1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Wireless Network adapter not working !

Discussion in 'All Other Software' started by xxmxx, Dec 17, 2012.

Thread Status:
Not open for further replies.
Advertisement
  1. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    Just Revived a refurbished dell laptop (Latitude e4310 13.3inch) without an os installed. I Have installed a copy of windows 7 professional but now i cant connect to the internet. I think its because there is no drivers.


    I have tried installing the network drivers on the dell website with little luck.
    I believe this is the hardware: http://www.pcidatabase.com/search.php?device_search_str=422c&device_search=Search

    Any help would be greatly appreciated.

    Thanks
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    where did the software come from

    please run
    ------------------------------------------------------------------------

    Windows Validation

    Please download and run MGADiag Diagnostic Tool and post back the report it creates:
    • Double-click on MGADiag.exe to launch the program
    • Click "Continue"
    • Ensure that the "Windows" tab is selected (it should be by default)
    • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard
    • Paste the MGA Diagnostic Report back here in your next reply

    Please download and run WVCheck and post back the report it creates:
    • Double-click WVCheck.exe.
    • As indicated by the prompt, this program can take a while depending on your hard drive space.
    • Once the program is done, copy the contents of the Notepad file as a reply.

    ------------------------------------------------------------------------
     
  3. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    The windows 7 copy is a student version attained from dreamspark.

    MGADiag :
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-RJRHH-P33HW-B8JDV
    Windows Product Key Hash: HHurJdVpQD1slBMJIoprx1va8Mo=
    Windows Product ID: 00371-700-4627367-06430
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {1A026B7C-12D8-4742-B5F6-7CEF73BFF901}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_rtm.101119-1850
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1A026B7C-12D8-4742-B5F6-7CEF73BFF901}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-B8JDV</PKey><PID>00371-700-4627367-06430</PID><PIDType>5</PIDType><SID>S-1-5-21-1375955620-1006188987-595988408</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E4310</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20100708000000.000000+000</Date></BIOS><HWID>780A3F07018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>E2 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: c1e88de3-96c4-4563-ad7d-775f65b1e670
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00212-700-462736-00-2057-7601.0000-3522012
    Installation ID: 009013805871609964539273329291100563564872714754332453
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: B8JDV
    License Status: Initial grace period
    Time remaining: 43020 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 17/12/2012 13:42:32

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAEAAAACAAAAAQABAAEA6GEGb9QViIK4e1jWxDlY8ATWaphcXQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC DELL E2
    FACP DELL E2
    HPET DELL E2
    BOOT DELL E2
    MCFG A M I GMCH945.
    TCPA
    SLIC DELL E2
    SSDT PmRef CpuPm
     
  4. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    Windows Validation Check
    Version: 1.9.12.5
    Log Created On: 1346_17-12-2012
    -----------------------

    Windows Information
    -----------------------
    Windows Version: Windows 7 Service Pack 1
    Windows Mode: Normal
    Systemroot Path: C:\Windows

    WVCheck's Auto Update Check
    -----------------------
    Auto-Update Option: Download updates and install them automatically.
    -----------------------
    Last success time for Automatic Updates for 'Detect', 'Download' and 'Install' could not be found.


    WVCheck's Registry Check Check
    -----------------------
    Antiwpa: Not Found
    -----------------------
    Chew7Hale: Not Found
    -----------------------


    WVCheck's File Dump
    -----------------------
    C:\Windows\System32\slwga.dll
    Size: 14336 bytes
    Creation; 21/11/2010 3:23:48
    Modification; 21/11/2010 3:23:48
    MD5; 19f75d71e4256f5113d64ce2bb66b838
    Matched: slwga.dll
    -----------------------
    C:\Windows\SysWOW64\slwga.dll
    Size: 14336 bytes
    Creation; 21/11/2010 3:23:48
    Modification; 21/11/2010 3:23:48
    MD5; 19f75d71e4256f5113d64ce2bb66b838
    Matched: slwga.dll
    -----------------------
    C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_5d778f71b9f4fd55\slwga.dll
    Size: 15360 bytes
    Creation; 21/11/2010 3:24:21
    Modification; 21/11/2010 3:24:21
    MD5; b6d6886149573278cba6abd44c4317f5
    Matched: slwga.dll
    -----------------------
    C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7601.17514_none_0158f3ee01978c1f\slwga.dll
    Size: 14336 bytes
    Creation; 21/11/2010 3:23:48
    Modification; 21/11/2010 3:23:48
    MD5; 19f75d71e4256f5113d64ce2bb66b838
    Matched: slwga.dll
    -----------------------


    WVCheck's Dir Dump
    -----------------------
    WVCheck found no known bad directories.


    WVCheck's Missing File Check
    -----------------------
    WVCheck found no missing Windows files.


    WVCheck's HOSTS File Check
    -----------------------
    WVCheck found no bad lines in the hosts file.


    WVCheck's MD5 Check
    EXPERIMENTAL!!
    -----------------------
    user32.dll - 5e0db2d8b2750543cd2ebb9ea8e6cdd3


    -------- End of File, program close at 1348_17-12-2012 --------
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    thanks

    can we see a device manager screen shot and also and ipconfig /all - see below
    do you have any devices in the device manager listed with a yellow? or ! - if so see identify hardware below

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    This should also work for windows 8
    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then -

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    ----
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the device with a yellow!

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030


    ------------------------------------------------------------------------
     
  6. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    Thanks Alot!

    See Attached Images.....
     

    Attached Files:

  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
  8. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    I have installed all the drivers under the network tab as i was unsure which one it was, but nothing has worked?
     
  9. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    I cant seem to locate a service tag number :(
     
  10. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    have you installed the chipset driver ?
     
  11. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
  12. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    yep that has sorted one of the devices with yellow mark.
     
  13. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
  14. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    so what have you got left and what are the VEN/DEV IDs
     
  15. xxmxx

    xxmxx Thread Starter

    Joined:
    Dec 17, 2012
    Messages:
    19
    Broadcom USH - USB\VID_0A5C&PID_5800&MI_00\7&66DE6C9&0&0000
    Network Controller- Ven 8086 Dev 422c
    Unknown Device - ACPI\SMO8800\1
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1081264

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice