1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved: XP Pro sound doesn't work (no active mixers)

Discussion in 'Archive: Hardware' started by black jack, Nov 9, 2006.

Thread Status:
Not open for further replies.
Advertisement
  1. black jack

    black jack Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    6
    I have a Asus P4P800-MX mobo. I was forced to do a fresh reinstall of windows after my comp messed up. After i did that, i installed the necessary drivers for my mobo off the Asus website as i have lost my mobo utilities disk.

    When i downloaded the sound drivers and followed the instructions to install them i get an error saying that setup cannot continue. Nothing more then that really, no files or anything. Once i press ok, it's over. Your supposed to unzip all three sound files into one folder and then execute the first one, when i try and execute it that when it all comes to an end.

    I was wondering whether there is any kind of sound drivers i can install that would atleast giove me working sound?

    Thanks
     
  2. moneyspider1

    moneyspider1

    Joined:
    Mar 5, 2006
    Messages:
    205
    Look at device manager, under sound,video,and game controllers, see if the audio codects is enabled, legacy audio codects is enabled. If not right click>enable, then try and install the audio drivers again.
     
  3. black jack

    black jack Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    6
    Thanks for the reply.

    I checked out legacy audio in device manager. I wasn't able to disable or enable it. I did see a caption when looking at its properties saying that it was running ok. The same is for the rest of them.

    I then tried going into "volume control" through start etc as i don't have the volume icon in the taskbar. Interestingly when i clicked colume control i got the error "There are no active mixer devices available,go to Control Panel, click Printers and Other Hardware, and then click Add Hardware. This programme will now close."

    Also, I find that when i try to open a music file in windows media player i get the error "Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly."

    Any ideas?

    Thanks
     
  4. bonk

    bonk Banned

    Joined:
    Sep 8, 2005
    Messages:
    11,098
    Sounds like their are not the correct drivers maybe.
     
  5. bonk

    bonk Banned

    Joined:
    Sep 8, 2005
    Messages:
    11,098
    Double check in the services and makesure it is started

    Start>>Control Panel>>Administrative Tools>>Services and look under windows Audio and makesure it is started and set to Automatic
     
  6. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
    11,849
    Some one was more than likely right about the drivers not being the correct ones. I would suggest going back to the site that you downloaded these drivers from and see if there are anything else there. If not then go to the motherboards manufacturers site and find the correct motherboard and the correct drivers and download from there.
     
  7. black jack

    black jack Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    6
    The thing is, i haven't yet installed any drivers. I went to the Asus website to download the exact drivers needed for my board (P4P800-MX) but recieved an error whilst trying to install them. So i was thinking i should still have some kind of standard audio drivers that give me working sound with XP PRO alone.

    I'm not on the comp that needs the sound fixing so i'll check out the tips given above later, i'll keep you posted.

    Thanks
     
  8. yankeebean

    yankeebean

    Joined:
    Jul 30, 2006
    Messages:
    104
    there are 2 other things you could try,

    1) go into the device manager "right click" the sound device and uninstall it, then reboot the computer it should reload the drivers.

    if stillnot working

    2) Goto windows update click Custom update and then select hardware choose from the list it gives you their,

    good luck
     
  9. black jack

    black jack Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    6
    Thanks for the replies.

    I checked the above pointers apart from yankeebeans and they didn't work. Until i check that one out i was wondering whether you think installing a clean copy of windows vista rc1 woukld solve the problem? I'm going to install it anyway but was wondering whether it would make a difference?

    Cheers
     
  10. black jack

    black jack Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    6
    I tried everything, it still doesn't work! OGH
     
  11. harpsch

    harpsch

    Joined:
    Nov 11, 2006
    Messages:
    2
    I've been trying everything all last night and this morning to try and get my sound back, this situation is the same as descibed. There are several solutions out there but none have worked for me, these include reinstalling plug and play enumerator using a modified machine.inf file. Also checking the services.msc through RUN and then looking at Windows Audio properties, some say to turn it to automatic, which it already is but the START, STOP, PAUSE and RESUME buttons are greyed out. I have no playback or recording devices on MIDI properties.

    I read somewhere to enter the following in command prompt and maybe another command any way here are the scripts, whay is it in as topped state?

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Matt>sc query kmixer

    SERVICE_NAME: kmixer
    TYPE : 1 KERNEL_DRIVER
    STATE : 1 STOPPED
    (NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 31 (0x1f)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0

    C:\Documents and Settings\Matt>

    C:\Documents and Settings\Matt>sc qc kmixer
    [SC] GetServiceConfig SUCCESS

    SERVICE_NAME: kmixer
    TYPE : 1 KERNEL_DRIVER
    START_TYPE : 3 DEMAND_START
    ERROR_CONTROL : 1 NORMAL
    BINARY_PATH_NAME : system32\drivers\kmixer.sys
    LOAD_ORDER_GROUP :
    TAG : 0
    DISPLAY_NAME : Microsoft Kernel Wave Audio Mixer
    DEPENDENCIES :
    SERVICE_START_NAME :


    ALSO on my C-Media AC97 Audio Device properties viewed from device manager all multimedia devices including audio, midi and mixer devices that a;; use the C-Media WDM audio device are: Staus: Driver is enabled but not yet started.

    One other point is that the same request box appears on a problem on windows 95 on the microsoft site and it relate to an mmsystem.dll file missing from the system.ini file, but considerin I have XP PRO it isn't much use!

    Any ideas would be appreciated as I've read that people have reinstalled, even formatted drives over this reoccuring problem over the years.

    Good Luck Jack

    Cheers
     
  12. harpsch

    harpsch

    Joined:
    Nov 11, 2006
    Messages:
    2
    What would have been easier would be to have found my motherboard CD Driver disk and reinstalled the audio drivers last night rather than seconds after posting the previous this afternoon, doh, and the problem was solved, so ignore above.

    Cheers
     
  13. black jack

    black jack Thread Starter

    Joined:
    Nov 9, 2006
    Messages:
    6
    It's funny you said that as i found my mobo driver disk today and installed the sound drivers. Works perfectly! Thank for the replies everyone.

    Although i do have one problem still. When i'm typing an e-mail address and press the '@' key, instead of '@' i get a ' " ' a quote. And if i try to enter a quote (") i get the '@' sign! Its like they have both switched places and its getting annoying. Any ideas?

    Thanks again.
     
  14. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/516747