Solved: Yahoo email unable to insert address from address book

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w1_m2

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Aug 8, 2010
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I have been unable to insert an address from my Yahoo email address book for some time now and I have decided to ask for help.

All I am doing is opening Yahoo mail and trying to compose a new email to send to someone who is already in my contacts. When I click "to:" or "insert address" my address book shows up. But when I place a check mark and try to "insert checked contacts" I go to this address on a blank page: http://us.mc1612.mail.yahoo.com/mc/kioskHandler

I see that this has been asked before but no one had replied and I can't find the answer doing a search.

Can anyone help?

I have Vista Home Premium 32 using Firefox. The version is the latest version of Firefox but this has happened in many previous versions of Firefox. (I was lazy [or in a hurry] and just typed in the address of the entity to which I was communicating as a work around.)

Thanks
Wayne Margot

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6700 @ 2.66GHz, x64 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3070 Mb
Graphics Card: NVIDIA GeForce 9600 GT, 512 Mb
Hard Drives: C: Total - 305250 MB, Free - 214622 MB; H: Total - 238472 MB, Free - 192816 MB;
Motherboard: , C19/MCP51
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

w1_m2

Thread Starter
Joined
Aug 8, 2010
Messages
6
Concerning my post above: I turned on my older XP computer and I had no problem with inserting an address from the Yahoo! address book.

I compared all my settings in both computers and noticed that I had different settings relating to how pop-ups are handled. XP reminded me that the address book takes the form of a pop-up. On my Vista I had pop-ups opening up (?) in a webpage. That is the page which came up blank. After I have corrected the settings, I no longer have a problem.
 
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