Solved: Wireless network suddenly disappeared

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ArlenYung

Thread Starter
Joined
Feb 8, 2013
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Hi there, I have a laptop which has always connected to this wireless network fine until yesterday. The wireless network seemed to suddenly just disappear. There are three other laptops in the house which can still detect that wireless network and connect to it except that one now. I have restarted that laptop and the network reappeared and it connected. But when it was restarted again, the network showed just for a minute or so and the laptop cannot connect and then the network disappears. I've restarted it many times now and it just shows the network for a brief moment, trys to connect and then the network disappears.

This is the info for the laptop:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) CPU P6100 @ 2.00GHz, x64 Family 6 Model 37 Stepping 5
Processor Count: 2
RAM: 2998 Mb
Graphics Card: Intel(R) HD Graphics, 1275 Mb
Hard Drives: C: Total - 293422 MB, Free - 248128 MB;
Motherboard: TOSHIBA, Portable PC
Antivirus: Trend Micro Titanium Maximum Security, Updated: Yes, On-Demand Scanner: Enabled



I'm not sure what to do. Can someone please help me out, thank you in advance.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,494
can we see a screen shot from inSSIDer and click on timegraph and just select your wireless signal


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Run inSSIDer wifi scanner
http://www.metageek.net/products/inssider/

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ArlenYung

Thread Starter
Joined
Feb 8, 2013
Messages
3
srymom.png

Arlen.png

I have taken a screen shot of the laptop which cannot detect the network and a screen shot of this laptop which is on the network using the programme. The network wanted is TNCAP3746B3
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,494
your on channel 13 along with a few others

and all channel 13's appear to disappear

log into the router and change the wireless to use channel 1 - see if the wireless now disappears at all

US are not allowed to use channel 13 or 14 - so maybe something going on there on the laptop - I see you are in new zealand - so 13 should be OK
 

ArlenYung

Thread Starter
Joined
Feb 8, 2013
Messages
3
Your suggestion worked, thank you. I've learnt more about wireless networking now. Thank you again.
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,494
thats quite strange you have the intermittent issue - but you would get interference anyway from the ch13 signals

(y)
 
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