1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Wireless USB adapter can't connect to Linksys modem

Discussion in 'Networking' started by Nexus17, Mar 18, 2013.

Thread Status:
Not open for further replies.
  1. Nexus17

    Nexus17 Thread Starter

    Mar 18, 2013
    Hi there,

    I'm starting this thread because I can't get my new Linksys AE2500 wireless use adapter to connect to my new Linksys X2000 ADSL modem. I purchased both of these devices because my old 2wire modem kept dropping the wifi signal and I had to keep turning off and on the modem in order to get the wifi signal back. Now my problem is that I can't connect my AE2500 adapter to the x2000 modem at all, heck I can't connect any wifi enabled device to the modem even though the SSID and password is correct. The adapter finds the network but it can't connect to it at all. The x2000 modem works perfectly since I can use the internet if I connect my computer to it via Ethernet cable but unfortunately I have my desktop in my room and the modem is in the living room so connecting using an Ethernet cable really isn't an option. I tried using my old 2wire modem to see if it would connect to that modem and it did as a matter of fact and the speeds were good but as of late, the speeds have been horrible and the signal drops every few minutes. I get 1 bar in the network status and speed of 1.0 Mbps. Here is a picture for reference:


    The problem only persists when using wifi though because when connected to the 2wire modem, the speeds are fast. Range isn't really a problem because im like 10 feet away from the router so I'm not sure what's causing that problem. I assume it's the modem being that its about 7 years old so I would really like to get my x2000 working to see if it's better than my old 2 wire. I'm currently connected to my old 2wire modem via my AE2500 wireless usb adapter as that's the only way I can use the internet.

    Here's my info:

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 3949 Mb
    Graphics Card: NVIDIA GeForce GTX 560 Ti, 1024 Mb
    Hard Drives: C: Total - 953766 MB, Free - 638614 MB;
    Motherboard: Gigabyte Technology Co., Ltd., Z68XP-UD3
    Antivirus: Microsoft Security Essentials, Updated and Enabled


    Thank you in advance.
  2. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    does anything work with the new router on wireless
    can you connect a PC to the router via a cable and does it work

    with the new adapter and the new router -

    Remove the wireless security
    Is your wireless security enabled?
    if so - log into the router and remove the wireless security - now see if it will connect.
    if it does - log back into the router and try with the wireless security enabled again


    lets see an ipconfig /all and an xirrus screen shot

    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the infomation above those entries

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    For Windows 8
    to open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.

    This should work for all windows version, XP, Vista, W7
    Hold the Windows key and press R

    then type CMD

    then press Enter to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.

    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

    {If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.
    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    Windows 8
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

    A useful guide on troubleshooting an intermittent wireless connection

    Apple Mac OS
    If you are using the Mac OS then use http://www.istumbler.net/

    if you want to optimise base station position and signal strength / dead spots use
    http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal

  3. Nexus17

    Nexus17 Thread Starter

    Mar 18, 2013
    Thanks for the quick reply etaf but I finally got the wifi to work on the X2000 modem after snooping around the settings page. It seems Linksys has a security feature enabled by default which only allows you to use wifi from the modem through "wifi protected set up". You're suppose to add the device that you want to have wifi on from Cisco Connect which installs when you're originally setting up the router but that's still a hassle because it sometimes doesn't work. I removed this feature and changed the option to Manual and that's how I got it to finally work. I tested the wifi through my phone and a lap top and it connectes just fine.

    I'll break it down into steps just in case future users get the same problem:

    1. Went to the setup page from my browser:
    -It will ask you for a username and password, if it's you're first time setting it up try using User: admin Pass: admin, if not use User: Admin Pass: The password you use to connect to that modem


    2. Entered the set up page and navigated to the Wireless section


    3. By default, Wi-Fi Protected Setup™ is checked, click on the bubble next to Manual. New settings will appear just make sure you don't change anything. *I noticed that if I changed the channel width from 20mhz only to auto, whenever my phone rang I would lose connection so leave it as 20 MHz.


    After that, press the save settings button to save those settings and you should get redirected to a page that looks like this:


    Don't do anything at this point, as the text says you will be returned to previous page after a few seconds. After it finishes, you're connection will go off for a few seconds and reconnect to apply those changes. Now that you have done these steps, see if you're wifi work by trying to connect from multiple devices. Good luck!
  4. etaf

    etaf Moderator

    Oct 2, 2003
    First Name:
    thanks for taking the time to post your solution
    You can mark your own threads solved using the [​IMG] button at the top of the page of the thread in the upper left corner. :)
  5. Nexus17

    Nexus17 Thread Starter

    Mar 18, 2013
    No problem, I have pressed the mark solved button.
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1093446

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice