Solved: Wireless network driver help.

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adisx06x

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Mar 1, 2012
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77
I can't seem to find a wireless driver to be able to connect to the internet anywhere. I do not have the installation cd's.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM) i5 CPU M 560 @ 2.67GHz, x86 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3317 Mb
Graphics Card: NVIDIA NVS 3100M, 512 Mb
Hard Drives: C: Total - 74231 MB, Free - 44586 MB; D: Total - 2035 MB, Free - 1942 MB;
Motherboard: Dell Inc., 0K42JR
Antivirus: Sophos Anti-Virus, Updated: No, On-Demand Scanner: Enabled
 

etaf

Wayne
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Oct 2, 2003
Messages
65,454
should be on the dell site
whats the service tag number - should be on a label on the pc
also post a device manager screen shot
------------------------------------------------------------------------
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if the above does not work then

Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
or
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

once you are in device manager then

network adaptors, click on the + > post back the devices listed there
are there any ! ? or X

post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
Windows XP
Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

Vista or Windows 7
you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

Windows 8
you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
>Press the Esc. key.
>go back to your Windows 8 start screen - Swipe from left or press Window Button
>Press Ctrl+PrntScr button to use Snipping Tool


To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
theres a few drivers
http://www.dell.com/support/drivers/us/en/19/ServiceTag/DD9K1Q1

lets find out some more info
------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device with a yellow!
network controller

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030
 

adisx06x

Thread Starter
Joined
Mar 1, 2012
Messages
77
Hardware ID's:

PCI\VEN_8086&DEV_422B&SUBSYS_11218086&REV_35
PCI\VEN_8086&DEV_422B&SUBSYS_11218086
PCI\VEN_8086&DEV_422B&CC_028000
PCI\VEN_8086&DEV_422B&CC_0280


Vendor ID: 8086
Device ID: 422B

ps: before posting for help I tried installing some of these kind of randomly almost to no avail...
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
from that info its should be a
Intel(R) Centrino(R) Ultimate-N 6300 AGN
and this driver
http://www.dell.com/support/drivers...?driverId=YYDDV&osCode=W764&fileId=3113750626

download and install
see the instructions on the site
Dell Update Package Instructions

Download
1. Click Download Now to download the file.
2. When the File Download window appears, click Save to save the file to your hard drive.

Installation
1. Browse to the location where you downloaded the file and double-click the new file.
2. Read over the release information presented in the dialog window.
3. Download and install any prerequisites identified in the dialog window before proceeding.
4. Click the Install button.
5. Follow the remaining prompts to perform the update.
 

adisx06x

Thread Starter
Joined
Mar 1, 2012
Messages
77
it says it was installed but i dont see the wireless icon at the bottom right or nothing else
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
lets see the device manager screen shot again
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,454
thats not installed at all
have you rebooted ?
has the file just extracted somewhere on the PC - just downloading to see if i can work it out

can you use the option of extract without installing
 

adisx06x

Thread Starter
Joined
Mar 1, 2012
Messages
77
I rebooted and nothing....then i extracted to a folder i made on the desktop and ran the setup...I got the message "this installation package is not supported by this processor type. contact your product vendor."

Could it be because the laptop has windows xp...on the driver details for the driver i downloaded it says that it is for windows 7 64 bit...
 

adisx06x

Thread Starter
Joined
Mar 1, 2012
Messages
77
alright!! it worked! thx a whole lot. I deff made this a lot more difficult than it had to be...lol...thx a lot again...
 
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