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Solved: XP Professional missing Eithernet Controller after new install god help me

Discussion in 'Windows XP' started by bohebe, Nov 23, 2011.

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  1. bohebe

    bohebe Thread Starter

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    Just did a clean install of XP Professional. Internet was working great 2 hours ago.
    Now this (see photos).
    My computer is a Dell Demension 5100.
    Please Please Help
     

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  2. bohebe

    bohebe Thread Starter

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    I have go this far now.
     

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  3. flavallee

    flavallee Trusted Advisor

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    Before you do a hard drive format and clean reinstall of Windows XP, you should know the identity of your computer's devices and have their drivers burned to a CD-R or copied to a USB thumb drive so you can install the needed ones afterwards.

    According to your Device Manager screenshot, the drivers need to be installed for the ethernet controller, audio controller, graphics controller, and chipset.

    What's the 7-character service tag number on the sticker of your Dell Dimension 5100?

    ---------------------------------------------

    From what I can determine at this time, your computer has these devices:

    Intel 945G Chipset

    Intel 82945G Express Chipset Family

    Intel PRO/100 VE Network Connection

    Sigmatel STAC 9220 C-Major High Definition Audio


    All of these drivers are easily obtainable. I'll be waiting for a reply from you to make sure you're still with us so I don't waste time for nothing.

    ---------------------------------------------
     
  4. bohebe

    bohebe Thread Starter

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    Thank you so much for your replay.
    G5WMW71
     
  5. bohebe

    bohebe Thread Starter

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    I will be right here anytime you have time.
    Let me know if you any more info.
    I have the computer with prolems booted up and sitting right next to me.
     

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  6. bohebe

    bohebe Thread Starter

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    Acutually it's under the desk :)
     
  7. flavallee

    flavallee Trusted Advisor

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    Here is the Dell support site that's specific ONLY to your Dell Dimension 5100 desktop. I suggest that you add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

    Here is Intel Chipset Software Installation Utility 7.2.2.1006

    Here is Intel 945G Graphics Controller 6.14.10.4299

    Here is Sigmatel STAC 92XX C-Major HD Audio 5.10.0.4823

    Here is Intel PRO/100 VE Network Connection 8.0.15.0

    Download and SAVE these 4 drivers in a computer that has an internet connection, then burn them off to a CD-R or copy them to a USB thumb drive or both.

    Use that external media to install the drivers in that Dell.

    Make sure to install the Intel chipset driver first, then restart the computer.

    You can then install the other drivers.

    -----------------------------------------------------
     
  8. bohebe

    bohebe Thread Starter

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    Okay, let you know what happens in a few.
     
  9. bohebe

    bohebe Thread Starter

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    Okay internet works again :):):)
    The graphics controller exe gave a not so good message (see attachment)
    and I still have unknown devices (see other attchment)
     

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  10. flavallee

    flavallee Trusted Advisor

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    Go here, then allow the Intel Driver Update Utility to load, then do a scan with it.

    If all goes well, a list of Intel driver updates will be displayed for you to download and install.

    If it displays an updated chipset driver, install that one first.

    -------------------------------------------------------
     
  11. bohebe

    bohebe Thread Starter

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    Went to intel link and all is up to date, sill have these (see attached)
    You are a true friend for helping me with this.
     

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  12. bohebe

    bohebe Thread Starter

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    None off these were missing before I install XP again, I feel like an idiot
     
  13. flavallee

    flavallee Trusted Advisor

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    The driver for the sound, modem, and graphics devices still haven't been installed.

    Double-click on

    Multimedia Audio Controller

    PCI Modem

    Video Controller (VGA Compatible)


    to open their properties window, then click the "Details" tab, then select "Hardware Id".

    Submit screenshots of the VEN_####&DEV_#### strings.

    Those vendor and device codes will confirm the identities of those devices.

    ---------------------------------------------------
     
  14. bohebe

    bohebe Thread Starter

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    Multimedia Audio Controller
     

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  15. bohebe

    bohebe Thread Starter

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    PCI Modem
     

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