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Solved: Wireless network not responding on toshiba laptop

Discussion in 'Networking' started by jeanierobinson, Dec 17, 2009.

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  1. jeanierobinson

    jeanierobinson Thread Starter

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    So my stepsister brought me her laptop last night because the wireless was not working on it. When I opened the laptop I noticed well it looked like one of her children had stepped on teh mouse pad part so it was severly dented in. Which in turn the mouse would not work so I had to hook up a manual mouse. Anyway her switch is moved over to wireless and it cannot find any networks. All of the comp. in my house run off of wireless so I know it is not the router. My question is could the dent where the mouse pad is located on the laptop, could it have damaged the network card/wireless card internally? Or should I just try to manually see if it will connect to the internet through an ethernet cable? Or reinstall windows (hoping that might fix the network driver) because she has a lot of crap on here and obviously its moving horrendously slow...
     
  2. etaf

    etaf Moderator

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    Wayne
    It may have damaged the motherboard

    Whats in device manager
    {Device Manager}
    Post back the results in device manager
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} > network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    for windows 7
    start > control panel>
    System and Security>
    Device Manager

    ----------------------------------------------------------------------------
     
  3. Spyne

    Spyne

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    Connecting the system with ethernet cable is the simplest solution to the problem to check wether it works if not do reply with wot result you see after that process. regarding the damage near the mouse pad i would say its the circuitry related to hard drive and also other buttons placed in the front panel of the base structure.
     
  4. jeanierobinson

    jeanierobinson Thread Starter

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    In device manager it shows next to the network adapters...atheros wireless network adapter and also realtek family fast ethernet nic
     
  5. jeanierobinson

    jeanierobinson Thread Starter

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    and the ethernet cable is not working...
     
  6. etaf

    etaf Moderator

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    i suspect you have a hardware problem..... and with the cost of laptops not really worth repairing unless you know someone,,,
     
  7. jeanierobinson

    jeanierobinson Thread Starter

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    Well I just restored it back to the point where I knew it was working correctly when I last looked at it...which was two years ago lol and now the wireless works and I took all of her crap off of it (programs)...so yeah.
     
  8. etaf

    etaf Moderator

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    thanks for the update
    you can mark as solved

    Button at top of your first post
     
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