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Solved: Your Windows Licence Will Expire Soon

Discussion in 'Windows 8' started by BAZZA_UK, Nov 17, 2014.

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  1. BAZZA_UK

    BAZZA_UK Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1 Pro, 64 bit
    Processor: Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 3988 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -2037 Mb
    Hard Drives: C: Total - 693542 MB, Free - 654606 MB; D: Total - 20271 MB, Free - 20173 MB;
    Motherboard: Hewlett-Packard, 183F
    Antivirus: Windows Defender, Disabled

    I bought a used laptop last week and all seemed ok until yesterday when I booted up !!
    A message opened up on the desktop stating that my windows licence will expire soon (Dec 15th) and to click on the tab to take me to PC Settings and to put in my Windows Product Key which I did ( Duh ) and when I did so it said it was wrong and to try another !!
    I then thought...why would windows licence expire when it clearly showed it was activated ?
    Is this Malware ?

    Any help much appreciated
     
  2. BAZZA_UK

    BAZZA_UK Thread Starter

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    Here is a screenshot of the notice I am getting !!
     

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  3. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    That looks like it is using the trial licence not a full licence
    This is obviously not malware so moved to W8 forum

    Where did you buy the second hand computer from?
     
  4. BAZZA_UK

    BAZZA_UK Thread Starter

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    Hi dvk01
    I certainly hope that is not the case. I bought the laptop from Ebay last week
     
  5. dvk01

    dvk01 Moderator Malware Specialist

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    it might be that it was originally licenced to a company using a KMS server and when it is used on a different domain, it cannot find the activation server to check the validity of the licence

    follow advice here to check the validity
    http://www.thewindowsclub.com/view-licensing-status-activation-id-windows-slmgr

    it will pop up a window but you cannot copy the details in the window. so take a screen shot & post that back here so we can see what type of licence it has and we can hopefully advise better from that

    or use this method
    https://support.microsoft.com/kb/2806745
     
  6. BAZZA_UK

    BAZZA_UK Thread Starter

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    Hi Derek

    thanks for your help...here's the screenshot
     

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  7. dvk01

    dvk01 Moderator Malware Specialist

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    Like I thought
    that shows a volume licence KMS key
    that cannot be used with a home computer
    You need to get in touch with the ebay seller and sort it out with him, but as it stands it is not licenced for use
     
  8. BAZZA_UK

    BAZZA_UK Thread Starter

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    Damn

    At least I now know where I stand.....thank you very much for your help Derek
    Shall I mark this one solved ?
     
  9. dvk01

    dvk01 Moderator Malware Specialist

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    Yes, mark it solved, There is nothing we can do for you

    Hopefully you paid with PayPal and if the seller refuses help, then PayPal should refund you.
     
  10. BAZZA_UK

    BAZZA_UK Thread Starter

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    Thanks Derek

    emailing the seller now !!
     
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