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Solved: WMP 11 install problem

Discussion in 'Virus & Other Malware Removal' started by conan007, Jul 14, 2007.

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  1. conan007

    conan007 Thread Starter

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    recently,i have some problems in windows media player 11 and i uninstall,and try to install it back.but now everytime i try to install, it end up with cannot complete the windows media setup,error code:8007F00D. can anybody help as i have googled the problem but cant find any fix:( :(
     
  2. devil_himself

    devil_himself

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    Lets see if this fixes it
    To reinstal Windows Media Player in Windows XP: > you will need your Xp cd

    Click start > run > and type the following commands one by one > Press enter

    "rundll32.exe setupapi,InstallHinfSection InstallWMP64 132 c:\windows\inf\mplayer2.inf"

    "rundll32.exe setupapi,InstallHinfSection InstallWMP7 132 c:\windows\inf\wmp.inf"
     
  3. conan007

    conan007 Thread Starter

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    i try that but now my windows media player become the windows media player 6:eek: :confused: ??
     
  4. devil_himself

    devil_himself

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    Now upgrade it to Wmp 11
     
  5. conan007

    conan007 Thread Starter

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    still same..:( the installer ends up with error:8007F00D :(
     
  6. devil_himself

    devil_himself

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  7. conan007

    conan007 Thread Starter

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    well according to the second site,i should check the updspapi.log in windows dir,so i check and found the problem.heres the log:

    [UpdSpAPI Log]
    OS Version = 5.1.2600 Service Pack 2
    Platform ID = 2 (NT)
    Service Pack = 2.0
    Suite = 0x0100
    Product Type = 1
    Architecture = x86
    [2007/07/15 12:39:22 1692.2]
    #E008 Setting registry value HKLM\Software\Microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList\SanDiskIM
    #E033 Error 5: Access is denied.

    #E065 Parsing AddReg section [reg.devices] in "d:\6b1b02ca36824654948e1714\update\update.inf" failed. Error 5: Access is denied.
    #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.ReInstall] in "d:\6b1b02ca36824654948e1714\update\update.inf" failed. Error 5: Access is denied.
    #E008 Setting registry value HKLM\Software\Microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList\SanDiskIM
    #E033 Error 5: Access is denied.
    #E065 Parsing AddReg section [reg.devices] in "d:\6b1b02ca36824654948e1714\update\update.inf" failed. Error 5: Access is denied.
    #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.ReInstall] in "d:\6b1b02ca36824654948e1714\update\update.inf" failed. Error 5: Access is denied.
    [2007/07/15 12:45:55 3580.2]
    #E008 Setting registry value HKLM\Software\Microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList\SanDiskIM
    #E033 Error 5: Access is denied.
    #E065 Parsing AddReg section [reg.devices] in "d:\b54e1e0116d7de03a9dd54890c66\update\update.inf" failed. Error 5: Access is denied.
    #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.ReInstall] in "d:\b54e1e0116d7de03a9dd54890c66\update\update.inf" failed. Error 5: Access is denied.
    #E008 Setting registry value HKLM\Software\Microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList\SanDiskIM
    #E033 Error 5: Access is denied.
    #E065 Parsing AddReg section [reg.devices] in "d:\b54e1e0116d7de03a9dd54890c66\update\update.inf" failed. Error 5: Access is denied.
    #E064 Parsing install section [ProductInstall.GlobalRegistryChanges.ReInstall] in "d:\b54e1e0116d7de03a9dd54890c66\update\update.inf" failed. Error 5: Access is denied.]

    i try to go to that location,HKLM\Software\Microsoft\Windows Media Device Manager\Plugins\SP\MSPMSP\KBDeviceList\SanDiskIM but can access only after the windows media device manager, after that i click the subkeys and get "Cannot open xxxx:Error while opening key. i try to set the permission but still cant view or change it:(
     
  8. conan007

    conan007 Thread Starter

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    HELP!!now i got a new problem,MY Windows suddenly become slow like snail after i restart the computer!!it takes 6 min just to start windows.it takes forever to open application.i check the task manager and see the cpu usage is still normal but my system is very slow now =((( i remember i install the ie7 before restart but could that be the problem??can anyone help?=( by the way i ran the ad-aware and found nothing.=(
     
  9. devil_himself

    devil_himself

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    Try uninstalling IE 7 ... We need to know what caused it
     
  10. conan007

    conan007 Thread Starter

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    i uninstall it but still the windows still slow,its not just slow ,very slow =(,some application crash like services.msc.. and for some reason my theme has change to windows classic now..=(
     
  11. devil_himself

    devil_himself

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    Click here to download HJTsetup.exe:
    -------------------------------------------

    http://www.thespykiller.co.uk/files/HJTSetup.exe

    Save HJTsetup.exe to your desktop.
    Double click on the HJTsetup.exe icon on your desktop.
    By default it will install to C:\Program Files\Hijack This.
    Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
    Put a check by Create a desktop icon then click Next again.
    Continue to follow the rest of the prompts from there.
    At the final dialogue box click Finish and it will launch Hijack This.
    Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
    Click Save to save the log file and then the log will open in notepad.
    Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    Come back here to this thread and Paste the log in your next reply.
    DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
     
  12. conan007

    conan007 Thread Starter

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    Mar 31, 2006
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    heres the log =( :

    Logfile of HijackThis v1.99.1
    Scan saved at 8:20:21 AM, on 7/16/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZONELABS\vsmon.exe
    C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    C:\Program Files\Alwil Software\Avast4\ashServ.exe
    C:\WINDOWS\System32\brsvc01a.exe
    C:\WINDOWS\System32\brss01a.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\inetsrv\inetinfo.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Backup4all\IoctlSvc.exe
    C:\WINDOWS\System32\tcpsvcs.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Universal Shield 4.1\US30Service.exe
    C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
    C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
    C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\LClock\LClock.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Internet Download Manager\IDMan.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: StylerToolBar - {D2F8F919-690B-4EA2-9FA7-A203D1E04F75} - C:\Program Files\Styler\TB\StylerTB.dll
    O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [LClock Application] C:\Program Files\LClock\LClock.exe
    O8 - Extra context menu item: Download All Links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {2931566C-B8A6-46C5-BF4D-E6AB9251E953} (Nexon Package Manager Control) - http://s.nx.com/activex/public_new/nxpm.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1174705122459
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1177971609637
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.113.138 85.255.112.115
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: NameServer = 85.255.113.138 85.255.112.115
    O17 - HKLM\System\CS3\Services\Tcpip\..\{02DFC6CA-C04A-49BF-9632-708A2F968DFA}: NameServer = 85.255.113.138,85.255.112.115
    O17 - HKLM\System\CS3\Services\Tcpip\..\{4BAA8015-E0B4-4F92-A19B-E69A71AC7293}: NameServer = 202.188.0.133 202.188.1.5
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.113.138 85.255.112.115
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WBSrv - D:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\wbsrv.dll (file missing)
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
    O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
    O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
    O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
    O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: PLFlash DeviceIoControl Service - Prolific Technology Inc. - C:\Program Files\Backup4all\IoctlSvc.exe
    O23 - Service: SmartLinkService (SLService) - Smart Link - C:\WINDOWS\SYSTEM32\slserv.exe
    O23 - Service: US30Service - Unknown owner - C:\Program Files\Universal Shield 4.1\US30Service.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZONELABS\vsmon.exe
     
  13. conan007

    conan007 Thread Starter

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    OMG new trouble,now i cannot open my second partition after Local Disk C,local disk D. if i double click it,it says,this drive is not formated,would you like to formate?.And more badly,i store all my picture,video in there (T_T).will the file lost if i format it?

    p/s:my local disk c is FAT32 system and local disk d is NTFS
     
  14. conan007

    conan007 Thread Starter

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    Mar 31, 2006
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    hm..i duno what i do,but my system seems to be a bit stable now,i can run a few programs now,but still cant access the services.msc appllication =(
     
  15. devil_himself

    devil_himself

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    What happens when you

    Start >> run >> services.msc
     
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