Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20200401201822.000000+060
Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) HD Graphics 620, 1024 MB
Hard Drives: C: 237 GB (72 GB Free);
Motherboard: KBL BAD40_KL, ver V1.02, s/n NXVG4EG0027340AFB43400
System: Insyde Corp., ver ACRSYS - 0, s/n NXVG4EG0027340AFB43400
Antivirus: Windows Defender, Enabled and Updated
Does this happen all the time, or only when you're watching videos?
If your laptop is able to work correctly for a few minutes, please do the following in it:
Download and save the
tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.
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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 18362, Installed 20200401201822.000000+060
Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 16 GB
Graphics Card: Intel(R) HD Graphics 620, 1024 MB
Hard Drives: C: 237 GB (72 GB Free);
Motherboard: KBL BAD40_KL, ver V1.02, s/n NXVG4EG0027340AFB43400
System: Insyde Corp., ver ACRSYS - 0, s/n NXVG4EG0027340AFB43400
Antivirus: Windows Defender, Enabled and Updated
Mostly it happens while I am watching a video, but sometimes just when i am browsing on net and other stuff.
Btw thank you so much for your time and help