Solved: XP Professional missing Eithernet Controller after new install god help me

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flavallee

Frank
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Before you do a hard drive format and clean reinstall of Windows XP, you should know the identity of your computer's devices and have their drivers burned to a CD-R or copied to a USB thumb drive so you can install the needed ones afterwards.

According to your Device Manager screenshot, the drivers need to be installed for the ethernet controller, audio controller, graphics controller, and chipset.

What's the 7-character service tag number on the sticker of your Dell Dimension 5100?

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From what I can determine at this time, your computer has these devices:

Intel 945G Chipset

Intel 82945G Express Chipset Family

Intel PRO/100 VE Network Connection

Sigmatel STAC 9220 C-Major High Definition Audio


All of these drivers are easily obtainable. I'll be waiting for a reply from you to make sure you're still with us so I don't waste time for nothing.

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bohebe

Thread Starter
Joined
Nov 23, 2011
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33
I will be right here anytime you have time.
Let me know if you any more info.
I have the computer with prolems booted up and sitting right next to me.
 

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flavallee

Frank
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Here is the Dell support site that's specific ONLY to your Dell Dimension 5100 desktop. I suggest that you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

Here is Intel Chipset Software Installation Utility 7.2.2.1006

Here is Intel 945G Graphics Controller 6.14.10.4299

Here is Sigmatel STAC 92XX C-Major HD Audio 5.10.0.4823

Here is Intel PRO/100 VE Network Connection 8.0.15.0

Download and SAVE these 4 drivers in a computer that has an internet connection, then burn them off to a CD-R or copy them to a USB thumb drive or both.

Use that external media to install the drivers in that Dell.

Make sure to install the Intel chipset driver first, then restart the computer.

You can then install the other drivers.

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flavallee

Frank
Trusted Advisor
Joined
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Messages
83,146
Go here, then allow the Intel Driver Update Utility to load, then do a scan with it.

If all goes well, a list of Intel driver updates will be displayed for you to download and install.

If it displays an updated chipset driver, install that one first.

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bohebe

Thread Starter
Joined
Nov 23, 2011
Messages
33
None off these were missing before I install XP again, I feel like an idiot
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,146
The driver for the sound, modem, and graphics devices still haven't been installed.

Double-click on

Multimedia Audio Controller

PCI Modem

Video Controller (VGA Compatible)


to open their properties window, then click the "Details" tab, then select "Hardware Id".

Submit screenshots of the VEN_####&DEV_#### strings.

Those vendor and device codes will confirm the identities of those devices.

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