager, and even though the "Roll Back Driver" button is still greyed out, I found an older version of the driver that was still on my computer. I wish I could tell you how I found it, but I really have no idea.

    Anyway, problem solved, somehow? Thanks for the advice.
     
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