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Solved: XP SP2: Install fails

Discussion in 'Virus & Other Malware Removal' started by lyndonp, Aug 9, 2006.

Thread Status:
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  1. lyndonp

    lyndonp Thread Starter

    Joined:
    Jul 30, 2006
    Messages:
    6
    I am having a problem installing SP2 to Windows XP Home SP1 system, the popup box says Service Pack 2 Setup Canceled (but I didn't do it). Microsoft and Google searches haven't been any help. I have run McAfee and it didn't find anything - I also looked at HJT but didn't see anything suspicious (but I am not as good as you guys). I have posted the HJT log here, as well as the Service Pack install log. Any help will be appreciated. Thanks.

    Logfile of HijackThis v1.99.1
    Scan saved at 9:09:12 PM, on 8/9/2006
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\WINDOWS\wanmpsvc.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\WINDOWS\Explorer.EXE
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    c:\program files\mcafee\msc\mcupdui.exe
    C:\Documents and Settings\Owner\Desktop\xpSP2_f8e85320da933bb0ec76a2ba3a2f7a8.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\WINDOWS\System32\taskmgr.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    c:\a3336b9a6952ec0acf69e561\i386\update\update.exe
    c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
    C:\Documents and Settings\Owner\Desktop\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus7.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus7.hpwis.com/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.baymontessori.com:8383/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus7.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus7.hpwis.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus7.hpwis.com/
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus7.hpwis.com/
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\SiteAdv.dll
    O2 - BHO: Yahoo! Companion BHO - {13F537F0-AF09-11d6-9029-0002B31F9E59} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptsn.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,0,8,0.dll
    O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\SiteAdv.dll
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" NvQTwk,NvCplDaemon initialize
    O4 - HKLM\..\Run: [nwiz] "nwiz.exe" /installquiet /keeploaded
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [SSC_UserPrompt] "C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\Run: [0051531155006661mcinstcleanup] C:\DOCUME~1\Owner\LOCALS~1\Temp\005153~1.EXE C:\PROGRA~1\COMMON~1\McAfee\INSTAL~1\cleanup.ini -cleanup -nolog
    O4 - HKCU\..\Run: [NVIEW] "rundll32.exe" nview.dll,nViewLoadHook
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Task Scheduler (mctskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe (file missing)
    O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe






    30.094: ================================================================================
    30.094: 2006/08/09 20:49:37.359 (local)
    30.094: c:\a3336b9a6952ec0acf69e561\i386\update\update.exe (version 5.5.1005.0)
    30.797: Service Pack started with following command line:
    31.578: Return Value From OnACPower = 1
    31.610: OnACPower returned value( 0x1 ) which is Equal To 0x1
    31.610: Condition succeeded for section OnACPower.Section in Line 1 of PreRequisite
    31.641: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WindowsFeatures is not Present
    31.641: First Condition in A6Block.Section Succeeded
    31.641: Condition succeeded for section A6Block.Section in Line 2 of PreRequisite
    83.235: DoInstallation: CleanPFR failed: 0x2
    83.250: SetProductTypes: InfProductBuildType=BuildType.IC
    83.297: SetAltOsLoaderPath: No section uses DirId 65701; done.
    83.750: IncludeDirectoryIdFromInfSection: No DirId found for: DontRemoveOnUninst.DirId
    83.782: DoInstallation: FetchSourceURL for c:\a3336b9a6952ec0acf69e561\i386\update\update.inf failed
    91.547: DoInstallation:SetupOpenInfFile for OldUninstallInf file C:\WINDOWS\$NtServicePackUninstall$\spuninst\spuninst.inf not found: 0x3
    91.547: CreateUninstall = 1,Directory = C:\WINDOWS\$NtServicePackUninstall$
    95.063: Conditional load of section MSN.Block.Condition succeeded
    95.094: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
    95.110: Conditional load of section WindowsMessenger.Condition succeeded
    127.438: BuildCabinetManifest: update.url absent
    127.469: Starting AnalyzeComponents
    127.500: AnalyzePhaseZero used 0 ticks
    127.500: No c:\a3336b9a6952ec0acf69e561\i386\update\updtblk.inf file.
    130.313: Third Party Provider = Compaq for ACPI\PNP0303\3&13C0B0C5&0
    137.672: C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT trusts inf c:\windows\inf\oem1.inf of device PCI\VEN_8086&DEV_244E&SUBSYS_00000000&REV_82\3&13C0B0C5&0&F0
    138.125: C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT trusts inf c:\windows\inf\oem1.inf of device PCI\VEN_8086&DEV_24C0&SUBSYS_00000000&REV_02\3&13C0B0C5&0&F8
    138.657: C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT trusts inf c:\windows\inf\oem1.inf of device PCI\VEN_8086&DEV_24C3&SUBSYS_57701462&REV_02\3&13C0B0C5&0&FB
    140.719: C:\WINDOWS\System32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem0.CAT trusts inf c:\windows\inf\oem0.inf of device PCI\VEN_8086&DEV_2560&SUBSYS_00000000&REV_03\3&13C0B0C5&0&00
    164.953: OEM file scan used 37453 ticks
    276.750: c:\windows\system32\drivers\ltmdmnt.sys is in the list of oem drivers...skipping copy!
    361.422: AnalyzePhaseOne: used 233922 ticks
    361.422: AnalyzeComponents: Hotpatch analysis disabled; skipping.
    361.422: AnalyzeComponents: Hotpatching is disabled.
    361.422: FindFirstFile c:\windows\$hf_mig$\*.*
    361.469: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.469: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.469: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.485: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.500: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.500: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.516: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.516: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.532: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.532: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.532: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.672: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.672: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    361.672: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    362.110: Service Pack 2 Setup encountered an error: The update.ver file is not correct.
    362.360: Failed to open c:\windows\$hf_mig$\KB873339\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB885835\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB885836\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB888113\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB893756\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB896358\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB896423\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB896424\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB899587\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB899591\update\updatebr.inf
    362.360: Failed to open c:\windows\$hf_mig$\KB901017\update\updatebr.inf
    362.438: Failed to open c:\windows\$hf_mig$\KB911280\update\updatebr.inf
    362.438: Failed to open c:\windows\$hf_mig$\KB911562\update\updatebr.inf
    362.438: Failed to open c:\windows\$hf_mig$\KB911927\update\updatebr.inf
    362.485: Failed to open c:\windows\$hf_mig$\KB917159\update\updatebr.inf
    377.032: AnalyzePhaseTwo used 14516 ticks
    377.032: AnalyzePhaseThree used 0 ticks
    377.032: AnalyzePhaseFive used 0 ticks
    377.391: AnalyzePhaseSix used 359 ticks
    379.891: AnalyzeComponents used 252422 ticks
    379.891: Downloading 0 files
    379.891: bPatchMode = FALSE
    379.891: Inventory complete: ReturnStatus=0, 296109 ticks
    379.922: Num Ticks for invent : 296140
    380.235: Conditional load of section WM.Reg.Install.Condition succeeded
    380.235: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
    380.235: Conditional load of section RPCProtseq.Reg.Install.Condition succeeded
    380.235: Conditional load of section Mpeg2Data.Reg.Install.Condition succeeded
    380.250: Allocation size of drive C: is 4096 bytes, free space = 27165114368 bytes
    382.641: AnalyzeDiskUsage: Skipping EstimateDiskUsageForUninstall.
    382.641: Drive C: free 25906MB req: 324MB w/uninstall: NOT CALCULATED.
    382.641: CabinetBuild complete
    382.641: Num Ticks for Cabinet build : 2719
    383.657: Starting process: c:\a3336b9a6952ec0acf69e561\i386\\update\fixccs.exe
    402.016: Return Code = 0
    402.016: Starting process: c:\a3336b9a6952ec0acf69e561\i386\\update\nv4prep.exe
    402.407: Return Code = 0
    402.407: Starting process: c:\a3336b9a6952ec0acf69e561\i386\\root\cmpnents\mediactr\i386\MCPreIns.exe c:\a3336b9a6952ec0acf69e561\i386\\root\cmpnents\mediactr\i386\ c:\a3336b9a6952ec0acf69e561\i386\\ip\ c:\a3336b9a6952ec0acf69e561\i386\\
    402.766: Return Code = 0
    402.766: Starting process: C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\system32\apphelp.dll,ShimFlushCache
    403.078: Return Code = 0
    403.078: Starting process: c:\a3336b9a6952ec0acf69e561\i386\\update\spnpinst.exe /snapshot
    403.188: Return Code = 0
    403.219: DeRegisterUninstallProgramInInf: No Old UninstallDir
    419.953: Conditional load of section MSN.Block.Condition succeeded
    419.953: CheckRegistryValue: RegOpenKeyEx for SOFTWARE\Microsoft\Active Setup\Installed Components\{FDC11A6F-17D1-48f9-9EA3-9051954BAA24} KeyName failed :0x2
    419.969: Conditional load of section WindowsMessenger.Condition succeeded
    429.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.094: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.125: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.125: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.235: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.282: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.282: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.282: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.328: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.516: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.563: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.563: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.688: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.719: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.719: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.750: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    429.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x0
    429.797: PruneCatalogsFromHotfixes:RegQueryValueEx Failed: 0x2
    880.047: Num Ticks for Backup : 497375
    880.453:
    AppPatch not installed.
    880.453: AppPatch not installed. Registry will be archived.
    1062.500: Num Ticks for creating uninst inf : 182484
    1063.047: Registering Uninstall Program for -> Windows XP Service Pack, Service Pack 2 , 0x0
    1063.235: Unable to get File Version
    1063.235: Failed to copy spupdsvc.exe to system32
    1107.516: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine value, error 0x2
    1107.516: DoInstallation: Failed to unregistering spuninst.exe for recovery.
    1143.610: DeRegistering the Uninstall Program -> Windows XP Service Pack, 0
    1143.610: Service Pack 2 Setup canceled.
    1255.500: Message displayed to the user: Service Pack 2 Setup canceled.
    1255.500: User Input: OK
    1255.500: Update.exe extended error code = 0xf00d
    1255.500: Update.exe return code was masked to 0x643 for MSI custom action compliance.
     
  2. lyndonp

    lyndonp Thread Starter

    Joined:
    Jul 30, 2006
    Messages:
    6
    It looks like I found the issue - it was spupdsvc.exe file. I saw a article on the web that recommended moving it out of the system directory (windows or system32) and runing the service pack again. I did that and then I got the Access Denied error. I uninstalled McAfee and then the SP went in fine. Just thought I would post to help others....

    Lyndon
     
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