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Solved: Wireless printer problems

Discussion in 'Hardware' started by innojuk, Oct 9, 2011.

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  1. innojuk

    innojuk Thread Starter

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    I have an HP Office Jet Pro 8500a Plus running wirelessly on my home network. This has been working fine until yesterday. My wife tried to print an email from her Yahoo account and it wouldn't print. On looking on the list of documents the item was listed and didn't show any problems. On checking the printer it was greyed out and listed as 'offline'. I managed to delete the document and I have tried to get the printer back online.

    I have had to reinstall the printer and it is now showing in the 'devices and printers' however, the computer refuses to see it and says there is no printer on the network. I have tried to check the port and the IP address match but when I click on configure port I get an error message.

    I also have a laptop which is also networked and has the same printer installed, this is greyed out and marked as offline and I cannot alter it. I do not want to delete and reinstall until I get the printer working on the main computer.

    I noticed that when I unistalled and reinstalled the printer the IP address changed. I have tried putting the IP address into the web browser and it won't open anything, it says 'timed out' when I try.

    I have also tried pinging the IP addressn and I get 'request timed out'.

    Sorry this is so convulted but I am going round and round in circles and it's boiling my brain!!!!!!!!

    Does anyone have any ideas?

    Thanks

    J
     
  2. etaf

    etaf Moderator

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    First Name:
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    can you look at the HP printer itself and see what the settings are for the wireless
    IP address etc ?

    you could set up a fixed IP for the printer if necessary

    post an ipconfig /all from one of the PCs - and we can give you a set of numbers to use

    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
     
  3. innojuk

    innojuk Thread Starter

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    Please see details below. Please also note that I have tried fixing the IP address as 192.168.1.3 and I have ensured that the Port is the same. At the start of the problem the port name was 192.168.1.3_1
    if that suggests anything to you?

    Thanks

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : AM2-4200-Win7
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection 6:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #4
    Physical Address. . . . . . . . . : 74-EA-3A-87-BC-98
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : TP-LINK Wireless N Adapter
    Physical Address. . . . . . . . . : 74-EA-3A-87-BC-99
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::64d6:26c9:d4c8:af66%17(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 10 October 2011 09:53:25
    Lease Expires . . . . . . . . . . : 11 October 2011 09:53:25
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 276097594
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-FB-9F-B7-00-13-8F-BB-CC-9D
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
    Physical Address. . . . . . . . . : 00-13-8F-BB-CC-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{C9620378-E9D8-4221-9FEC-6D656731AE0E}:
     
  4. etaf

    etaf Moderator

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    have you checked the router to see if 192.168.1.3 is showing - maybe in a LAN status page of DHCP table

    can you ping 192.168.1.3

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping 192.168.1.3
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
     
  5. innojuk

    innojuk Thread Starter

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    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jonathan>Ping 192.168.1.3

    Pinging 192.168.1.3 with 32 bytes of data:
    Reply from 192.168.1.4: Destination host unreachable.
    Reply from 192.168.1.4: Destination host unreachable.
    Reply from 192.168.1.4: Destination host unreachable.
    Reply from 192.168.1.4: Destination host unreachable.

    Ping statistics for 192.168.1.3:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\Users\Jonathan>
     
  6. etaf

    etaf Moderator

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    looks like the printer is not on the network

    whats the make and model of the router
     
  7. innojuk

    innojuk Thread Starter

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    The printer is connected to the network and the computer(s) are also connected, this is why I am so frustrated as they are all telling me they are connected and working correctly but they cannot see each other.

    Router is a Talktalk issued one -Huawei EchoLife hg521
     
  8. etaf

    etaf Moderator

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  9. innojuk

    innojuk Thread Starter

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    I can log into the router page but I cannot find anywhere that tells me what devices are connected. There is no DHCP list or anything like that. Any suggestions where to look
     
  10. etaf

    etaf Moderator

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  11. innojuk

    innojuk Thread Starter

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    [​IMG][​IMG]
    IP address: * Subnet mask: * Submit




    DHCP Server
    Help
    DHCP server: Enable Start IP address: * End IP address: * Lease duration: Permanent lease day(s) hour(s) minute(s) second(s) DNS Domain: Primary DNS server address: Secondary DNS server address: Submit




    DHCP Option Pool
    Help
    Device type: STBPhoneCameraComputerOther DHCP Option pool: Enable Option60: Start IP address: * End IP address: * DHCP relay: Enable New Device Name: Operation: Set Delete Update Submit




    IP Address Reserve
    New
    Remove
    Help
    Index MAC address:(AA:BB:CC:DD:EE:FF) IP address Submit
     
  12. etaf

    etaf Moderator

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    Wayne
    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  13. innojuk

    innojuk Thread Starter

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    Hopefully it's attached??
     

    Attached Files:

  14. etaf

    etaf Moderator

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    Wayne
    whats under status > lan
     
  15. innojuk

    innojuk Thread Starter

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    This is it
     

    Attached Files:

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