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Solved: XP freezes after download Chrome

Discussion in 'Web & Email' started by Johnspath, Aug 26, 2010.

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  1. Johnspath

    Johnspath Thread Starter

    Joined:
    Jan 1, 2010
    Messages:
    4
    Hello,

    I have a desktop:
    Windows XP Home Edition, Version 5.1.2600 Service Pack 3

    Tonight I got the message that I had to renew my license for Avast! While renewing, they asked me if I also wanted to download Google Chrome. As I have heard good reviews about Chrome, I chose to download that. Big mistake, I guess…

    After the download of Chrome was finished, the desktop froze. I rebooted the desktop but it froze again right after I uninstalled Google Chrome (not sure if I was finished with uninstalling).
    Since then, I can’t do anything anymore on the desktop, because every time I start up the desk top, it freezes already during the starting up. So I can’t even start other programs.

    I would really appreciate any help to get things ‘starting’ again. Thanks!
    John
     
  2. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    Hi and welcome.

    Does it boot up okay in Safe Mode?

    You could even boot into Safe Mode and try doing a System Restore, meaning roll the computer back to a few days ago before Chrome actually got downloaded/installed.
     
  3. Johnspath

    Johnspath Thread Starter

    Joined:
    Jan 1, 2010
    Messages:
    4
    Thanks for your response.
    I tried to reboot in Safe Mode and doing System Restore but the system said "“There are currently no restore points available.”
     
  4. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
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    Did it freeze in Safe Mode at all?

    Wow none at all? Not even like a month ago?
     
  5. Johnspath

    Johnspath Thread Starter

    Joined:
    Jan 1, 2010
    Messages:
    4
    No, there seems to be no restore points at all. In System Properties I saw that the option “Turn off System Restore on all drives” was checked on! No idea how that happened, but it explains that there are no restore points available (unfortunately). And when I start up in Safe Mode and I choose “Last Known Good Configuration”, it just starts up as normal (not Safe Mode) and freezes again.

    So the problem is that when I start up the desk top, it won’t finish the starting up: it breaks off already before any program has been loaded and it stays in this “freezing-mode”.

    The computer doesn’t freeze immediately when I run in Safe Mode. I am not sure what to do in Safe Mode though, in order to solve the problem in normal mode. Any advice?

    So far I did the following (didn’t help much though):
    - System Cleanup
    - Run HijackThis and save log, see below (perhaps this helps the specialists here?):

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:37:20 PM, on 8/26/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Safe mode

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\System32\winlog.exe
    C:\WINDOWS\System32\services.exe
    C:\WINDOWS\System32\lsass.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=pavilion&pf=desktop
    R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 – HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=374
    R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
    R3 – URLSearchHook: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 – BHO: &Yahoo! Toolbar Helper – {02478D38-C3F9-4efb-9B51-7695ECA05670} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 – BHO: AcroIEHelperStub – {18DF081C-E4283-A596-FA578C2EBDC3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 – BHO: RealPlayer Download and Record Plugin for Internet Explorer – {3049C3E9-B461-4BC58870-4C09146192CA) – C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
    O2 – BHO: IE_PopupBlocker Class – {656EC4B7-072B-4698-B504-2A414C1F0037} – C:\Program Files\EarthLink TotalAccess\Accelerator\prp1_IePopupBlocker.dll
    O2 – BHO: SSVHelper Class – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files\Java\jre6\bin\ssv.dll
    O2 – BHO: Google Toolbar Helper – {AA58ED58-01DD-4d91-8333-CF10577473F7} – C:\program files\google\googletoolbar1.dll
    O2 – BHO: Google Toolbar Notifier BHO – {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} – C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
    O2 – Java™ Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 – BHO: JQSIEStartDetectorImpl – {E7E6F031-17CE-4C07-BC86-EABFE594F69C} – C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 – BHO: SingleInstance Class – {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081 – C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O3 – Toolbar: HP View – {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} – c:\program files\hp\digital imaging\bin\hpdlk02.dll
    O3 – Toolbar: &Google – {2318C2B1—4965-11d4-9B18-009027A5CD4F} – c:\program files\google\googletoolbar1.dll
    O3 – Toolbar: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O4 – HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 – HKLM\..\Run: [RecGuard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 – HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 – HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 – HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 – HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
    O4 – HKLM\..\Run: [TkBellExe] “C:\Program Files\Common Files\Real\Update_OB\realsched.exe” -osboot
    O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\QTTask.exe” -atboottime
    O4 – HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe / nogui
    O4 – HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
    O4 – HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 – HKCU\..\Run: [BackUpNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
    O4 – HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User ‘SYSTEM’)
    04 – HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User ‘Default user’)
    08 – Extra content menu item: &AIM Search – res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
    08 – Extra content menu item: Add to Google Photos Screensa&ver – res://C:\WINDOWS\system32\GPhotos.scr/200
    08 – Extra content menu item: Add to HP Organize… - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
    08 – Extra content menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    09 – Extra button: (no name) – (08B0E5C0-4FCB-11CF=AAA5=00501C608501} – C:\Program Files\Java\jre6\bin\jp2iexp.dll
    09 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre6\bin\jp2iexp.dll
    09 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    09 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    09 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    09 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    09 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
    016 – DBF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) – http://lads.myspace.com/upload/MySpaceUploader1006.cab
    016 – DBF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) – http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
    016 – DBF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) – http://ak,imgag.com/imgag/cp/install/AxCtp2.cab
    020 – Winlogon Notify: !SASWinLogon – C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    022 – SharedTaskScheduler: Browseui preloader – {438755C2-A8BA-11D1-B96B-00A0C90312E1} – C:\WINDOWS\System32\browseui.dll
    022 – SharedTaskScheduler: Component Categories cache daemon – {8C7461EF-2B13-11d2-BE35-3078302C2030} – C:\WINDOWS\System32\browseui.dll
    023 – Service: Apple Mobile Device – Apple Inc. – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    023 – Service: avast! Antivirus – AVAST Software – C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    023 – Service: avast! Mail Scanner – AVAST Software – C:|\Program Files\Alwil Software\Avast5\AvastSvc.exe
    023 – Service: avast! Web Scanner - AVAST Software – C:|\Program Files\Alwil Software\Avast5\AvastSvc.exe
    023 – Service: EarthLink Monitor Service (EarthLinkMonitor) – Boingo Wireless, Inc. – C:\Program Files\EarthLink TotalAccess\WENGINE\wmonitor.exe
    023 – Service: Google Update Service (gupdate1ca0d392a4b1f86) (gupdate1ca0d392a4b1f86) – Google Inc. – C:\Program Files\Google\Update\GoogleUpdate.exe
    023 – Service: Google Software Updater (gusvc) – Google – C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    023 – Service: InstallDriver Table Manager (IDriverT) – Macrovision Corporation – C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    023 – Service: Java Quick Starter (JavaQuickStarterService) – Sun Microsystems, Inc. – C:\Program Files\Java\jre6\bin\jqs.exe
    023 – Service: Process Monitor (LVPrcSrv) – Logitech Inc. – c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
    023 – Service: LVSrvLauncher – Logitech Inc. – C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    023 – Service: MSCSPTISRV – Sony Corporation – C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
    023 – Service: NMSAccessU – Unknown owner – C:\Program Files\CDBurnerXP\NMSAccessU.exe
    023 – Service: PACSPTISVR – Sony Corporation – C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
    023 – Service: Pml Driver HPZ12 – HP – C:\WINDOWS\System32\HPZipm12.exe
    023 – Service: ProtexisLicensing – Unknown owner – C:\WINDOWS\system32\PSIService.exe
    023 – Service: Sony SPTI Service (SPTISRV) – Sony Corporation – C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

    --
    End of file – 8602 bytes
     
  6. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
    I don't really see anything questionable in the log. I wonder if we could run a scan in Safe Mode with Networking.
    See if you can do this:

    Please download Malwarebytes' Anti-Malware from Here or Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
     
  7. TerryNet

    TerryNet Terry Moderator

    Joined:
    Mar 23, 2005
    Messages:
    69,506
    The following won't hurt anything, may help the startup freeze, and won't interfere with what Cheeseball81 is having you do.

    Delete everything in the temporary folder:

    C:\Documents and Settings\<your user account>\Local Settings\Temp
     
  8. Johnspath

    Johnspath Thread Starter

    Joined:
    Jan 1, 2010
    Messages:
    4
    Well, problem is solved.
    I was googling last night for my kind of problem of my desktop and I found out that it has a recovery option (F10) at the beginning of starting up. I completely forgot about that! This recovery goes back to original settings of desktop, but all software and data is saved. I just went back from XP SP3 to SP1, so I have a lot of updating to do.

    Thanks for all your input, it is appreciated!
     
  9. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

    Joined:
    Mar 3, 2004
    Messages:
    83,939
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