1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: Work laptop mess

Discussion in 'Virus & Other Malware Removal' started by jameskelsey, Jan 18, 2007.

Thread Status:
Not open for further replies.
  1. jameskelsey

    jameskelsey Thread Starter

    Joined:
    Nov 8, 2004
    Messages:
    328
    My friends kid got on his work laptop and got it infected then tried to fix it himself so he would not get in trouble.It did'nt go so well.He just moved and has'nt found the box that have the disks for his computer yet.I had to use my xp disk to do a repair install just to get things working again.Could someone please look at his log for me?

    Logfile of HijackThis v1.99.1
    Scan saved at 9:34:35 PM, on 1/18/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    C:\Program Files\Dantz\Retrospect\retrorun.exe
    C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
    c:\program files\verizon wireless\venturi\Client\ventc.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\system32\Rundll32.exe
    C:\WINDOWS\system32\keyhook.exe
    C:\Program Files\Acer\eRecovery\Monitor.exe
    C:\WINDOWS\system32\lxamsp32.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
    C:\Program Files\Real\RealPlayer\RealPlay.exe
    C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
    C:\Program Files\Common Files\AOL\1153799224\ee\AOLSoftware.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.7.0\FotomatDeviceConnect.exe
    C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\WINDOWS\system32\WDBtnMgr.exe
    C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
    C:\WINDOWS\system32\sistray.exe
    C:\Program Files\LexmarkX63\AcBtnMgr_X63.exe
    C:\Program Files\LexmarkX63\ACMonitor_X63.exe
    C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\America Online 9.0\aoltray.exe
    C:\Program Files\Logitech\MouseWare\system\em_exec.exe
    C:\WINDOWS\system32\mrtMngr.EXE
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\AOL Companion\companion.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Hyjack This\HijackThis.exe

    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.7.0\ViewBarBHO.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.7.0\IEViewBar.dll
    O4 - HKLM\..\Run: [LaunchApp] Alaunch
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
    O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
    O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [eRecoveryService] C:\Program Files\Acer\eRecovery\Monitor.exe
    O4 - HKLM\..\Run: [lxamsp32.exe] lxamsp32.exe
    O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
    O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
    O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
    O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
    O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1153799224\ee\AOLSoftware.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ViewpointPhotosDeviceConnect] C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.7.0\FotomatDeviceConnect.exe
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
    O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\BackWeb-8876480.exe
    O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: AcBtnMgr_X63.exe.lnk = C:\Program Files\LexmarkX63\AcBtnMgr_X63.exe
    O4 - Global Startup: ACMonitor_X63.exe.lnk = C:\Program Files\LexmarkX63\ACMonitor_X63.exe
    O4 - Global Startup: Corel Family & Friends Reminders.LNK = C:\Program Files\Corel\Print House Magic 4 Premium\cffrem.exe
    O4 - Global Startup: Wireless-G Notebook Adapter.lnk = C:\Program Files\Linksys\Wireless-G Notebook Adapter\Gcc.exe
    O4 - Global Startup: QuickBooks Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDAgent.exe
    O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
    O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
    O4 - Global Startup: AOL Companion.lnk = C:\Program Files\AOL Companion\companion.exe
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1169153601191
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1169154132252
    O17 - HKLM\System\CCS\Services\Tcpip\..\{BE250D24-220C-4028-8F87-008091D20937}: NameServer = 66.174.95.44 66.174.92.14
    O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: NICSer_WPC54G - Unknown owner - C:\Program Files\Linksys\Wireless-G Notebook Adapter\NICServ.exe
    O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
    O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
    O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
    O23 - Service: Venturi Client (Venturi2) - Venturi Wireless - c:\program files\verizon wireless\venturi\Client\ventc.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
     
  2. DoubleHelix

    DoubleHelix Banned

    Joined:
    Dec 9, 2004
    Messages:
    24,388
    Until the system is clean of viruses and trojans, your friend should not take the computer to work. If he connects it to the company network and infects other systems, he'll be in far more trouble than if he had just fessed up to letting his kid run wild on company equipment.

    I would go so far as to say he should probably request it be completely reinstalled to be sure there are no threats.
     
  3. jameskelsey

    jameskelsey Thread Starter

    Joined:
    Nov 8, 2004
    Messages:
    328
    Luckily he does not have to worry about that because he's the boss and it's a small company without a network.I've continued to update and repair things along with installing AVG AV and Defender which found nothing.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/536457

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice