Some JPGs won't display

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krwudtke

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Sep 16, 2008
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I have a user that sometimes receives JPGs in email (Outlook 2003). If she tries to open them or save them and then open them, they will not open. The default viewer is Windows Picture and Fax Viewer. It says there is no preview available. Choosing other viewers give various messages, but still don't open the graphic. I copied a problem file from her computer to mine over the network and found the same issues with Windows Picture and Fax Viewer and the other viewers that she had. I also have IrfanView installed. IrfanView can open the files. Then, if I do a SaveAs a different file name, Windows Picture and Fax Viewer can open the new file. Any ideas on why this is happening to this user? Is there some Otulook setting I am missing or something when she saves the file? Thanks, Kevin
 
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