some help pls - rather urgent

HI gang, sorry to post here, if wrong someone will move it, but as most ppl seem to be here.........

ok,
on 2 occasions in as many months my debit card had been scammed by "somone" for a bloody german casino.

I've got a refund and blocked the card. However can anyone suggest some tips or course of action, considering the following

1> they were both internet transactions
2> I run NAV and update regulalry
3> Only my debit card has been done (my other 2 cards I never use on line has not been touched)
4> Run adaware (for spyware)
5> have zonealarm and norton firewalls
6> running win98se
7> dont open attachments
8> dont run kazaa or any other p2p stuff
9> no one else has access to my card
10> I noticed one site I re-visited, in the drop down boxes showed my card details (you know like when you ask the computer to remember the username/password for next time)

so....

1, is my PC infected or hacked
2, is it worth doing a re-install


cheers for any help and I would appreciate ppl who have either had experience and/or know what there talking about, no guess work pls, I can guess myself.

cheers cheers cheers

jay

cheers

A

 

i doubt your computer is being hacked... its more like a "if its there, take it" situation. if you're putting your numbers out there (im guessing you didnt use paypal?) then people are bound to take it. i only trust paypal and western union when making transactions on e-bay.

 

paypal , nope. dont use e-bay, never have.

usually home shopping TEsco's and some stuff on the net.

is there a concensus that I "should" be using paypal etc.

All sites I use say 128bit encryption and I get the padlock icon on bottm of screen to say asecure site.

cheers

 

So if someone simply had your password for this site alone and logged on as you they would be able to see your card details and take it from there!

It could also presumably be simply the copying of details from your card by some unscrupulous sales staff in any outlet you used it at if you didn't keep it in sight at all times.

You must change your passwords to everything immediately, it's a bind I know but it must be done, on your own machine and on any sites you have used that card on. People who do this sort of stuff are not all idiots, they have a knack of multiplying up the value of their info on you and your systems with each step they take and you don't know as yet what they know about you. I would also consider requesting a completely new card. If a system as sensitive as this has been compromised you cannot afford to say "but that bit should be OK". Assume EVERYTHING is now broken and change and fix it all.

Hope it doesn't get worse Jaye.

 

I've blocked and ordered a new card, will start the passwords process

will keep a look out as well

cheers

J

 

Do you use your card from NON internet purchases, if so NEVER let anyone take the card out of your sight and watch for them double swiping the card.

 

This is the problem, like everyone else.
I use my cards for everything.

The reason I thinks its internet related is I have 3 cards, 1, I never use (second account emergency), 1 barclaycard, 1 visa debit.

I've had and regulalry use b/card for a year now, and no problems.
the second emerg card I've never used.

Now I used to throw all my old slips away (I shred everything since last event) so my bcard has not been double swiped or taken from the rubbish.

The visa debit I use for everything from internet home shopping, and buy the odd product on-line. And other daily products.

This is why I think somethings happened or been taken from an internet source of shopping on line. The last time it was used was last week at 11.30pm via the i/net.

if I could bet, I think my details were taken from a valid site (possibly hacked) or a worker has taken my detials from there companies computer for funding there gambling habbit.

The bank is investigating and I've specified should they catch the culprit, whomever it is I want them prosecuted.

For years I've shopped on the net with no probs, and then bang 2 problems in as many months !

 

do you have kids? ... if you have kids or friends that come over they may take your card and put it on there to play a game... it does not really benifit anyone to take your credit card number to play a casino game considering any money they win you will get, it makes much more sense to take a credit card and use it to purchase stuff online.

 

There is also a little practice know as "skimming" where an unscrupulous merchant or employee scans your card into a card reader and can clone your credit or debit card. I doubt this is the case but perhaps your PC has been compromised. Look up all of the transactions you have made prior to the fraudulent purchases and see if there is anything that stands out or corresponds to any of the fraudulent transactions. Your card company can also tell where the transactions originated from.

 

FASTLANE:
no kids, (well none that I will own up to !)

ROCKN:
I tend to check via tele-banking. all transactions since the first one, i.e last month to this one, last week. In between there is nothing wrong.

The card company are checking, the letter on the first one said, it can take some months depending on the source of the fraud. I've got the money back on both events, I intend to check every day or so now.

thankxs for all your input "much" appreciated

cheers

Jay

 

thank God for Dierect Debits.

Having stopped my card, was anticpating ringing a lot of companies. but as everything "bar" 1 company, are all on DD, so no problems there.

So next stage is to sort out my PC, or rather double check etc.

any ideas on that would be appreciated

win98se, 56k dial up modem, NAV, Adaware, zonealarm

cheers
Jaye

 

Hello,

I am not entirely certain you are from the United States of America. If you are then you might find thread I've made reguarding my own identity theft situation. Here is where you can find it. Good luck:

HelpOnThe.Net > TSG Forums > Discussion > Random Discussion

Identity Theft / Theft of Identity /ID Fraud- I am a Victim of - What To Do - Etc.

 

HI Fellas, just an update.

Again no certainties.

Card stopped new one on order. I also posted a suspect virus.
NAV's (on my work PC) did not find anything.

However with great bigup RESPEC ! to STILLLEARNING
he gave me a link to trendmicro.

online scanner found the following on my PC

w32.hllw.goabot.ag (worm_agobot.de)
troj/winpup-c (troj revop.a)

have cleaned, will check home PC, but think it was only my work PC.

It may be that this cleaned my visa card when I went on line a while ago on my work PC, before the card got hit. As I said previousl(5 years worth of safe cyber shopping)

does not help the kazaa is regulalry used at my work place !!!!!!!!!

any way just a update and big thank you for all peeps dat helpd

Jaye

 

You need to get someone on this. The boss, CEO, whoever and discipline whomever is using it there. If I found it on my network the person would no longer be employed.

 

Hi Rockn,

I agree, our server at work is full of crap, but no one is trying to do anything about it, "v.small" company.

I did send my boss an e-mail, as barclaycard have started a fraud investigation, so have told him, I'm having to comply with all information to PC's I have access to.

I also said that people have/are using kazaa. (plus downloading files is illegal) there seems to be a lot of copying of music CD;s albeit of the web or of each other !

I still gotta work with these people and as noble a cuase of whistleblowing is, I still need the greenstuff to pay the bills

but I have said it as strongly as I can, that I suspect virus acticity on the company server is more than likly responsible

"what to do" ???