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Solved: Wireless network driver help.

Discussion in 'Networking' started by adisx06x, Feb 3, 2013.

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  1. adisx06x

    adisx06x Thread Starter

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    I can't seem to find a wireless driver to be able to connect to the internet anywhere. I do not have the installation cd's.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM) i5 CPU M 560 @ 2.67GHz, x86 Family 6 Model 37 Stepping 5
    Processor Count: 4
    RAM: 3317 Mb
    Graphics Card: NVIDIA NVS 3100M, 512 Mb
    Hard Drives: C: Total - 74231 MB, Free - 44586 MB; D: Total - 2035 MB, Free - 1942 MB;
    Motherboard: Dell Inc., 0K42JR
    Antivirus: Sophos Anti-Virus, Updated: No, On-Demand Scanner: Enabled
     
  2. etaf

    etaf Moderator

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    First Name:
    Wayne
    should be on the dell site
    whats the service tag number - should be on a label on the pc
    also post a device manager screen shot
    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool


    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. adisx06x

    adisx06x Thread Starter

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    Service Tag: DD9K1Q1
     

    Attached Files:

  4. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
    theres a few drivers
    http://www.dell.com/support/drivers/us/en/19/ServiceTag/DD9K1Q1

    lets find out some more info
    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the device with a yellow!
    network controller

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030
     
  5. adisx06x

    adisx06x Thread Starter

    Joined:
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    Hardware ID's:

    PCI\VEN_8086&DEV_422B&SUBSYS_11218086&REV_35
    PCI\VEN_8086&DEV_422B&SUBSYS_11218086
    PCI\VEN_8086&DEV_422B&CC_028000
    PCI\VEN_8086&DEV_422B&CC_0280


    Vendor ID: 8086
    Device ID: 422B

    ps: before posting for help I tried installing some of these kind of randomly almost to no avail...
     
  6. etaf

    etaf Moderator

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    First Name:
    Wayne
    from that info its should be a
    Intel(R) Centrino(R) Ultimate-N 6300 AGN
    and this driver
    http://www.dell.com/support/drivers...?driverId=YYDDV&osCode=W764&fileId=3113750626

    download and install
    see the instructions on the site
     
  7. adisx06x

    adisx06x Thread Starter

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    it says it was installed but i dont see the wireless icon at the bottom right or nothing else
     
  8. etaf

    etaf Moderator

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    Wayne
    lets see the device manager screen shot again
     
  9. adisx06x

    adisx06x Thread Starter

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    here it is
     

    Attached Files:

  10. etaf

    etaf Moderator

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    Wayne
    thats not installed at all
    have you rebooted ?
    has the file just extracted somewhere on the PC - just downloading to see if i can work it out

    can you use the option of extract without installing
     
  11. adisx06x

    adisx06x Thread Starter

    Joined:
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    I rebooted and nothing....then i extracted to a folder i made on the desktop and ran the setup...I got the message "this installation package is not supported by this processor type. contact your product vendor."

    Could it be because the laptop has windows xp...on the driver details for the driver i downloaded it says that it is for windows 7 64 bit...
     
  12. etaf

    etaf Moderator

    Joined:
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    First Name:
    Wayne
  13. adisx06x

    adisx06x Thread Starter

    Joined:
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    alright!! it worked! thx a whole lot. I deff made this a lot more difficult than it had to be...lol...thx a lot again...
     
  14. etaf

    etaf Moderator

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    Wayne
    your welcome (y) thanks for letting us know
     
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