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Solved: Work Computer won't stay started due to error

Discussion in 'Windows XP' started by Amy March, Oct 13, 2011.

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  1. Amy March

    Amy March Thread Starter

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    Good Morning,
    I could really use some help this morning, Started the computer like any other morning, booted up to a certain point and an error popped up: Windows coud not start - file is missing or corrupt: \windows\system32\config\system. It's been running fine and now I have no idea what to do. Would really appreciate any help / suggestions - using a borrowed laptop to get this posted. Thank you in advance!
     
  2. etaf

    etaf Moderator

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  3. Amy March

    Amy March Thread Starter

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    no, unable to access safemode - brings me to a black screen with a small blinking cursor in the upper left hand corner
     
  4. Amy March

    Amy March Thread Starter

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    ok, almost got in - went through the process but before safemode screen could come up, just shut down
     
  5. etaf

    etaf Moderator

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    do you have any recovery CDs
     
  6. Amy March

    Amy March Thread Starter

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    I have 2 disks that originally came with a dell computer - have since upgraded but still have those disks - Reinstallation cd - Micoswoft windows xp home edition - operating system - not sure why there are 2 of them - both say the same thing. I'm not sure if we used them when we upgraded or if the new computer came with xp already installed. But those are the only 2 disks for xp i have. Disk does say: this cd is not for reinstallation of drivers or programs.
     
  7. etaf

    etaf Moderator

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    the other one may have the drivers

    what did you upgrade to ? and do you have those CDs

    do you have any data on the PC you need to keep ?

    you could put one in the CD and at lease see if it boots up - then you can just abandon the process, and then use ubuntu and see if it boots and can get the data off

    ------------------------------------------------------------------------

    UBUNTU Virtual CD
    It may be possible to boot from another Operating System
    This will at least test the Hardware and also see if you can see the Harddrive and possibly get data off.

    If you have another PC with a cdwriter and spare CD
    goto http://www.ubuntu.com/ and download the ISO http://www.ubuntu.com/desktop/get-ubuntu/download

    YOu can also run from a USB device now - if the Machine supports booting off a USB Stick
    http://www.ubuntu.com/desktop/get-ubuntu/download

    full details are here (Note this is for version 9 - so the start up options are slightly different )
    http://www.howtogeek.com/howto/wind...backup-files-from-your-dead-windows-computer/

    click on the image "download ubuntu"
    Select a location
    then begin download
    Save the file onto your PC – remember where you saved it – so you can find it again to create the image bootable CD.

    You do NOT copy the ISO file onto a CD - you have to use the ISO to create a bootable CD
    The CD creator software you have on the PC may have an option to create an image from an ISO
    If not - use this free program http://www.imgburn.com/

    When the UBUNTU CD boots - you will see a screen - with Language on the left panel and two option images labelled

    == > Try ubuntu
    == > Install ubuntu

    You can try Ubuntu without making any changes to your computer, directly from this CD

    Use OPTION 1 "Try ubunto without any change to your computer" ONLY this option this will run from the CD and not install onto your harddrive - be careful, if you do install onto the PC - you will wipe the data and software OFF your hard drive.., so repeat only use option 1

    Now you should see a UBUNTU desktop
    This at least proves the main parts of the PC are working

    You may see your Harddrive on the desktop - if not have in look in the places on the tool bar at the top of the screen.

    If you can see your harddrive – see if you can find the your datafiles –
    XP look in “documents and settings” under the user name you had on the PC
    Vista/Windows 7 look in “user” under the user name you had on the PC

    Now if you have a USB flash drive or external harddrive – you should be able to copy your data from the harddrive onto the USB device

    ------------------------------------------------------------------------
     
  8. Amy March

    Amy March Thread Starter

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    I had the computer built from scratch about 3-4 yrs ago - Asus with an AMD - Raid mirror drive. I'm sure he installed XP but I don't have any other disks except the Dell Disks - one for the Operating system and one for Drivers/Utilities. Is this some kind of virus that attacked or just a basic failure? The laptop i'm on now is ancient - probably purchased sometime around 1999 or 2000. Not sure I can do what you are asking with this one.
     
  9. Amy March

    Amy March Thread Starter

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    Tried accessing the raid drive, brought me up to a different window offereing different safemode options, tried hitting the "r" for repair, but it shut down on me again
     
  10. etaf

    etaf Moderator

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    the dell disks - should be a recovery CD set for a DELL PC - so they cannot be used on that PC

    did you try the safemode option?
     
  11. Amy March

    Amy March Thread Starter

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    I did - starts the process then shuts down - so no go - tried the "recover to last known good settings" and nothing, shuts down before anything can finish
     
  12. etaf

    etaf Moderator

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    is there anything connected to the USB or other ports on the PC - try taking them off

    you may need to open the PC and see if all the fans are running - particularly the CPU FAN - it may be getting overheated and a good clean out fix it

    otherwise its a case of removing some items from with in the PC - like DVD/CD drive etc to see if it will work with the minimum hardware connected
     
  13. Amy March

    Amy March Thread Starter

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    Just curious - would it be worth my removing the hard drive from this computer and installing it on my home computer to copy the info onto a flash drive? Would that cause problems on my home computer? Still not sure if this is a virus or just a xp failure.
     
  14. etaf

    etaf Moderator

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    you can do that - install as a slave drive - sometimes windows still wont allow you to connect and ubuntu as a virtual OS should be able to copy the info
     
  15. Amy March

    Amy March Thread Starter

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    Just the basics connected - pc is open and fans all running, all clean with air - will try disconnecting the dvd/cd now. Removed that along with printer and auto program flash drive. Now it starts then shuts right off - took the power supply out, both fans working, turns on and then shuts off - doesn't smell burnt but maybe I need a new power supply?
     
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