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Solved: Wireless Network accidentally deleted in Ctrl Panel now computer can't find h

Discussion in 'Networking' started by thedave108, Apr 25, 2014.

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  1. thedave108

    thedave108 Thread Starter

    Joined:
    Sep 14, 2006
    Messages:
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    Hi All - I was trying to help a friend with a Toshiba L25-S119 laptop running Windows XP. She has an Atheros wireless device in the computer and she accidentally deleted her wireless LAN in Network Connections.

    Rebooting / and having Device Mgr Scan for changes brought up the various dialog boxes but none found and reinstalled the driver. It doesn't show in device mgr and didn't at any time after any of these attempts.

    I downloaded the driver from toshiba - even though the specs on the Toshiba sight list the Atheros wifi card, the driver was Intel. i figured they know what they're doing but when it was run on friends computer it said could not find hardware and though I click proceed anyway - nothing more shows up on screen from it. Next I pointed the add new hdwe dialog to C:/windows/system32/drivers but it also did not complete an installation.

    I have her running sfc now but it seems extreme for the situation. Anyone experience anything similar or have any advice. I would be grateful.

    Thank in Advance

    dave
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
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    First Name:
    Wayne
    ------------------------------------------------------------------------
    Device Manager

    Please Post back the results in device manager as requested below

    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, see the menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    If the above does not work then

    For Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager
    For Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm
    Once you are in device manager then navigate to:

    network adaptors, click on the + > post back the devices that are listed under network adapters
    are there any yellow ! ? or a X​

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    For Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    For windows Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/
    For Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. thedave108

    thedave108 Thread Starter

    Joined:
    Sep 14, 2006
    Messages:
    61
    Thanks - it may take me a day or so to get back to that computer for the screenshot but I do know that in device mgr under network adapters there was only one listed. It was the realtec wired lan. Nothing else was listed. If I click show hidden devices then a bunch more show up - mostly various WAN listings but I have to get back there to get the exact listings. Thank you.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
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    First Name:
    Wayne
    any yellow ! or ? showing at all ?
     
  5. Mosaix

    Mosaix

    Joined:
    May 3, 2014
    Messages:
    7
    Would 'System Restore' do the trick?

    Start / All Programs / Accessories / System Tools / System Restore

    You may have to re-instate any other recent system changes that have been made though.
     
  6. thedave108

    thedave108 Thread Starter

    Joined:
    Sep 14, 2006
    Messages:
    61
    Thank you. We did try it but got the dreaded did not restore - result.

    In the meantime she re-installed Windows. No patience but then had to spend a day reinstalling all her programs and settings.

    Thank you etaf and Mosaix...
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    your welcome, thanks for letting us know
     
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