Solved: XP Wants to dial up connection and not Wi-Fi or ethernet???

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Amygwilliams

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Jan 6, 2013
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15
Hi all, someone I know gave me a laptop but because it was so slow they decided to put Windows XP on it. Before this is it would connect up to the wifi fine and could work on the Ethernet cable also. However now it just wants to do a dial up connection and doesn't even have the option to connect it to Ethernet or wifi. When I've connected the Ethernet the laptop does not realise its plugged in. Someone please help, I need this sorted ASAP! I'm not bad with computers but please answer in laymen speak haha!

Amy
 

flavallee

Frank
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83,277
What's the brand name and model name and complete model number of that laptop?

If perchance it's a Dell brand, advise what the 7-character "service tag" number on the sticker is.

If perchance it's a HP/Compaq brand, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

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Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

Are there any entries in the list with a yellow ? or a yellow ! or a red X next to them?

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Joined
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Messages
679
This is difficult. I guess the first thing to do would be to see if the card is working in Device Manager. Open Control Panel->Administrative Tools->Computer Management->Device Manager. Now click on the + next to Network Adapters to find your Network adapter (card). It's probably Intel or whoever made the motherboard. Anyway, double click on the adapter. When the menu opens check to see if the device is working properly. Let me know what it says.

Do you have another PC you can connect to the ethernet connection to make sure the connection is working? Would be nice to know...
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
What's the brand name and model name and complete model number of that laptop?

If perchance it's a Dell brand, advise what the 7-character "service tag" number on the sticker is.

If perchance it's a HP/Compaq brand, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

-----------------------------------------------------------

Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

Are there any entries in the list with a yellow ? or a yellow ! or a red X next to them?

-----------------------------------------------------------
Its a Packard bell easynote Hera g I think... And on the device manager it has a list of 'Other Devices' which have yellow question marks next to them, one of them says something Ethernet but I don't really understand that bit. I can tell you what it says if you think it's important?
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
This is difficult. I guess the first thing to do would be to see if the card is working in Device Manager. Open Control Panel->Administrative Tools->Computer Management->Device Manager. Now click on the + next to Network Adapters to find your Network adapter (card). It's probably Intel or whoever made the motherboard. Anyway, double click on the adapter. When the menu opens check to see if the device is working properly. Let me know what it says.

Do you have another PC you can connect to the ethernet connection to make sure the connection is working? Would be nice to know...

If you read my reply you'll see about the yellow ?'s next to the Other Devices list. I read about the Network Adaptors option on a different threa but it's not even an option here... I just don't understand, it worked fine before but it was on Windows Vista... Would that be an issue that it's downgraded to XP Professional?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,277
Its a Packard bell easynote Hera g I think... And on the device manager it has a list of 'Other Devices' which have yellow question marks next to them, one of them says something Ethernet but I don't really understand that bit. I can tell you what it says if you think it's important?
Double-click each entry that has a yellow ? next to it.

When its properties window appears, click the "Details" tab, then select "Hardware Ids".

You will see one or more strings that have VEN_####&DEV_#### as part of it.

Advise what the 4 numbers and letters are that follow VEN_ and DEV_

Be careful not to make any typos because those codes are what identify those devices.

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I just don't understand, it worked fine before but it was on Windows Vista... Would that be an issue that it's downgraded to XP Professional?
If that laptop came with Windows Vista pre-installed and then was downgraded to Windows XP, drivers may not exist for all of its devices.

If that's the case, the affected devices won't work.

Keep your fingers crossed that we can find drivers for all of them.

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What's the model number of that Packard Bell EasyNote?

What's the serial number and/or SNID?

----------------------------------------------------------
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
Double-click each entry that has a yellow ? next to it.

When its properties window appears, click the "Details" tab, then select "Hardware Ids".

You will see one or more strings that have VEN_####&DEV_#### as part of it.

Advise what the 4 numbers and letters are that follow VEN_ and DEV_

Be careful not to make any typos because those codes are what identify those devices.

----------------------------------------------------------



If that laptop came with Windows Vista pre-installed and then was downgraded to Windows XP, drivers may not exist for all of its devices.

If that's the case, the affected devices won't work.

Keep your fingers crossed that we can find drivers for all of them.

----------------------------------------------------------

What's the model number of that Packard Bell EasyNote?

What's the serial number and/or SNID?

----------------------------------------------------------
Ok here goes...

Ethernet controller
VEN_10EC&DEV_8136 (there are 4 of these but all the same 4 digits)

PCI Device
VEN_8086&DEV_293E (there are 4 of these all the same digits again)

RTL8187B_WLAN_Adapter
Doesn't have VEN or DEV?

SM Bus Controller
VEN_8086&DEV_2930 (4 of these all the same digits again)

Video Controller
VEN_8086&DEV_2A43 (4 of these with the same digits again)

Video Controller (VGA Compatible)
VEN_8086&DEV_2A42 (4 of these with the same 4 digits again)


I hope this is what you meant and can understand what I've done here!

Model: Hera G and there's a long number under a barcode (PC36Q021019100463E4900)
SNID: 91001798249

The owner thinks they may have the original Vista disc somewhere so if they find it would it be able to go back to normal?
Thanks for your help so far.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,277
Ethernet controller
VEN_10EC&DEV_8136
Chip Number: RTL8102E
Chip Description: Realtek 10/100/1000 PCI-E NIC Family
- ethernet
http://www.realtek.com.tw/downloads/searchView.aspx?keyword=RTL8102E
Note: Select the topmost link in the "Downloads Search" section, then select version 5.808(second from the top) in the "Windows" section.

PCI Device
VEN_8086&DEV_293E
Chip Number: 486486
Chip Description: 82801IB/IR/IH (ICH9 Family) HD Audio Controller
- sound

RTL8187B_WLAN_Adapter
Doesn't have VEN or DEV? - wireless
http://www.realtek.com.tw/downloads...143&DownTypeID=3&GetDown=false&Downloads=true
Note: Select version 1181 in the "RTL8187B" section.

SM Bus Controller
VEN_8086&DEV_2930
Chip Number/Description: Intel ICH9 Family SMBus Controller - chipset
http://downloadcenter.intel.com/Det...&OSVersion=Windows XP *&DownloadType=Drivers
Note: Select the "infinst_autol.exe" file.

Video Controller
VEN_8086&DEV_2A43
Video Controller (VGA Compatible)
VEN_8086&DEV_2A42
Chip Number: Mobile Intel 4 Series Chipset Family
Chip Description: Intel Mobile Graphics
- graphics
http://downloadcenter.intel.com/Det...&OSVersion=Windows XP *&DownloadType=Drivers
Note: Select the "winxp144215.exe" file.

Use a computer with a working internet connection to do the following:

Create 4 new folders on the desktop.

Name them Intel Chipset, Intel Graphics, Realtek Ethernet, and Realtek Wireless.

Download and save each file in its specific folder.

The chipset and graphics files are in .EXE format, so you don't need to do anything further with them.

The ethernet and wireless files are in .ZIP format, so you need to extract their contents inside their specific folder.

After you're all done, burn the 4 driver folders to a CD-R or copy them to a USB thumb drive.

Use that external media to install the drivers in the laptop.

The chipset driver needs to be installed first, then the laptop restarted.

You can then install the other 3 drivers in any order.

Make sure to restart the laptop after installing each driver.

------------------------------------------------------------
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
Use a computer with a working internet connection to do the following:

Create 4 new folders on the desktop.

Name them Intel Chipset, Intel Graphics, Realtek Ethernet, and Realtek Wireless.

Download and save each file in its specific folder.

The chipset and graphics files are in .EXE format, so you don't need to do anything further with them.

The ethernet and wireless files are in .ZIP format, so you need to extract their contents inside their specific folder.

After you're all done, burn the 4 driver folders to a CD-R or copy them to a USB thumb drive.

Use that external media to install the drivers in the laptop.

The chipset driver needs to be installed first, then the laptop restarted.

You can then install the other 3 drivers in any order.

Make sure to restart the laptop after installing each driver.

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Well Mr. Flavallee, I applaud you! It works absolutely fine now, I cannot thank you enough!!! You're a life saver, theres no way I could have figured that out without you and you just saved me lots of money from getting someone to do it for me. You're a genius and you've made a girl extremely happy! :D

One last thing, is there not a driver needed for the PCI one? Only there wasnt a link for that and am just wondering?

Thanks again,
Amy
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,277
One last thing, is there not a driver needed for the PCI one? Only there wasnt a link for that and am just wondering?
I'm assuming at this point that the computer has no sound.

If that's the case, do the following:

Right-click that PCI Device entry, then select the option to update the driver.

Allow it to scan the internet for the driver and to automatically install it.

Hopefully, it'll find and install a driver.

----------------------------------------------------------

If the above doesn't work, this sound driver may work:

http://www.filehippo.com/download_realtek_high_definition_audio_xp/

Note: Click the green "Download latest version" link.

Download and save it, then close all open windows first, then install it.

----------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,277
Well Mr. Flavallee, I applaud you! It works absolutely fine now, I cannot thank you enough!!! You're a life saver, theres no way I could have figured that out without you and you just saved me lots of money from getting someone to do it for me. You're a genius and you've made a girl extremely happy! :D

Thanks again,
Amy
:D :) :p (y)

-----------------------------------------------------------
 

Amygwilliams

Thread Starter
Joined
Jan 6, 2013
Messages
15
I'm assuming at this point that the computer has no sound.

If that's the case, do the following:

Right-click that PCI Device entry, then select the option to update the driver.

Allow it to scan the internet for the driver and to automatically install it.

Hopefully, it'll find and install a driver.

----------------------------------------------------------

If the above doesn't work, this sound driver may work:

http://www.filehippo.com/download_realtek_high_definition_audio_xp/

Note: Click the green "Download latest version" link.

Download and save it, then close all open windows first, then install it.

----------------------------------------------------------
The link worked so I now have a fully functioning with sound laptop!!! Thank you hugely :) Amy x
 
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