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Solved: XP boots to a Blank Screen with cursor only!

Discussion in 'Windows XP' started by johnnieq, Feb 11, 2006.

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  1. johnnieq

    johnnieq Thread Starter

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    A friend installed some device driver utility yesterday and used it to remove two drivers he thought were unnecessary. Today his mouse does not work. He tried Safe Mode with no luck. Then he tried to repair the OS using the WinXp Pro CD. Half way through it failed, so he brought it to me.

    This computer is an Intel P4 2.8GHz running Win XP Pro with 1GB of dual-channel Ram.
    It has two serial ATA hard drives.

    I am sure a complete reinstall of the OS will work, but he doesn't want to lose any of his installed apps or documents.

    It boots to a blank screen with the cursor in the middle of the screen. Nothing seems to work at this screen. Not even Ctrl-Alt-Del.

    In safe mode the same thing happens except you see the "Safe Mode" text at the four corners of the screen, with cursor still stuck mid-screen.

    I ran a diagnostic app on it in DOS and the mouse functions fine there, so it is not a hardware issue.

    I have his computer connected to my home network but can not access it from the other computers as it never finishes booting up plus nothing is shared on it anyway.

    Is there some way for me to access System Restore to go back to yesterday morning?

    Or any other ideas on what else I could do?
     
  2. wacor

    wacor Banned

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    Did you try going into safe mode??

    What make and model is the computer?
     
  3. Del80y

    Del80y

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    When i press F8 to enter safe mode i get a few optuions
    like boot safe mode
    star windows normaly
    and go back to a previous setting that did work

    Does your computer have the same ?
     
  4. wacor

    wacor Banned

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    yet in addition to safe mode with network



    so are you saying last known configuration did the trick for you?

    or wondering if you should try that?
     
  5. johnnieq

    johnnieq Thread Starter

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    wacorsaut - in my post I twice mentioned trying Safe Mode.

    Del80y - I already tried using the "Last Known Good Configuration" option.
    It goes to the same blank screen with cursor in the center. :(

    Thanks guys, any more suggestions? Anyone.... PLEASE!
     
  6. wacor

    wacor Banned

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    Sorry, I read too quickly sometimes and having one of those days. :eek:
     
  7. johnnieq

    johnnieq Thread Starter

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    On the F5 screen I have tried:
    - Safe Mode
    - Safe Mode with Networking
    - Safe Mode with Command Prompt
    - Enable Boot Logging
    - Last Known Good Configuration
    - Directory Services Restore Mode
    - Debugging
    All bring me to a blank screen with cursor stuck in the middle.
     
  8. dstagy

    dstagy

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    You could try a work around to save those documents. There is something called an external hard drive enclosure(USB) that you can use to extract data from your friends hard drive on to your computer. That way you can do a clean install and then just transfer his data back.
     
  9. johnnieq

    johnnieq Thread Starter

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    dstagy,

    I have an external USB hard drive enclosure, but it is for IDE drives, not serial ATA so that won't work.

    I just now gave up trying to repair the existing OS installation & re-installed it using a new directory. That way all his old documents remained intact. (C:\Documents and Settings\Terry\My Documents\)

    Problem now is I can't access his old Documents folder. It is still there, but I am keep getting "Access is denied" when I try to get into it.

    Getting closer....
     
  10. johnnieq

    johnnieq Thread Starter

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    OK. Got it solved in a round-about way.

    I installed Win XP in a new folder so there were now two OS installed.

    The new one worked fine but user's original document folders were "Access Denied."

    On Microsoft's support site I found "How to take ownership of a file or folder in Windows XP." I did as it directed and was able to access all of the user's old folders & files.

    I then transferred all his old Documents into his new "My Documents' folder.

    I then edited boot.ini to remove the original OS from the boot menu, then deleted the old Windows folder and the old user account folders.

    He has to reinstall all of his old apps but lost nothing!

    Case closed....
     
  11. dstagy

    dstagy

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    Now that's what I call a work around!
     
  12. wacor

    wacor Banned

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    Looks like you did not need any help after all and came up with an interestion solution

    (y)
     
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